Constraction reviews in Salem, Oregon

Andy Nash is a rockstar. He came out diagnosed the problem and took care of business. He was very professional and knew exactly what he was doing. He even explained what the features and benefits of my Coleman furnace were. Without his help, we would have been out in the cold. I called yesterday late afternoon and he was here early afternoon on a Friday. He even called to let me know exactly what time he would be here. In todays economy it is hard to find true professionals, Andy Nash is one of them.

They will take your money for services they don't provide. They never answer the phone or respond to messages or emails. But they are always happy to take my autopay.

Andy Nash lead service Tech came to my storage facility and diagnosed the issue with the AC Unit quickly and changed out the parts required to fix the unit. he also diagnosed a noisy electrical relay as well. Other techs were not nearly as knowledgeable regarding the outside units vs the indoor AC units. Thanks again Andy!!!

Did a wonderful job. They were professional, Knowledgeable and very organized and clean.

We had both our furnace and air conditioner replaced. Would highly recommend Jet!!

When my furnace stopped working, I called them for repairs. Repair guy was nice enough, but once he determined that the problem was with the chimney (not the furnace itself), he told me that it would cost $500 to rent a lift truck just to get somebody up to my chimney to take a look, and then whatever cost on top of that for whatever repairs actually needed to be done. I told him not a chance, and instead I called Gagles, they sent somebody up that climbed up on the roof with an 8-foot step ladder with no problem, and fixed the issue quickly and easily. Definitely recommend Gagles (and definitely NOT Jet!)

If I could I'd give it less than one star I would. The cost of your service does not represent what DISH advertises. Paying for a premium service package and receiving 2nd generation equipment is a ripoff. DISH advertises and represents state of the art equipment and services but Jet only provides the basic equipment which was outdated 10 years ago. The cost of the Jet Plan Package I am paying for is higher than what DISH advertises. For the equipment I'm paying for I should be paying less than what Jet charges for their Basic plan. The service I receive from your Company isn't much better than your equipment. When asking your representatives about your service and equipment, there basic answer is, "this is what you get and we have no plans on changing it". Your Internet package is horrendous. I pay for the Premium package so that I can obtain faster Internet speed and when I'm using it, the speed I receive is less than promised in your Basic package.

Jet is contracted by CMI property management group for HVAC at the McCormick Pier condos. Although they cannot fix anything until they have approval, the workman and dispatcher, Stacia, purposefully misled me into thinking they had fixed my heater after taking 6 days to show up. They're just so busy. The workman did not tell me the system needed further approval to actually get fixed when he left. He was contractually required to mislead me into thinking I had heat. These two companies conspire at the consumer's expense. Don't patronize either! Rather than fix the heat they are spending the week deciding who should pay for it; then they'll send Jet back out. Meanwhile, frozen in Portland....

We had Jet Industries install our system 24 years ago and was extremely pleased with their service and equipment. When our system needed replacing we returned to Jet Industries for our complete new system due to quality of the equipment and the great service Jet Industries had provided us over the past 24 plus year.

Thank you !

Burney and Tina Krauger
Monmouth, OR

I am on the board of the Willamette Valley Children’s Charity and Jet Industries sought us out and very generously presented us with a $10,000 donation just before Christmas!! It was an incredible gift to our organization that will help us purchase a Cuddle Cot for the Salem Hospital, assist with burial costs, and provide groceries, housecleaning, and other small services to local families suffering the sudden loss of a loved one. We are so grateful for their generosity- it will bless so many lives...

I recently contracted with Jet Industries Inc. to install an electronic air filter on our HVAC system. I contacted Jet because they were an “A” rated company and they had installed all the utilities in our new home in 2005.

Their “A” rating seems inadequate to describe the outstanding service we received. Everyone who came to our home arrived on schedule, neat in appearance, respectful and courteous to us, our home and each other. They arrived well equipped to perform their task in a workman like, efficient manner, exhibiting the highest standards of professionalism expected from senior journeyman master craftsmen. When the technicians identified problems with the original installation, senior management authorized them to stand behind the work of seven years ago. For me, my Jet experience places them alongside greats like Nordstrom’s.

One of the Jet drivers was driving erratically through my neighborhood which is in a school zone. He was speeding, tailing people and switching lanes abruptly. The truck number was 3544. Thank goodness there was no school that day. When i called to tell the company they told me that Doug the safety guy was off for the day and that I should call back on monday as opposed to taking the complaint and emailing it to Doug. Unprofessional

We recently purchased a home and had JET Ind. come out and install a new A.C. unit. Everything from the scheduling to installation and support was more than I expected. Steve and Travis were professional and excellent in every step of the process. I would highly recommend them in the future. Thanks guys!

Excellent quick service. Reliable and responsible. We had another service company tell us we needed new equipment to the tune of $5000.00. Jet came out to double check, repaired our existing equipment for $230.00 because the other company was scamming us. THANK YOU JET!!

Jet was wonderful. I was very impressed with their service and with the technician who came to our house. Our air conditioner broke over the weekend. We are just a dew days away from a forecasted heat wave. I was really concerned about getting it fixed before that. I called at 7:30 Monday morning. A technican was here at 9:15 and my AC was fixed by 9:30. It was a very professional and friendly experience. Thank you, Jet!

From scheduling forward this company has been very great to work with! The scheduling was timely, and the technician's communication was professional and his knowledge clearly evident. We will definitely use Jet Industries in the future. Thank you!

Needed a new toilet in one of our bathrooms. Called Wed afternoon and talked with Mike. He advised me on good models to buy and said it would be cheaper for me to buy it. By Thurs afternoon, had our new toilet installed. Installer (think name was Corey) very professional and got the job done in a timely manner. Very happy with plumbing service done by Jet. Already use them for heating and a/c needs.

Jet absolutely saved us recently! Our ac went out over a really hot weekend and I called Monday morning, they showed up shortly after that and were extremely helpful. Got our ac fixed and we were eating dinner in our nicely cooled house by that night :) super great guys that are really nice there! Great hvac service dept, thank you!!!

First time to use this company and they were fast and efficient. Employee Josh Bird was professional, shared his knowledge with my brand of heater and able to fix it within 2 hours of my call. There’s never a good time for your HVAC to fail especially on a Saturday with a forecast of snow and freezing temperatures this coming week. Thanks Josh for helping me out!

Jet Industries saved me a ton of money!! I had an estimate from another company for some maintenance work on my heat pump. The estimate seemed high, so I called Jet Industries to get a comparison on the prices for the recommended services. I was amazed at the price difference - more than a thousand dollars difference!!

The very next day a technician from Jet (Josh Bird) came out and did all the repairs. Josh was polite, efficient, thorough and very good at his job! He was very helpful and answered all my questions. Thank you Jet Industries - and thank you Josh! I highly recommend this company!

I just want to take a few minutes to say how much I appreciate the professionalism and friendliness of your tech Taylor (spelling?) with Jet Communications, Salem. I live in Hope Valley Resort in Turner, Oregon and he was out for my initial installation and setup, and then again today to troubleshoot an issue with my connectivity. Taylor really takes ownership and pride in his work and he is diligent in ensuring the customer understands the work he is doing and is left completely satisfied. From the minute he arrives, he conveys true empathy and concern for the customer, as well as an obvious interest in demonstrating company pride. If I didn't know better, I would think he is a stakeholder in the business. He treats the individual customer as if the company's success is valued and appreciated. If this young man were on undercover boss, he would be receiving a promotion as a trainer for the staff company wide. If all of your technicians operate with this amount of professionalism and customer focus, the entire Jet Communications division is to be commended as well. Thanks for an incredibly positive experience!

I had been using another company for my home HVAC service. Four months after having the other company do a full service on my system, my gas furnace started to trip and eventually stopped heating. During freezing temperatures none the less. The soonest the other company could come out to my house was a week and a half. When their technician showed up he just did a quick visual "inspection", told me what he thought the issue was and the options for solutions. None of which were less than thousands of dollars. They told me I would need to just replace my furnace and that I should do it before the following week because their prices were increasing 30%. Having newborn twin babies I absolutely needed my furnace to work and was in a little bit of a panic. The next day my furnace completely stopped working. I work for Jet and decided to see if the information I was receiving from the other company was accurate. Luckily Jet's maintenance department had a cancellation and was able to get someone out to my house that day. The technicians were on time, very polite, wore booties inside my house and actually took the time to do a thorough evaluation of my system by opening up my equipment, running it through it's paces to diagnose the issues and ended up saving me literally thousands of dollars!! I have always enjoyed working for Jet and now that I have experienced working with Jet as a customer I am pleased to say I work for an excellent company with excellent service!