Reviews of local pros in Monmouth, Oregon

I highly recommend Master Appliance. The people are professional, courteous and very knowledgeable. Today when having a new microwave installed the service repair/ installer went above and beyond in making sure it was done right and corrected things that were done years before. Thank you!
I have also purchased a Speed Queen dryer from them, again it was a good experience.

The sales representative,Jason , went above and beyond to make it work for neighbor.

Timely, knowledgeable, and efficient. I’d 100% recommend Mark from Master Appliance. I live in the back hollers of Dallas, with dogs, and the technician Mark couldn’t be more pleasant. He was patient with the dogs, and once the hounds stopped baying he got right to work. They had to order parts for my dryer, so they didn’t charge me for the first service call. It just rolled into the actual service appointment that work was being done, which I appreciated. Mark showed me the piece that busted in my dryer, and had it all put together within that first hour of service. I have to mention, he knew exactly which part was busted just by the sound I was telling him my dryer was making. Of course when he came to my house, the dryer wouldn’t make the stupid noise!! I will be using Master Appliance now for any of my appliance troubles.

Absolutely love using Master Appliance for all of my appliance needs from installation to service. They are a locally owned family business that make it a point to be prompt when scheduling an appt & their technicians are always on time, thorough & courteous. Most recently I had a service appt with David & he was really informative & kind. Highly recommend Master Appliance.

I'm surprised customers had positive reviews about MA's services. Their services SUCK for disabled customers/WOU students like us!!! We live on campus and had a washer replacement for a new auto-sensory in November 2023. It wasn't the best washer and had some issues. They delayed getting this issue resolved since it hasn't been solved yet. A technician, Scott, who is definitely not disabled-friendly, came over to "fix" the washer issue with his laptop three times. The same problem reoccurred after he "fixed it." He returned later and replaced one part that he thought would be solved. Nope. Scott parked in our parking lot, and we asked him to please move his van since it was our lot. He put his hand up at us while talking on his mobile phone in the van and refused to leave for more than 5 minutes. So we called campus security immediately and asked him to leave our lot. He refused to make eye contact with us when he came over to fix the washer, and the WOU mechanic asked him to please communicate with us if he found any issues or fixed them. Nope, we noticed he vanished without communicating with us first. We are still waiting for MA's response to our email and WOU Housing's email regarding replacing a new washer last week. It's been 7 business days now since last Tuesday. Photo shown: Scott refused to leave our lot. My boyfriend asked him to leave after I asked him to leave.

I will always go to Master Appliance first before any other repair location. I called earlier today with an issue on my new dishwasher that was not installed correctly. Rather than charging the assessment fee, Robbie walked me through some steps on the phone to troubleshoot the issue, all while also scheduling my service call in case the trick did not work. Amazingly, his advice worked and I did not need to schedule the service. That said, I will ALWAYS pick Master Appliance because they prioritized my family's need over money and earned my trust with their genuine care for the community over profit. It is very rare to have a company not look for ways to charge added fees, and that really stood out to me when I was given free advice today. THANK YOU!!!!

My fridge/freezer stopped cooling so I called Master Appliance in Monmouth. My fridge is now fixed for a lot less than I thought it would be. Mark was my repair person and he did a great job. He was knowledgeable, professional and friendly. Thankfully I don't need appliance repair often but when I do, I always call Master Appliance and I have never been disappointed. I would recommend them to any one in the area.

Scott from Master Appliance Service was fantastic. He came out to check my fridge and quickly determined that I needed a new one. He had the new fridge delivered and installed within two days, which was amazing. He even took the time to remove the stickers from inside the fridge, which I really appreciated. Scott was very kind and careful during the removal and installation, leaving no mess or dings behind. He truly deserves credit for his great service.

They charged $550 for two hours of work including the new toilet. The repairman came back after the same day after the new toilet was still running water and continuously hissing after being flushed, and brought a replacement part as he said that twice in his career that the toilet actually came with a faulty part from the store. The toilet is now still having the same issue. No one from the company ever discussed their rates with us before they sent an invoice. The toilet they put in costs $169 at Lowe’s. Tell me how this math adds up. Charging $190.50 per hour for labor doesn’t make any sense. SCAM! AVOID!!