Appliance Repair reviews in Langhorne, Pennsylvania

Dave arrived on time and ready to go. He was helpful, humorous, courteous, respectful, and just a wonderful professional. Whatever you are paying him, it is not enough! Dave is fantastic. I felt like I was getting help with my snowblower from a close friend. Best. Service. Experience. EVER. His expertise and rapport is unparalleld. I can't thank you enough for sending Dave out to fix my snowblower. My caridologist is grateful also. :)

Professional, knew what he was doing and very easy to communicate with- thank you!

Amazing technical service HOWEVER the company managing the techs is HORRIBLE. Try making an appointment to get your appliance repaired and you are barraged with sales pitches, upgrades, insurance plans for other appliances you didn’t even call about. Infuriating!! If I could deal with the tech himself I’d call them again in a heartbeat, but I’ll never use this company again because they are not a SERVICE company anymore, they are in it to SELL you something.
Good riddance, Sears.

I was very happy and impressed with the service Joseph provided. He was prompt, courteous, informative and went above my expectations for a Sears employee. His visit generated a need for a replacement part and when it arrived, he returned a few hours later to install it successfully. I wish all Sears employees were as kind and knowledgeable and efficient as Joseph.

The service was amazing. The technician came when he said he would. Was courteous. Quickly worked on the issue and resolved it.

He took great care to replace part. He was meticulous.

Very happy with the repair on my washing machine. Jarrod was very professional.

Had a great experience with this service. He was friendly, professional, and quick.

The service repair guy, Donald, was great. He has been to our home before so I was able to tell him to go into the house and fix the clothes dryer without worrying about him. When he was done, he called to let me know the job was done and the dryer was working now. He then took the time to ask about my wife’s health. The last time he was at the house she was still recovering from breast cancer. My wife wasn’t home and I am just a voice on the phone so to speak. How is that for a good memory on his part! A good soul too! 5 stars *****! Bob McKain

He quickly diagnosed the issue. Was able to give good information about repair benefits vs costs.

Sears never provided any service. They canceled 3 times. Sent a part without reviewing the appliance. Had us waiting for 3 weeks with no service and then sent a confirmation email asking how we enjoyed their service. We had to find a different provider, who not only came out with in 24hrs to assess the appliance, they discovered that the issue was an entirely different part that needed to be replaced.

Your wait time is too long . Should at least tell you am or pm. 8-5 is ridiculous! First repair person was here on 4/29, parts order and received 4/30 and had scheduled return appointment for 5/1. On 5/1 appt was cancelled and rescheduled for 5/7!!! They didn’t know the parts were delivered!!! Also very hard to get them on phone to make appointment! At least the young man was nice!!

it took close to a month for a repair(ended up replacement) of my ice maker. Die no notify me when repairman was not coming. WAITED 8-5. Your window is too long. Repairman should carry parts or order parts before answering second call. The repairman was efficient, pleasant and left no mess. He gets a gold star. AI system is difficult to deal with. There should be a option to speak to a human.

Jarrod arrived right on time. Did a really nice job cleaning my 17 year old Kenmore gas dryer. Works great now!

Schedules was quick and seamless. Technician came on time diagnosed the problem and fixed. Very professional

Technician was great. Was able to get very quick service.

This is a mixed review. I have American Home Shield and made a request for an appointment on Weds for repair. I received confirmation of an appointment for the next day between 8am-5pm. No one showed. That evening I got a text saying my appointment was rescheduled for Friday between 8am-5pm. At 2:30pm, I called AHS and was told that I was on a waitlist and never had a "real" appointment. She called Sears with a number NOT available to the public and was able to get me a "real" appointment on Saturday again between 8am-5pm. A technician finally arrived a little after 12pm on Saturday. Not the most friendly person, but was cordial and knowledgeable. He noted that the wall between the freezer and refrigerator was frozen. This has happened once before and we told him that we had already unplugged and defrosted for 24hrs-same as we did last time but that didn't help. He went out to his truck and used a steam machine that cleared the ice within minutes. He put the shelves back and cleaned up and was gone all in under 30minutes. He was awesome. Sears needs to be more transparent about their appointment process AND provide an actual customer service phone number instead of only offering a voice recorded status message. Do better.

Showed up as scheduled and was familiar with the issue and promptly resolved

Good experience. The technician was thorough, timely, pleasant and helpful! Expensive but helpful as I couldn’t do this myself.

My technician was on time, knowledgeable, and friendly. He quickly diagnosed my issue and resolved it. Thanks to him I would recommend your services to anyone I know in need of a repair. Thanks again

Jarrod was very professional, very knowledgable and honest about what was wrong with the washer. I appreciated his expertise.