Appliance Repair reviews in Keizer, Oregon

Tim (the owner) was awesome! He came out on the weekend; because that's when everything breaks, right!?!? Tim was incredibly knowledgeable and kept us apprised of each step of diagnosing the problem with our freezer. He ultimately fixed the problem and saved us thousands in lost foods and buying a new freezer!

Our washing machine stopped this morning. We called Genie Appliance Repair and Tim was able to come out the same day, even though it is a weekend. He was on time, knowledgeable, professional, quick, and generous with his knowledge. If anything else goes out, Genie Appliance Repair will be our first call. If you have appliance repair needs, do yourself a favor and call Genie Appliance Repair.

Tim was amazing, more than accommodating and professional. He was able to come out within 48 hours of our call, even though neither repair would be considered an emergency. He trouble shot and repaired a washing machine and refrigerator for my Grandmother and was just incredibly fast and thorough. He was also incredibly kind and patient while explaining each step. We would absolutely recommend this company and their services. Worth every cent.

Extremely Unprofessional Experience

I am very disappointed with the lack of professionalism displayed by Genie Appliance Repair. I spoke to the service technician first thing in the morning to book an appointment for the next day. Later that day, I called back to confirm payment, as we had agreed, only to be told that my spot had already been taken and that I’d have to wait two more days.

When I asked why, the technician said he doesn’t hold spots because “most people don’t call back” – despite the fact that I had clearly committed to providing payment info when he requested it. I then asked how he planned to make it right and whether he could still honor the appointment for the next day, as initially promised. Instead of attempting to resolve the issue, he told me it would be better if I just “forgot about him” and found someone else.

This is completely unacceptable. The lack of accountability and disregard for customer service is frustrating and unprofessional. I strongly advise others to avoid this business.

My old freezer quit on me last week. I looked for a used one but none met my size requirement. I called a couple of places that sell appliances, with no result. I called this gentleman, and i explained the problem, and sent him a picture the model number. He and I agreed it was probably the timer. They're not made anymore for this model. He said he had a newer frigidaire timer that he thought he could make work with some modifications. It took sometime to retrofit it, but he stayed with it, and I have freezer that is working better than before. I appreciate the "Can Do" attitude when a repair person is presented with a tough job.

Great communication, showed up on time, explained the issues I was experiencing as he was working on the repair. Didn’t cost an arm and a leg!

Our 8-year old Maytag dryer stopped heating and we called Tim at Genie Appliance Repair at about 7 pm on a Friday evening. After describing the problem and giving him the machine's model number, he was able to identify one of two likely problems and estimated the cost of repair. He educated us about the nature of the problem and talked us through the cost-benefit of repair vs. new machine purchase before coming out. He was able to schedule a service call the following Monday (2 days after the call) and would've scheduled a Sunday call if we wanted to pay the weekend rate. He gave us a 2-hour time frame window and arrived at the earliest time.

Once he opened up the dryer, he confirmed that the heat element (the one requiring the machine be torn apart first to reach it) needed replacing, as he anticipated. He worked efficiently to complete the job. In fact, after finishing the job, he offered to troubleshoot any other appliance issues we might have. So, we got some good tips about keeping the washing machine clean, the dishwasher filter cleaned out, assessed the integrity of our oven downdraft, and advised keeping the refrigerator condenser free from accumulated dust. He is an excellent communicator, seemed to enjoy teaching, a calm and respectful presence, and delivered a reasonably priced service. At this point in time, he's worked in the field for 25 years! I couldn't recommend him more highly.

Great service. Tim showed up within 3 days of initial contact. He quickly determined the problems we were having with our older washer and dryer with clear and concise explanations of our issues and what he was doing to sort them out. He even gave us some useful advice to avoid problems in the future. We were very happy with the results and there were no extra charges beyond the initial service charge. We will definetly be using him in the future when needed.