Columbia Heating & Cooling

Edgar fixed our AC unit, which was tripping the breaker. He was very knowledgeable and professional and nice, wore shoe covers in the house, took time to explain everything. Thank you very much!

Review of Rheem gas-pack model RGEA14024AJD041AA 14SR RES PKG.
I purchased the unit in February 2019. In December 2023 I needed a service call as the heating unit failed. The technician was able to get the unit going again and the unit functioned through the winter. This November, the unit failed again. A service call was made, and the technician was unable to get the until functioning, so a gas valve replacement was required to get heat to our home.
The life expectancy of the model is ~ 20 years. Mine failed in 4 years, and again the following year. The original gas valve was replaced by a redesigned unit. My opinion is Rheem knew it had a faulty gas valve. Columbia Heating and Cooling, who installed the unit, could have chosen to give a discount on the cost of the replacement valve which listed for about $200 on the Rheem website, instead charged $530.
The technician who fixed the unit was courteous. The woman who I spoke over the phone and texts, was efficient and answered all my questions. The Company dropped the ball and the manufacture produced a faulty product. I cannot recommend Rheem products nor recommend Columbia Heating and Cooling as they will not stand behind their product.

P.S.
Columbia Heating and Cooling took my comments to heart and went back to the manufacture and got me a full refund on the gas valve. Columbia Heating and Cooling fought for me. I can’t ask for more. Thank you!

We have an AC unit that is approximately 20 years old but it continues to run so we haven't replaced it. It wasn't cooling the house several weeks ago so we called to have it assessed and if it was still in decent shape serviced. The service rep said it was fine but close to end of life, though we could get another season out of it, serviced it and it worked again for a couple of weeks then died.

We were disappointed due to the money we spent to service it, but also understood that it is about 20 years old so we called Columbia back to schedule an appointment for a replacement and they offered to credit us the service fee toward the replacement. Further, Marlena Jarvis came to assess the replacement and determined that we actually didn't need a replacement yet but it was simply the capacitor that had blown, a $90 part.

Very honest people with a ton of integrity. She could have easily said we needed to spend the $5k to replace our AC unit and we wouldn't have been the wiser. Further, for them to also offer a credit due to the servicing was very commendable. We have had a bit of a jaded view of the overall Service Industry lately but Columbia Heating and Cooling proved us wrong.

We highly recommend this company! Wonderful customer service and integrity! Thank you for restoring our faith!