Reviews of local pros in Tualatin, Oregon

I recently hired Synergy Heating & Cooling to install a heat pump in my home, to replace a 36-year-old gas and electric heating and cooling system. After a couple of setbacks due to wrong equipment being sent by the supplier, Jansen and his team really came through for me! As soon as Jansen was aware of the wrong equipment issue, he took ownership of the situation and offered me a couple of different solutions.

They ended up swapping out the wrong equipment sent by the supplier and then upgraded me to a better system! The quality of the work by his crew: Keenan, Mike and Austin, was excellent! Keenan even swept out my garage after the install because they tracked in a little debris. They installed the Mitsubishi Hyper Heat pump ducted system. Very high quality build on the Mitsubishi equipment. Quiet and super energy efficient too: I’m looking forward to the savings on our heating and cooling over the years to come!
Thank you Jansen and team!
Jon

Our heater went out during the ice storm last week. Synergy Heating and Air was able to get to our place, cleaned the furnace and now it is working🤞
I was quite impressed that they returned my call quickly and were able to come out same day. Our service person was also very polite, informative and efficient.
Thank you Synergy Heating.

After spending 5 hours troubleshooting a smart thermostat installation that was supposed to take an hour or less I was on the brink of losing it out of sheer frustration . So I turned to the town Facebook page for advice and Synergy was recommended to call for some help. I was able to get on the phone quickly with Jansen who helped me troubleshoot and fix the problem within a matter of minutes, and they didn’t even charge me! Customer service is alive and well at Synergy and you can guarantee they are who I will always call for any HVAC services. Thank you Synergy and Jansen for all your help!

Synergy Heating and Air was great during out 2024 snow & ice storm. I called them about noon on a Sunday not expecting to get an appointment that day, but they were able to work me in at the end of their day. It was a late appointment, but I was willing to wait because my furnace was not working correctly. Jansen was great when I called my son and asked him to explain his findings to my son. I would highly recommend this company to anybody looking for great customer service. Thank you for making a high-stress situation a little less stressful Synergy Heating - Tina

They were thorough in diagnosing the problem and provided a fair estimate before starting any repairs. Not only did they fix the issue quickly, but they also took the time to do a full inspection to ensure everything was running efficiently.

I appreciated how clean and respectful they were of my home, wearing shoe covers and cleaning up afterward. I noticed an immediate improvement in both the performance of my system and the air quality in my home.

Overall, I’m impressed with their expertise, prompt service, and reasonable pricing. I will definitely be calling [Company Name] for any future HVAC needs and would highly recommend them to anyone looking for a reliable and honest HVAC company.

In this case one star is too much. We hired this company to do an install for a whole new unit and was told it would take them 5 days to install. Promise after promise, lie after lie they kept saying they would finish and then we were completely ghosted for 2 weeks over Christmas break. Fast forward 2 months later we had to fire them because they still were not done and our family was tired of no heat. Our home was literally 39 degrees inside at one point. DO NOT USE THIS COMPANY. I have heard a few other pretty terrible things about the company and the install that had been done was not even done correctly. I didn't want to write a bad review but the owner is a liar and even though services were not rendered and he said he would refund my deposit he didn't. Just another lie...

DO NOT use this company. Had a system put in have had nothing but trouble with it since installed no heat or ac since January of this year keeps saying they are coming out or going to buy parts and then never show. Now have blocked my phone for calls and texts. What a joke

Jansen was very responsive and really good at helping us after the ice storm destroyed our heat pump. He helped with the insurance and gave us a great price to replace the unit. The installation looks good and the new system is working great. Jansen and crew are very nice to work with and deliver good quality. I will use Synergy again.

I recently had an amazing experience with Synergy Heating and Air in Portland. Their service was top-notch! The technicians were super professional and knowledgeable. They arrived on time, assessed the issue quickly, and fixed it efficiently. I was impressed by their attention to detail and the quality of their work. Plus, their customer service was exceptional. They were friendly, patient, and took the time to answer all my questions. I highly recommend Synergy Heating and Air for all of your heating and cooling needs!

This place is a joke, avoid at all costs for new systems. I paid for an entirely new system, heater and AC, deposit was made 3/27, said 2 days for equipment to show up and 2 days for install. No show after no show they finally installed the units on 4/9. Fast forward heater works but AC doesn’t work or turn on. Contacted them, promised to come out, again they continue to no show, again and again they make excuses but don’t do their jobs.

Please do yourself a favor and do not use this company for new installations unless you want your system not to work and then have to find someone else to clean up the mess.

The worst experience ever. 8 months ago we started the process of replacing the furnace and a/c and it has been an absolute nightmare ever since. My elderly mom was forced to spend days without heat in January because of their incompetence. And then it’s been lies upon lies, mistake after mistake. Really stupid mistakes, too (they installed pipes covering the door to the filter so we couldn’t replace the filter, thermostat was installed incorrectly, and many many more). It was a never ending process of them doing something wrong and then having to be called back out to fix their mistakes, but they often don’t show up, so it took forever.
It is now July and there was no other choice but to hire another company to finish the job Synergy started and fix the remaining issues. Our warranty with Synergy is useless since they apparently can’t fix things properly, even if you could get someone to show up.
Go somewhere else. It isn’t worth the headache. Synergy is basically a scam company.

Totally incompetent. Jansen talks a good game and strung us along for months as we tried to get them to make our very expensive Mitsubishi equipment work as advertised. It turns out his installers are either older techs not trained to install new high efficiency systems, or young with little or no training. They would often not show up for appointments and we eventually had to hire another company to properly commission our system. They found many things wrong, but the worst was that there was 40 percent less refrigerant than required. It’s a tribute to the Mitsubishi equipment that it worked at all, but it was using way too much electricity.

I relied on the many early positive reviews here to help me choose this company. I now suspect they are fake, it’s hard to be they could have fallen off so badly so quickly. DO NOT USE THEM!

The owner Fredy was very respectful and friendly. He fixed the problem and gave us advice for future maintenance, too!
His fee was very reasonable(I called 9 different companies around Tualatin area). He is definitely my guy from now on for any future service needed. Very satisfied!!!

Freddy from North Air did a great job of fixing my 25 year old AC unit. He is friendly, knowledgeable and took the time to explain and offer more than one repair option. I would highly recommend Freddy and North Air.

Our air conditioner went out on Sunday and it was going to be 100 degrees! I called Freddy and he answered right away and said he would call me as soon as he was done with a job he was on his way too. He called within a few hours, came right over, replaced a component and had our air on in no time.
Freddy is reliable, professional, and personable. Great experience all around.

Fredy was generous enough to help troubleshoot the issue prior to deploying to our home. Once he arrived he quickly fixed the issue. We will certainly be using North Air again!

Fredy and his assistant went well beyond my expectations with their professionalism and service. He explained thoroughly, all he needed to do and made sure I understood it . He was on time, very clean, courteous and on a rush, when our furnace broke ...just before New Yrs. he stayed extra late to be sure we had heat. His prices are very competitive, He was highly recommended to me from a client who is a contractor. He proved himself to be honest and trustworthy and reliable. I would refer him to anyone of my clients, family and friends. Im a business owner, and Realtor and would never refer anyone to anybody, UNLESS my own hard earned reputation can back it up. I 100% recommend North Air and Refrigeration, llc. He's coming back this summer to replace our AC unit.

Wow, Fredy does amazing work. He is so detailed with each step. He installed a new high efficiency furnace and AC unit for me and I couldn’t be happier. He walked me through everything he was doing throughout the process including taking pictures and sending them to me throughout the day. He threw in so many add-ins that he didn’t charge for and went above and beyond to make sure I was taken care of and have everything I need - down to attaching the user manual to the side of the furnace and taking pictures of the part numbers to make it easier to register for the Lennox warranty. He is an expert at his craft and I’m delighted to give him a 5 star review.

When my A/C blower motor died 2 days ago, I requested quotes from several local businesses. Fredy was the first to get back to me, and I could not be happier I used North Air. He was very upfront about what the costs and possible complications might be so there would be no surprises. He was also very communicative, letting me know as parts came in and the schedule changed. All in all, he delivered EXACTLY what he said he would when he said he would and I couldn't ask for better than that.

Fredy Garcia from North Air Heating got our ductwork project completed in a record 2 days. Aside from his excellent technical expertise Fredy clearly explained the sequence of steps for the repair and clarified any questions we had. Very much recommended!! He was great!

Fredy anda Carlos installed as new tankless water heater for me. His price was fair, his work was great. Best of all was his customer service! Super responsive and helpful, really spent the time to make sure I was making the right decisions and that I was happy with the results. I'll use them again for sure!