Wright Brothers Home Heating & AC

douglas touched base to notify me of his anticipated time of arrival; he was punctual. he displayed both respect and a wealth of knowledge about hvac systems. he elaborated on his work process and the outcomes, and was open to clarifying any queries i had. the cherry on top was discovering that he, too, is a fellow veteran! thank you for your service, douglas, and your excellent work at wright brothers home hvac in wilsonville!

this was the occasion of using their services for the fourth time, however, it was my first experience at my own condo. the first three services were top-notch with friendly and skilled technicians. their prices were reasonable and the repairs were done swiftly. this time around, my hvac system wasn't producing cool air. douglas arrived and inspected the compressor unit on the roof for more than 2 hours, concluding that the unit wasn't receiving power. in a nutshell, he discovered that the low voltage wire from the thermostat that was linked to the compressor unit had become disconnected. he attached the wire back and the unit started to function properly again. the only issue was the final invoice. i anticipated it would be just the service call charge and a little extra for the reconnection of the wire. however, it turned out to be considerably more. i expressed my concerns over the bill to douglas but paid anyway so he could leave. i texted my concerns to the company. the following morning, they contacted me to discuss my issues. we reached a mutual agreement on an acceptable fee that satisfied both parties. i valued their readiness to listen and ensure the fairness of the charges. i would give them a 5-star rating for their customer service in addressing my concerns. i plan to continue using their services for all my hvac system concerns.

douglas handled a complex ac repair task in my older property in wilsonville, which had an ac system installed by the homeowner. his profound knowledge and meticulousness in his work were indeed admirable. the ac unit was indeed a complex scenario, but douglas managed to assess and rectify the problems with it. i am extremely pleased with the overall service and quality of the repair work provided by wright brothers home hvac.