Flooring reviews in Springfield, Oregon

PG Long is a great company that I have had the pleasure of working with for at least 15 years. I would highly recommend them to anyone looking to have their carpets cleaned or in need of replacing any type of flooring!

I have used this company on many commercial projects over the last 15 years and have had nothing but wonderful experiences each and every time. Whether you are improving your home or business, this flooring company is by far and away the only choice as they are far and away the absolutely best choice out there!
Incredibly solid team, many long-term employees, it just doesn’t get much better than this.

I have used Pg Long for 5 years at a total of 20 multi-family apartment communities for carpet replacement and cleaning. Brent, Jon, Connie, Ricky, Dusty, Willie, Kristina, Emma, and Angie, I know all of these peoples names because each has been a joy to work with. Always there when you need them and they have never let me down!

We are a Professional Property Management Company. Working with the PG Long Floorcovering/Cleaning departments is great! Brent, Willy, Peter, and team(s) all do amazing work. We use their services in Eugene/Springfield, Salem area, and Portland as well. Thanks for all you do!

We have been working with PG Long for nearly 2 years and have had nothing but the greatest professional relationship! They are quick, efficient, courteous, and down right the best flooring company in Oregon State. Thank you PG Long!

As a property manager who cares as much about reliability of service as I do competitive pricing for my clients, it’s been rare to find a vendor that can consistently deliver either of those things year after year. P.G. Long has provide both to my firm for more than a decade. They’re the kind of industry partner that we couldn’t be successful without. FIVE STARS!!!

Working in property management, you always want vendors you can rely on. PG Long is one of those vendors/companies! Fast response time, great quality, and friendly staff. Thankful to have them as a company we utilize!!

Ran into a dude acting like a tough guy telling me I can’t park on the public street infront of his place. Instead of having a head and shoulders he turned it into an issue and thinks he can put cones out for customers on a public street, did I mention this business has a parking lot? Where do they get off thinking they own the street and that they can talk the way they did to me or whomever else parks infront of their business.

I am a property manager and I use PG Long to service the community I oversee. Brent, Scott, Ricky and everyone at PG Long have ALWAYS gone above and beyond. They truly care about customer service and have helped us when we were in a bind. They do quality work at affordable prices, and I would highly recommend them to anyone looking for new flooring or carpet cleaning.

I had luxury vinyl plank flooring put down in all the rooms except the bathrooms. Brent personally came by and pulled up all the carpeting. The product is beautiful and durable just like he said. The crew had it all done in two days. My neighbor loved it so much she had her house done a couple months ago. I would totally recommend this product and this company. They know what they are talking about and they do it.

My house had an issue over the weekend with water in the carpets in one of my bedrooms. Peter called to let me know they would be out ASAP to take care of things. Joe was quick to arrive, very courteous and professional. Angie was extremely helpful in arranging a time for them to come back and pick up their equipment. Super satisfied with how great everyone was through this process. Thank you for such great customer service throughout the whole process!! EUGENE Area PG Long ROCKS!

I had an amazing experience with PG long. The team did an amazing job installing my new kitchen floor! Quick and professional and left the place very clean. Highly recommend.

I have been managing this property for fifteen years and would not
even consider using another company for my vinyl, carpet and flooring
emergencies. They are efficient, polite, fair priced and always have the
time when I have a repair, flood or total coverage request. From the
office staff to the floor covering employees the demeanor is always
the same. You will never hear a harsh or impolite response from any
who are with PG Long! Thank you for being the best!

They have great customer service and are so easy to communicate with. I can't say enough great things about this office/company. Big shout out to Willy, Angelo and Angie who never fall short at doing such an amazing job and are quick to fix any issues that may come up. Highly recommend this company for all of your flooring needs!

(Updated)
I’ve contracted with PG Long for a while now, every single time I have needed help they have been there for me. From Angie and Kristina to all the office staff. Angelo and Willie always make sure to give the best experience possible and their quality is excellent. My most trusted vendor. 5 stars!

PG Long is by far my favorite company to work with both professionally and personally. David is always so polite when I call in and quick to help schedule. Angie always makes sure carpet cleaning jobs run smoothly, and Joe is always professional and leaves my carpets beautiful. I love that Peter and Nick are always willing to meet Owners at properties to give their expert opinion. Overall I'm always so impressed with every employees professionalism, attention to detail and willingness to go above and beyond!

I have had the best experience working with this company. Nick, Angelo & Angie are great!
They are quick to respond and communicate well.
The work is always fantastic!
I highly recommend PG Long for any of your flooring needs.

We absolutely LOVE PG Long!! I have been working with them personally for the last 8 years and they are by far my favorite and easiest vendor to work with. We use them for carpet cleaning and all of our flooring replacement and have never had any issues. Highly recommend using PG Long for your flooring needs!!

Excellent experience using PG Long - will use again! This company was recommended to me by our property manager. The local agent, Connie, met with me at our rental and brought several samples of which she was very knowledgeable. Measurements of the unit took only around 10 minutes and we had our bid the next day, and the work was done the same week. Timely service, quality workmanship.

Very un happy, I hired them to repair the floors in my kitchen, dining room, hall way and main bathroom. They were prompt with the initial repairs and install. They how ever we’re not gentle. When removing the mob boards the scrapped along the walls with their putty knives causing me having to repaint after words, they did not reinstall all mob boards (had to have them come back out to finish) and the half of them they did reinstall where done very poorly. Now the worst part around 8 months or so later the center of my dining floor has begun to droop.

I have contacted them several times to warranty their work after a number of text messages and calls they finally agreed to come out and look at it. Then agreeing to come fix the issue but never actually coming. Now the rep will not even return my calls or respond to my text messages.

Definitely do not recommend their services!

I and Jennings Group have been customers of PG Long over many years. We manage over 2,000 residential apartment units and houses. As a result, our experience with both floor covering purchases, repairs and carpet cleaning has been extensive. We commonly do price checks against the competition and consistently find that PG comes out on top. Their personal service makes them one of the best vendors that I work with. In property management there are always exceptions to the rule. rush jobs, or complications in the specs of a given job. PG has always found a way to take care of my business needs in a fast and cost effective fashion. The PG Long staff are good communicators, honest and hard working. They have always gone the extra mile for me. I highly recommend them to take care of your floor covering purchase and maintenance needs.

Kent Jennings
Jennings Group, Inc.