All reviews for Comfort Connection

Amazing and so knowledgeable. Ask for Jeremy. He is so kind and amazing. They listen and help with difficult houses. Also the don’t mind you asking questions . It’s local owed / family owned. I try to support local and small business. I have had 7 other bids over 4 years and the price was great and honest in all charges. So refreshing . All so kind to the people in the office to the owners . They have financing too. The installers Richard and I believe Shawn was full of smiles and so fast and kind . Also the electrician does come out at the end of the installation. Justin was knowledgeable.

I want to add to the list of happy customers here. I'd used Comfort Connection to replace my gas furnace about five years ago, so when it was time to hook up the A/C, I knew I wanted to work with them again due to the fair prices and good service that I remembered. When the furnace had been installed, they had given me the option to have the furnace be "A/C ready." I had taken that option, so adding the heat pump and wiring was just $4,500. I felt this was a totally reasonable deal and didn't even bother to get another estimate.

The A/C team, Scott and Troy, came out to install the heat pump for the A/C, took great care to install it in a way that would look as attractive as possible given my limited options for placement. Honestly, it turned out so much nicer than I expected! But as they were wrapping up the job an about to connect to the electrical panel in my basement, Scott noticed evidence of smoke in my electrical panel.Sure enough. And then later, you could see where things had melted. Ack! Not what a homeowner wants to see or deal with, but the alternative is the potential for a house fire.

Comfort Connection also has Steve's son Justin as the company's electrician. He saw pictures of the issue that Scott had flagged and said that it was unsafe and that he could install a new electrical panel with a surge protector the next day. All for a reasonable price. He also looked at various electrical questions I had about my old 1927 house, which gave me ideas for upgrading various two-prong, ungrounded outlets.

The next day, as Justin was replacing the panel, he showed me more evidence of melting and unfortunately, that the main line coming in from the street was kind of disintegrating. Again, not what I was hoping to hear, but glad that I found out this way rather than through a house fire. Justin immediately called PGE to get a sticker put on my house because we'd now have to relocate the power box (I'm sure the term is wrong--but the box that the power from the street comes into on your house). PGE came out within a couple of hours, posted the green power box sticker, and then connected with Justin about disconnecting and reconnecting the power the next day so that Justin could move the box and then got on with installing the new panel.

Justin showed up at 6:15am the next day to get this all done. My power had been out since 11am the day before, and it was 32 degrees outside. He and Scott, with proper disconnect and reconnect of the main power got everything done by 5pm that night. It was a long day for those guys, and they were super polite, even asked for a mat to not track dirt down into my carpeted basement. Then they clean up nicely downstairs. And... a big deal... they went through the entire house and outlets an labeled that electrical panel (which was a mystery in its previous incarnation--it was always guesswork to figure out what switch did what). All this is to say that this crew, from Steve who gave the original A/C estimate, to Scott and Troy how nicely place and wired/plumbed the heat pump, to Justin and Scott who made this house feel safe again... well, you couldn't hope for a better experience. And their prices are totally reasonable if not lower, I suspect, than that of others. So thanks you guys. And a thanks too to their people who do the scheduling and invoicing--they were always pleasant and helpful on the phone! An all around good experience.

Note that pictures with wires are from before the new panel and rewiring took place. Closeups of wires are showing where it was damage. First three photos show the new heat pump, the new panel, and the new panel with labels.

My Bryant furnace and AC lasted for 25 years and needed to be replaced. After talking to several companies, I went with Bryant again and chose Comfort Connection for the job. They are local, had great reviews and are owned by the same family for a long time. I am so glad I did!

From Jeremy, who was the project manager, to Cole and Scot, who were the technicians who did the installation, and Justine the electrician, the entire team was a class act! Everyone answered my questions thoroughly, and explained everything that they did in such a way that I understood what they were doing. They were obviously professionals who knew their jobs very well.

It was also very obvious to me in watching them work that they enjoyed what they were doing and it was important to them that the job they were doing be done right and very well. They left my home as neat and clean as they had found it.

My introduction to Comfort Connection started with a phone call. The phone was answered quickly and the young lady answering the phone was very friendly and professional. If that initial call had not gone well, I would have called someone else immediately. I got the impression that everyone connected with this company understands what customer service is all about and embraces it. These days, that is so refreshing!

I would highly recommend these folks and I know that they would always do a great job. I intend to keep them as my service providers.

I'm very happy with the service I received from Comfort Connection. We had come home from vacation to a cold house, the furnace obviously not working. This was Friday at 3pm. I called Steven at CC - he had installed the Bryant furnace three years ago, and did a great job. Steven got us on the repair schedule for Monday at 11am. Matt arrived on-time and diagnosed the issue - a burned out blower motor - and worked with their ops guys to find a local replacement part. But, the parts supplier made a mistake and sent the wrong blower motor (no fault of Matt or CC), not realized until they unboxed the replacement and it clearly was not the right replacement. The CC team prioritized working with the supplier and had the replacement (which was 500 miles away) priority shipped to their shop. The replacement was received first thing the next morning, and CC had Matt on a truck with the right blower within two hours. A couple of hours later, the repair was complete by Matt, and all is working! I want to highlight Matt's and Steven's commitment to get us working again, despite some curve balls. Matt's a great service tech, and one of the friendliest and positive people you'll every work with. Through the whole thing, I knew the CC team was working to get the job done as fast as possible! Thanks!

A bit over a year ago, we replaced our gas furnace and A/C with a heating and cooling heat pump from this company. They wisely advised we also have a gas furnace for backup.
As it turns out, the heating part of the heat pump really hasn’t worked well. When we finally realized that, we called and they came out.
Numerous service visits plus one visit including the manufacturer’s expert, we are on the way to a full replacement.
The owner has kept me informed. To me, the measure of a good company is how they respond when things go wrong.

Daniel and the team are great. Prompt to diagnose my HVAC unit after i called. Quick delivery of quotes for the replacement unit. Appreciate all your help during this time.

Can't say enough, the entire process was hassle free and easy. We had a Mitsubishi system installed and it is very quiet, efficient and evenly heats every room regardless of its size. They installed the system in one day with impeccable quality. Friendly workers onsite and on the phone great company recommend!

4 stars due to price only. The tech was great, listened to what I knew and had done to try to get it going, quickly diagnosed the problem. He dug deep in a service vehicle that isn't his normal rig and found the part, installed it and it fired right up. My only complaint is that for a pretty short service visit, the work and one condenser cost $175 over the $150 service call charge. I know prices are obscene now, but I'm not getting used to it.