Reviews of local pros in Monroeville, Pennsylvania

I had Rosie come this time for the first time. I did a walk through with her to let her know the layout of my small apartment and which areas to use my products. She was very careful and checked with me where she can use the products she brought with her. She was very pleasant when she walked in and did a nice job. Thank you Rosie. I hope I can have her in the future.

The girls with Mrs. Clean were spectacular. They helped clean my fathers house incredibly well and the house ready to put the house on the market! It looks good as new! I would definitely recommend them for any type of cleaning.

Timberly from Mrs. Clean did an awesome job cleaning a family member’s home. She was extremely detailed in her cleaning. The place never looked so good. We would definitely use them again!

Anna arrived to clean my short-term rental unit at the appointed time and did an excellent job! I have used this service several times over the year and I will continue to use them as long as they continue with the keen attention to details they have shown so far. At this time, I consider them to be apart of my team. They are efficient as well as flexible and pay attention to details.

We have been steady customers of Mrs. Clean for quite a while now; we are very pleased with their customer service; Diane is great to work with. We are also extremely happy with Anna and her work ethic. Anna is our steady person and I feel very comfortable with her being in and cleaning our home. She does a fantastic job every time. I feel lucky to have come across Mrs. Clean and the great and trustworthy people on their staff!

Our dining room table and faucets have never been so shiny! Thanks for all your hard work, especially on the master bathroom!

TODAY’S CLEAN:
Maggie is hardworking and dependable. She does a thorough clean and is most personable. Thank you Maggie!

SECOND VISIT REGULAR CLEAN: Maggie returned to clean our home today. She did a lovely job. I particularly notice her arranging of items after counters are cleaned. She has a decorative flair. I just love her work and how well she speaks of this company. It’s fulfilling to know that the person I hire, treats them well. It’s a joy to have her here. Excellent work! Thank you Maggie…💕💕
FIRST DEEP CLEAN: My husband recently was in the hospital for a month. My home had not been deeply cleaned for weeks before that. Mrs. Clean Pittsburgh sent two women into my home a few days ago and they transformed it. Everything was cleaned with a white glove quality. When they were finished, I cried realizing that those ladies gave me the gift I really needed having exhausted myself daily at the hospital. I’m still amazed at how efficient they were and the job that was done. I will be booking them on a regular basis.

Maggie arrived in a timely fashion. I was surprised that she was alone as I was expecting a team for the deep cleaning, but she dove right in and worked very diligently until she was finished. I was happy with the results.

I have continued to use her for bi-weekly cleanings of the bathrooms and kitchen and am always pleased with the results.

I would definitely recommend her and the company.

I've tried for 3 business days now to get someone on the phone. I spoke to Tammy initially and she answered my questions and proceeded to tell me Lisa would reach out. No one ever reached back out to me. I tried again to call and set up an appointment (which by the way, I was trying to get the top tier package as I am moving into a new home in a month) and again was met with no response.

EDIT: They reached back out and were very courteous about the miscommunication but the whole process has left a bad taste. Thank you anyway.

Erin, Domenica and Monika just left my house after a 3 1/2 hour deep cleaning. I'm not sure which is sparkling more, my floors and counters and sinks or my smile. I can't wait for their next visit. Hard-working and super friendly. The best gift my daughters could give me.

The ladies were amazing! Anna, Alina, Caitlin (sorry for spelling errors!) did an amazing job. On top of that they were so sweet and kind as well. My parents home was in rough shape and the thought of cleaning it myself seemed impossible. So happy I called because they did a PHENOMENAL job. I didn’t realize the emotional toll I would have through this and they gently guided me through the process of everything as well. There are not enough words to express my gratitude! Highly recommend!

Mrs. Clean is a professional cleaning service and their workers do a
top-of-the-line job. I feel that the cost is reasonable. Don’t let the initial 1st time cleaning cost (to get your home totally clean) scare you, because after that the monthly or bi-monthly cost to keep it clean is quite fair. They are reliable and flexible with time schedules. I like the 2 girls that I have that come to my home on a monthly basis. Also ….IF there is any problem, it is easily resolved quickly. I would recommend Mrs. Clean to anyone.

I hired Mrs Clean for a deep cleaning of my new home. Monika and Nicole did a great job and spent 4 hours at my house. They were very meticulous in their cleaning. They even removed the drawers of the bathroom vanities to clean them properly. The dreaded job of cleaning the inside of the kitchen cabinets was completed too!

I would highly recommend Monika and Nicole for all of your cleaning needs.

We engaged Mrs Clean after using a different cleaning service because the price was right, and it seemed like they listened to what our needs are.

We are a nail salon, so dust is everywhere, and maintaining cleanliness is absolutely necessary. I was specific about a few things needing to be done well: The baseboards being clean, the floors being swept and mopped, and our front steps being swept, in addition to general cleaning of the space.

After the first cleaning, the baseboards and floors were good, but the front steps weren't touched. I brought up this issue, and they assured me that it would be taken care of next time. We also gave the employee a set of keys to our business so that we did not have to meet them every time they came.

We engaged them for cleanings every 6 weeks, and the next time they were supposed to come, we were texted and called on our day off where the business is closed because the employee could not access our business. THEY DID NOT HAVE OUR KEYS. So we went back and forth with Dianne about where our keys are because she first told us they didn't have them, and then backtracked that they definitely have them... but could not confirm that day where they were. They had NO idea where our business keys were... for 6 weeks. This resulted in a $20 credit for the cleaning that should have taken place.

We then had to reschedule to the following week. The employee came to 'clean', and it was worse than the first time. They completely neglected the front steps. Did not mop outside our door (which is inside and part of the salon), did not wipe off the top of the toilet, did not clean the glass on either of our doors, baseboards were still dirty, and they didn't dust a shelf we specifically left empty for them to clean right at the front of the salon.

When I emailed my concerns, Dianne apologized but did not offer anything additional other than telling me SHE would drop the keys off the next day.

Instead of Dianne dropping off the keys, a man showed up the next day to drop off the keys. He just walked in, said here are your keys, and then said nothing else. I came to find out that that was the OWNER! He had every opportunity to ask questions, to apologize, to do ANYTHING to make this situation right, and he did nothing... which tells me everything I need to know about how they do business.

I have asked for a refund of my most recent "service" because I now have to find a new cleaning company. I have yet to receive confirmation or a resolution at all to this.

You can't trust them to do what you need them to do OR to make things right when they mess up. It's really disappointing. and honestly, as a business owner, they don't actually care about the customer experience at all. And the response from the owner is exactly as hollow as I assumed it would be.

Caitlyn and Kayla did a great job for our initial cleaning and I look forward to having them back for recurring cleanings!

Carmen was so friendly and thorough! She cleans our 3 bathrooms and wat a wonderful service! Recommended Highly! Attention to Detail is awesome

Everything top to bottom was excellent. The girls were efficient and pleasant. They did not use harsh chemicals and they were careful with fragile things/places. They listened to what I had to say and respected my wishes. They wore masks and were very thorough in their cleaning. I am very happy with the service and I will most certainly be using them again!

I really mostly spoke with Christain and she was professional and accommodating. She is very pleasant to work with and is a fantastic cleaner. She is a huge asset to your company as she conducts herself in an approachable way that is also respectful. The other girls did a great job too, they were just on a different floor so I didn't have as much interaction with them.

Absolutely recommend this company! They had a cancellation and were able to get me in the next day after I had a cleaning 'emergency'. 5 stars for sure!

This cleaning service is phenomenal. Erin, Sydney and Carmen did a deep clean (I can't even remember when the last deep clean was done) and they were amazing. The house is spotless and a thing of beauty. We are going to have weekly cleaning by Mrs. Clean and feel delighted to have have that service. I highly recommend Mrs. Clean and Erin, Sydney and Carmen.

Mrs Clean (and its staff) do a great job communicating and cleaning my home. I frequently get overwhelmed with tasks and chores like cleaning, so having trustworthy professionals to clean my house really helps me with the rest of my life. Thank you so much!

Excellent service. Great job with thorough cleaning. Even cleaned under the couch cushions ! Every person I talked to and met was highly professional. Quick response and schedule time.

Very friendly, reliable, did a good job! Only issue was poor communication!!! Was quoted an estimate on the phone, I explained what I wanted that the focus of the cleaning was the basement. THAT WAS THE FOCUSED AREA!!! I was told it would take approximately 3 hours to do a deep clean on an Empty house. Approximately 2 1/2 hours I received a text that they were done. My husband went down to meet them and look at the work. He said that it smelled clean . And that the workers said that it was not that bad only dusty. He asked about the focused area. THEY FORGOT TO DO IT! It took the 3 of them approximately 25 minutes to clean the 2 Empty rooms. The next day when I received the invoice it was over 200 dollars over my estimate!!!! After many phone calls they did take off the Extra 2 hours that they charged!?!?
They did a good job, but lacked good communication skills.