Appliance Repair reviews in Moon Township, Pennsylvania

I really appreciated the update with the picture of who the repair man was going to be. Made me feel very comfortable that I knew who to expect. The gentlemen were very professional and polite. They needed to order the parts and they were in sooner than I was quoted. The repair cost, I felt was very reasonable and saved me from buying a new dryer. My dryer is no longer making the loud screaching noise and works great. Thanks to all at Mr. Appliance.

From the initial phone call to the final solution everyone was as warm and friendly as their logo. And when I needed to reschedule to later in the day because of my work schedule, it was no problem at all. Mr Appliance is solid, dependable, and they got here fast! Also — very, very thorough in troubleshooting the problem. I can’t wait to use them again, but I’m hoping it wont be for awhile ( if you know what I mean).

The diagnostic testing was incorrect. The man said that the oven needed a $150 part (mother board)when it really needed a $15 part (Temperature sensor).
I am assuming he did this in order to make a profit considering the quote to replace the $150 part that didn’t even need replaced was going to be $500.
So I went out and bought a motherboard based on his recommendation. Only to find that the motherboard was working perfectly fine and the temperature sensor was what needed replaced.

so it was a waste of time and money a big waste of money- more than if I would left them out of the equation, but I asked for help because I’m a nurse not an oven repair man

End of story :
NOT trustworthy
When Confronted with the situation, they offered no resolution

We had a very good experience with Mr. Appliance. Scheduling was easy and efficient. We received texts for expected arrival time and Deepak arrived on time. He was very nice, professional, knowledgeable and repaired our oven. He also gave me helpful advice for maintaining my oven.

I had a great experience with this company. They were able to come see my dryer quickly. The repairman, John, was kind, helpful and early! They had to order parts for me, and they called right away to schedule a follow-up when FedEx alerted them that the parts had arrived. They fit me in right away for that, too. I could not be happier with them and have already recommended them to a family member.

Extremely dissatisfied with the courtesy and integrity of the service. They troubleshooted the problem with my cooktop as debris accumulation and it took all of 10-15 min to show me what needs to be done. They charged $156 and when I asked for explanation they said it is what it is and cannot be changed. Also their labor rate is $250/hr. I called their office twice and reported the issue and they said the owners will respond and I am waiting still. I will not use their services if they lack the transparency in quoting and customer satisfaction.

Everyone I talked to was polite, friendly and helpful. My appointments were scheduled quickly and the timeframes were adhered to perfectly. I received multiple notifications via email, phone, and text to confirm my appointment - including photo identification of the technician that was on his way. I had two appointments with two different technicians (a part needed to be ordered), and both men were great - they were friendly, knowledgeable and fixed my washer quickly! I was given immediate electronic receipts via email and everything they quoted was exactly what I got - timing and price. Definitely a quality company that I would recommend and use again!

I use Mr Appliance to deal with a backed up dishwasher. They seemed to have good reviews online so I figured I’d give them a try. I wasn’t expecting much—but I was blown away by the experience, and they’ve now got my business for life!!!

First off—someone ACTUALLY ANSWERED THE PHONE—even though it was late in the day!!! And…they were able to get someone out to do an initial estimate with a very quick turnaround—much faster than I’d expected. They were clear up front on the service fee, and that the person who showed up would give me a written estimate for any services involved, and that if I chose to go ahead with the service, the service fee would be applied to the total service cost. They promised me a text and email with a two hour window the day before they arrived—and that’s exactly what I got. :)

Finally—they sent a text and email with the estimate time frame AND a smiling photo of the tech who would be coming out, along with his name (Deepak—more about him later)—so that I would know exactly who was coming. Even better—they both included the address they had on file for me and my phone number—so I could be sure that they had the correct info! Not necessary—but I felt it was a lovely grace note to the excellent service up to that point.

The tech had a bit of trouble finding me—he didn’t enter the zip code, and wound up in another town—but he called, and we sorted it out, and when he showed up, he was all smiles and warmth, and quickly made friends with all three of my small dogs…then headed over the to the dishwasher, where he cleaned it out thoroughly (far more than I expected, again!)—fixed the problem, and then took the time to explain to us how we could do this ourselves in the future. (He also cleaned up after himself, so we didn’t have to do extra cleaning after.). (Oh, and he told us how to get the bad smell out of the dishwasher, and keep it clean in the future!)

Then he took a look at a dryer problem I was having—I knew the circuit board needed to be replaced, and told him so. He agreed—but when his quoted price was a bit high, I asked him to compare that with purchasing a comparable new machine—and he gave me his best ideas as to what THAT would cost—and I agreed it was worth it to fix the machine. I paid for both services, including the full estimate for the dryer at the first visit…and he gave me a very short turnaround time for ordering the dryer part and coming back, and we parted ways with smiles and more talking to the puppies.

Less than a week later, I got a call from Mr Appliance, wanting to schedule the dryer repair—and the experience was identical to the first time—once again Deepak came out, renewed his acquaintance with the dogs (if you have dogs, you know you always like people who like your dogs!), and then quickly fixed the dryer—which now works like a charm—left us with the old part, in case we wanted to do anything with it—and left with more smiles all around.

If you like your service painfree, with great communication—then this is the company for you—I can’t recommend them highly enough! :)

Absolutely phenomenal experience. Price was comparable to other repair shops. The bonus was they actually called back and showed when they said they would. Professional in appearance and demeanor. Kenny who takes the appointments is awesome as well as Justin who performed the work we needed. I will for go using the warranty on the appliances I own for the better work I know I’ll get from Mr Appliance.

I am a recent customer of Mr. Appliance. The service technician was incredibly rude and did no repairs on my appliance. Now, my appliance is still broken and I have to schedule with another company. I can’t imagine a worse appliance repair experience than I had with Mr. Appliance.

Mr. Appliance reported my 1 star review to Google and lying and saying that I am not a customer of theirs.

Mr. Appliance never reached out to me, but they reported that they did.

Repairman Josh came on time, knew what the problem was (clogged drain line in refrig), and left within the hour, after helping me put all the things back in the freezer. Reasonable price, great service--was able to get an appointment quickly.

When I called Mr. Appliance about my refrigerator, I got an appointment for the very next day. Before the appointment, we got a text telling us when to expect our tech and a heads up right before he came over. He was very friendly, knowledgeable and quick. The whole thing took under fifteen minutes. I thought it was great service and I will definitely use Mr. Appliance next time!

We had them come in to look at our dishwasher as the top and bottom would not clean at the same time. This was the only issue at the time. He came to look at it, told us he could fix it and confirmed that the heater was working. He came back to put the parts in, and then tells me the heater is not working and that he "told us this the first time". However, we would have just bought a new dishwasher at that point due to the cost of everything. So now, our dishwasher doesn't work properly and and we basically paid for a new one after the cost of parts (this was my fault as I should have looked for dishwashers before agreeing to pay for the parts). He suggested I turn the water temperature up and then open the dishwasher to let them dry. We have small children so "turning up the heat" isn't safe and we haven't had dry dishes since and everything gets this weird white coating in it (which was never an issue before).

They were very friendly and quick to respond and get out here. I was disappointed in the outcome.

Experience was very easy & my dryer issue was resolved. Repair man Deepak was very knowledgeable and personable. Mr appliance sent out text messages about arrival & a photo of who would arrive for security. Seamless process

Very knowledgeable, very professional and very good... I will not hesitate to call them again

This company is amazing! I was able to get a prompt appointment, with a 2 hour window. Very professional, courteous, and efficient! This is my second time using this company, and I will continue to do so in the future. Fair pricing and they try to keep the costs as low as possible. I ended up spending half of what I expected. Hats off to Andy!!

Had a very good experience from the moment we called. Great service, very professional! Also liked that they send a text with the picture of the technician before the appointment. Definitely strongly recommend!

My technician Andrew had great expertise and was able to promptly fix my issue and explain everything to me in a way that made sense. Very friendly service too! Competitively priced. Will book again the next time I have any appliance issues!

Had an absolutely delightful experience with both scheduling and with the service technician Deepak. Deepak was incredibly knowledgeable and kind, not only thoroughly checking my washer issues but educating me on the best way to use my washer and dryer for effectiveness and longevity. I 100% would recommend this company and this professional!

I've used Mr. Aplliance several times now for issues with my refrigerator and washing machine. Despite having different techs each time - Jay, Justin, and Brandon - the issues were quickly diagnosed and repaired. Their guys are very friendly and know what they are doing. Kenny is always easy to talk to on the phone. Thankful for their service.

Excellent knowledgeable . He was able to guide us how to operate the dryer after it was fixed. Very pleased.