Appliance Repair reviews in Bensalem, Pennsylvania

Haywood was a very friendly, courteous and honest professional who showed up on time and fixed the issue with our oven. We really appreciate the time he took to fix the oven.

Joseph was an excellent repair person. He came on time.

Explained to me what was wrong,tried to get parts,one was not available, Explained the next step

Delivery window is much too broad. All day 8-5pm timeframe window is ridiculous. No one calls morning of as the text messages state they will. ETA changes and technician still get there later. Overall service scheduling and communications need work.

Thanks to Sears technicians Donald and Jarrad. Sears repair service was top notch!

Fridge and freezer are still at room temperature after numerous visits from different technicians.

service man steve came here on 12-23 as water from refrigerator was not running. he checked and didnt believe it was a frozen line even though this was the coldest day of the year, I asked him if it does work after perhaps thawing if I should call to cancel the appt he made for us. he said no that he would order the parts he believed were needed and would replace them even if it did work including installing a new water filter. when he came today on 1-14 water was working as it has since the day after he originally came. he said its working now and only installed the new ice bin without installing the other parts he ordered and promised he would replace. he said he had a busy schedule and left.

He scheduled a service follow-up for 1/7. We received e-mails and phone call that Michael was on his way, estimated time of arrival was 10:21 A.M. At 12:15 I called the 800#, and the person who answered the phone was yelling at me and said there was traffic. We called at 2:00 P.M., they said someone is on their way. At 3:00 P.M., we received a phone call, saying no one is coming and re-scheduled for today, 1/14. Horrible service overall.

has since the day after he originally came

My tech was excellent with communicating his expected time of arrival. He explained my issue in terms that I felt as if I could be his assistant at the next stop. Because if him I will renew my policy another year. It is well worth it

David returned after riding mower part arrived for installation. Deserves "6" stars.
Polite, very knowledgeable, someone I would call a true friend! World needs more like him...period.

Why is people and Google saying that this place is open eventhough Sears went bankrupt back in jan 2018 and the sears at the neshaminy mail closed in Jan of 2019.

Washing machine service. Very informative diagnostic. I also got answers about which replacement machine would fit my needs.

Service technician was knowledgeable and thorough in fixing my machine. Very pleased with his expertise.

Jared was our technician. He was very polite and very knowledgeable. He was able to identify the problem with our dishwasher and was able to fix it. We are very pleased and grateful that we had a technician that was so capable.

Dishwasher door seal replaced. No charge with my type of service agreement

Jarrod was the best service person I ever had. Friendly, respectful, professional.

Terrible & unqualified technician. Did not thoroughly diagnose my fridge. It was a total wast of diagnostic fee $139. + taxes ???=147.34

On Saturday we realize that our top oven of our Kenmore door oven was not heating up properly. The unit itself has to be at least 15 years old and this is not the first time that we’ve had this problem. I contacted Sears Repair service Online. and made an appointment for Monday morning. I was notified that I had an appointment between 8 AM and 12 PM. At 9:45 Edward call said he will be here shortly. He identified the issue that we were having with our oven not heating up check to make sure he had the part at Edward also make sure everything was working properly with the oven and quickly proceeded to make the repair after letting me know the cost of the part and repair. There was a question in regards to the model number and serial number, but he was able to verify that through the customer service line. The total repair job took no more than an hour and now our oven is working properly. Having this repair done was much more affordable than purchasing a new oven comparable to the current model that we have once again high praise to Edward the technician for his customer service and his professionalism.

The Technician Deserves a five star because he came in like a gentleman treated me like a lady and the owner of my house came to service The appliance that I bought from Sears with a extended warranty, I appreciate him. He was respectful, and he had kind words to say, but for the Warranty company Does not deserve not even a one star you’re lousy people you should be shut down

I thought I was going to end up having to purchase a new washer-dryer, but Jules came in and repaired our unit within FIVE MINUTES. Best of all, the price was right - less than $150! I highly recommend Sears Home Services, and I will be using them again, if necessary.

He was extremely knowledgeable and friendly. Will definitely use Sears again. Thank you.

I did not pay anything for the service since it is under the home warranty program, I paid monthly fee each month for $73., but it will cover for free check up of Heating, cooling system for the year. Steven did excellent job for the refrigerator water leaking problem.
Thanks Steven.