Reviews of local pros in La Grande, Oregon

I contacted Scott’s to fix my gas fireplace and frankly feel taken advantage of. I asked them to come out to fix my stove that was inoperative. They came out and claimed to have fixed it only for it to stop working within 3 days of me using it again. I contacted Scotts and told them the issue wasn’t fixed. They offered to come back out, to which I asked if I would be charged for a second visit because it wasn’t fixed the first time! They replied via email simply that I would not be charged. The stove was fixed (found a blockage that was not found the first time).

Later I get a call that I am requested to pay a $200 bill for the first visit and a $225 bill for the second visit! I negotiated the bill down to $350, but I am not happy with the bait and switch tactic and going back on their word! It was very cut and dry via email that I would not be charged for the second visit and Scotts tried to make excuses and claim that I wasn’t charged for a certain type of inspection fee again, which didn’t make sense as I was charged for a cleaning fee for the first visit, which I did not ask for my stove to be cleaned. I asked for it to be operational, which it clearly was not after the first visit.

My family owns 3 separate homes in town (all with hvac and gas fireplaces/stoves) and I unfortunately will not be using Scotts again and will recommend my family not use them, even though we heard such great things about them. Oh well. I guess it was worth the extra $150 for them.

Edit to respond to Scott’s response:

You did come out 1 month after my initial call, but I am correct in stating that the stove stopped working 3 days after I started using it again as this is my second house and I was out of town. Regardless, would it be okay for a stove to stop working 1 month after your supposed fix? - No.

Also you are incorrect that Scotts was called out for different issues. You failed to fix the initial issue on your first visit, so I called you out a second time to fix the issue. Hope this helps!

I have to say, we contacted multiple heating companies, and none of them would fix our heater. Granted, our heater is from the 50s so I kind of understand why they rejected the job, but when we called Scott's, they sent out two gentlemen named Nathan and Damien that knew that people can die from how cold it gets here. These 2 gentlemen did whatever it took to get our heat back on, we had a shag carpet covering our heaters intake, a fried out motor that isn't made anymore, wires that crumbled when you tried to wire them up, dust piles that are from the 50s, these people deserve a medal and so does the company for hiring such professional employees ❤️ me and my family are across the moon with this service, thank you so much!!!!

Scott’s Heating and Air Conditioning is absolutely the best company I’ve ever worked with! From start to finish, everything about our experience was wonderful. Our technician, Damian, was fantastic — he was incredibly kind, professional, and so knowledgeable. He took the time to explain everything clearly, answered all of our questions with patience, and made sure we felt comfortable and confident about the work being done.

It’s rare to find a company that combines true expertise with such genuine care for their customers, but Scott’s has mastered it. They went above and beyond, and you can tell they really take pride in what they do. I wouldn’t trust anyone else with our heating and air needs. If you’re looking for honesty, skill, and exceptional service, look no further — this is hands down the best company out there!

Coby was great! Honest about needed repairs to make house ready to sell and will definitely use Scott's and Coby next time we need service.

Update: We moved to an older home and we were nervous about the furnace condition. Damien came out and serviced our unit, gave us the info we needed and was very respectful. Two good experiences in less than a month with Scotts!

Wonderful! Damien was prompt (early even!) and the communication throughout was excellent. We were very satisfied with the work performance. Thank you for your help in getting our heat pump back up and running - it’s pretty cold to be without it this time of year!

Gas fireplace quit working. Came out same day within 2 hrs! Replaced one part, came back next day with second part. Cleaned and working like a new fireplace. Excellent customer service. Second time we have used them. Nathan was a very polite young man.

Nathan was a quick, knowledgeable and kind technician. Scott's was quick to get someone out to my place and fix an HVAC issue. 10/10 would recommend Nate.

The guys came in ready to go! Very professional and personable!
Did a fantastic job! Definietly worth the price we paid for a three year service!

I was able to schedule an appointment for Friday and this is on a Monday morning. Monica put me on a standby list for after hours. Quoted me the prices and I told her I’d get back to her on the standby but to keep the appointment. about two hours later I get a call telling me that Coby had finished his scheduled appointment early and could stop by to find out what was going on with my furnace. I told Monica to send him by. Shortly after I reserve received a text message telling me that Kobe was on his way, and there was also a picture of him for visual reference. He showed up and worked on my furnace for about 20 minutes. Worked on a specific part and got my heater running again. He also informed me that this was only a temporary fix it could last a day it could last a year. I asked for an estimate of the repair cost to make it a permanent fix. He took a few measurements a couple of pictures and said he would have somebody call me back with an estimate. I was called back later in the day by another employee who had worked up an estimate we discussed it, and I told him that I would call him back with my decision. I was only charged The minimum for a service call. I’ve used Scotts Heating and air-conditioning several times in the past 15 years that I’ve been here and they’ve always provided me with excellent customer service. Their crew is very knowledgeable about what they’re doing on all sides.
Paul B. (Satisfied customer)