All reviews for Sharper Service Solutions

As “your stupid opinions” podcast would say, if I could give zero stars I would! I have a warranty with Lowes for my dryer. They serviced the call out to this company. My defective dryer was located at my preschool business. The guy comes in and says stuff along the lines of, “I can’t stand children”, and proceeded to talk about how much he hated children. WHILE IN A PRESCHOOL. He spent less than 5 minutes “inspecting” my dryer, then left. I called and left a complaint, because of obvious reasons. They called me back and offered me another service call weeks later. No thanks.

Roy came out to our house last week to diagnose a repair on our washer. He found the problem and said he was going to order the parts. Low and behold, I receive an email stating a new appointment was for December 8th with a different company, and the parts were never ordered. We have a family of 6 and have not done laundry for a week because we were told the parts would be here, and the repairs would be made this week. The unprofessionalness, and lack of communication / dropping the ball is ridiculous. Now we have to start the whole process all over again. I have spent 2+ hours on the phone today trying to figure this out. I Do not recommend this company.

Had tech dispatched from Whirlpool to diagnose/fix my <2 year old refrigerator. Sealed system issue diagnosed and tech told me they would have a certified sealed system tech dispatched. 8 days later no word from Sharper Service Solutions. Called Whirlpool they said no information from Sharper Service Solutions. Called Sharper Service Solutions and asked for status on scheduling fix only to be told a sealed system tech UNAVAILABLE to SERVICE MY AREA (City of Portland, OR)! Now without a refrigerator for over 2 weeks and I am back at square one.

If you dont have the personnel, you shouldnt have the contract. In my business we call that fraud. If i could leave 0 stars i would.

Run Away!

I would give them a negative star review if I could. They came out promptly which is the only good thing I can say about them. After that it was all downhill. They told me my less than 4 month old washing machine would not be covered under warranty due to washing a dog bed in it. I have no idea where they got that as we don’t have any dog beds in our home. We do however have dogs. They have blankets they sleep on due to one of them liking to chew the beds up so I stopped replacing them. Anyway they said our repair wouldn’t be fixed unless I gave them $600. When they received push back they left, and refused to send me a quote for over a week so I could follow up on what was wrong with it with the manufacturer. After waiting 3 additional weeks to get a tech employed by the manufacturer, that tech came in and took one look at it and said it was installed with the drain hose pushed all the way down to the bottom which didn’t allow for air flow, which overworked and fried out the pump. When I explained about this company coming out he said he’d never heard of them and he suspected they didn’t want to make the repairs because that particular repair is difficult on that machine.

I do see as part of the text they sent me encouraging me to make a review they also have appliance warranties for sale. That would be the only way I would possibly work with them again but given they told me my manufacturer’s warranty wouldn’t pay for my broken less than 4 month old machine, I would not trust they would honor it. I hope you have better luck with them.

We had a 2-year warranty on our induction range we purchased through Costco. It broke in November 2025. The soonest Sharper Service could get a technician to us was several weeks away. We took the soonest appointment they had. In the meantime, we had no way to use our range or oven. The technician came as scheduled, but only used it as a diagnostic appointment to order parts, which he did. Then, we had to reschedule for another several weeks out. The day of the appointment, our technician called in sick and then we were rescheduled again.. for a few weeks out. Then, that appointment date came, and one of the technicians was out for a family emergency.. and we were scheduled again for a few weeks out. The two technicians finally came to replace the broken parts and we had a working range, so we thought...
Sharper Service Solutions warranties their work for 30 days. About 10 days after the repair, we noticed one of the burners was malfunctioning; and we called to make good on the warranty. Again, it took a few weeks to get on the calendar. When he arrived, he spent 3 minutes diagnosing, ordered parts and left. We scheduled again for a few weeks for the actual repair, which was supposed to be today.. and the technician scheduled for today is 'not available'. The original request for repair we submitted was Nov 5 2025 and we will now be scheduled for a final repair the week of President's Day 2026. I am not holding my breath as to whether they will show. The inefficiency of this business, and lack of consideration for the customer is one of the worst I have seen in my life.

No Stars this is Horrible Service as well as Customer Service!!! We have had a technician named Jonathan come out and replace a drum in our Maytag washer that was damaged by a flooring installation company. The washer is worse now than ever. The original technician scratched up the top of the washer by placing his tools, keys, and parts on top scratching the grey surface. He kept doing the same thing after I told him he was scratching it. The drum cost is about $2300 which is very heavy and requires 2 people to do the job but they sent 1. The washer does not spin, backs up water inside and the solution has been to basically rebuild the entire washing machine as if they are a factory that has built it. What kind of sense does that make. So now another drum was ordered again, the grey shell of the washer, rotor, and 6 other boxes of who knows what has been at my door for almost 2 months. Every Monday for the last 2 months we have got an excuse why the technician can’t come. But they refuse to cancel another appointment to satisfy an appointment that should have already been fixed in May 2025. Why won’t they just give us another washer new from the box? The money that has been spent sending a technician and the cost of the drum the first time was already the cost to replace the washing machine. Now a second drum all these part’s ordered I could have had 2 washing machines. I can’t wash so I’m inconvenienced hauling clothes to family members houses for 2 months now. What crappy service!!! You don’t care about a customer nor does this entire situation make any sense… but I bet you Paul and his family can wash clothes any time they want. What a joke of a company.

I got a Maytag washer and dryer brand new and had issues from the start. The dryer lint tray would fill up really fast to where it would start blowing out the vent area and blowing out of the dryer doors if I didn’t keep it clean every 15 minutes It got so bad it got into my washer to wear now it puts lint all over my clothes, no matter what kind of fabric it is. I missed work for your guy to come and do nothing but call me a liar, even though I have pictures and videos of the issues that I’m having all he did was look down at my vent said it looked good. Got on the phone and was telling the guy how I’m lying that there’s no issue whatsoever even though I tried to explain, I’ve never had an issue. I’ve had several washers and dryers in my lifetime. This is the first time I’ve ever had an issue. He tried to claim it the clothes that I’m washing or too much laundry detergent even though it’s the same clothes, I have always washed for several years same amount of laundry soap then you try to claim that my docs must be clogged. I tried to explain it’s a small area you can reach your arm down in and see that it’s clear But he didn’t even look. He just kept claiming that I’m lying. There’s no issues so to this day, I still have issues the only way I can get my laundry done right is by doing a very small load at a time or taking it to a laundromat, which is very scary in my neighborhood. I believe you guys are connected to the warranty people to where you just vowed there’s nothing wrong to where the warranty will not have to cover for the issues. By the way he did absolutely nothing.

If I could give zero stars I would. Not only was the technician rude, he told me all parts to my dishwasher were discontinued and that someone would reach out to me to discuss a refund and how to return the parts that were ordered. Not only did no one reach out. The tech wrote that all parts had been replaced and dishwasher fixed. Here are photos of how he left my dishwasher. I am now in the process of fighting the charge with my credit card company. Biggest scam ever. I also informed LG (who hired Sharper) about this disaster.