Reviews of local pros in New Eagle, Pennsylvania

We have used this company twice now and the first time they were responsive , quick and did great work. We called after hours on Sunday and they were fair priced. Tonight we had our basement drain clog and to prevent our basement from flooding we called them. Again they were quick to respond. Originally I was quoted 250 for the first hour and then 200 after that. Seeing that it was an emergency and after hours I agreed. About 10 mins later the tech that was dispatched out called and said it would be 450 to come out and 200 after. I was a little shocked but I agreed. I called the original person and she said that the price was 450 now because two guys were coming out to do it. That made sense to me so I let it go. A short while later the tech showed up, and he was very courteous and polite but told my husband a few times that he was not the plumber and that he had to YouTube it. Now we are out 450 for one guy not two like the lady on the phone said and I feel like we were ripped off. I will say though that they are very quick and efficient at their job, I just feel like since my husband had to help the tech it should have been 250 like quoted the first time.

Right before the New Year's holiday, our furnace was having issues producing heat. My neighbor, who is an employee of DiPaola, walked me through some basic diagnostics over the phone, and then had a technician call me to do some more things to assess the situation that same day.

It was determined that we'd need a service visit, which happened the next day. During the service visit we decided replacement would be more prudent than another repair. DiPaola quickly scheduled us for replacement installation.

Throughout the entire replacement appointment, the visiting technicians were polite, respectful of my work-from-home status, and informative. The price was affordable and the process was clean and efficient. Our new furnace is working well, and we will definitely use DiPaola as our "go to" for all our climate control needs.

We are beyond happy with our Mitsubishi air conditioning units!! I was contacted by Joe after I called Mitsubishi for a local dealer. He was very professional and prompt. He explained everything and even came out the day of installation to insure the technicians knew where to install units. The technicians were very professional and did an amazing job. Even after they were installed and paid Joe called to check and make sure everything was satisfactory. I highly recommend DiPaola Quality Climate Control.

During the ongoing line construction project on our street, we were informed the other night that our gas had been shut off due to a discovered leak when the crew dug up the street. Since the leak was on our side of service (of course), People's would not turn the gas back on until it was fixed. Yesterday, we had two plumbers from DiPaola's come out and assess the situation. Today, they wrapped up the work, and we have heat and hot water once again. Scott, Eli, and Dave were fantastic. Professional , friendly, and just great guys. I'd call here again in a heartbeat. Thanks to all who made a chaotic, stressful situation easier to deal with.

I called to have a new thermostat installed. They showed up and spent 3 hours breaking my new boiler. It worked for months but I wanted an upgraded nest thermostat. When he left I no longer had hot water. When we tried to call the owner said we can't prove it and hung up on us. I know this is a time that is difficult to get good help but the ownership refused to be accountable for their poor work.

TL;DR
Always get a second opinion. Dipaola quoted me for a new high efficiency boiler at over 10,000 dollars. I just got the same job done for 5200 dollars. Don't get ripped off by this company.

Full Story

Called Dipaola after having my boiler furnace stopped working. They diagnosed the problem as a bad motor on the blower. Unfortunately the manufacturer for the brand was discontinued a year or two ago. However, Dipaola said they could probably get the part, and called me back within a few hours to say they found one and it would arrive in about a week. At this point I already have a 600 dollar deposit down for them. Over a week later they came back an installed the new blower. The new blower stopped working within an hour of Diapola leaving my residence. Now I'm up over 1200 dollars I've paid this company and still don't have a working furnace in beginning of March, and a sick toddler to boot. I called back and they said I probably need a new furnace and quoted it for over 10,000 dollars. They refused to give me any of my money back until I threatened legal action. I called two other companies with a quote of thousands of dollars less. Don't let Diapola have you freeze in March and don't let them rip you off. A second opinion saved my 5,000 dollars.

One of the first things the receptionist asked was "is your furnace working." It wasn't, so they had Corey at my house in less than 30 minutes.

Corey was very pleasant, taught me some furnace basics, and was nice to my cat. A bit after he left, my furnace was having issues again. Corey was back within the hour and had it working with no additional cost.

I spent less than I expected, the service is top quality and quick, and I couldn't recommend Dipaola (and Corey) enough.

I was standing next to my sister, while Josh the employee Dipsola quality climate control was told everything that needed done to fix the gas leak so the heat can be turned on. My sister paid cash 1,250 plus tip totaling 1,400...my sister is a single mother it was from before Thanksgiving she had no heat until after Christmas when she had to call a legitimate heating and cooling agency...she had to buy space heaters...she has called several times to get a refund and no one would contact her...her kids couldn't even stay in their own house..the secretary laughed at my sister and swore the owner would return her call..she had to call another company to fix the gas leak and fix what Dipsola lied and said they fixed..she had to call a legitimate company to fix what was actually wrong...it's a shame how people can take advantage of a single mother during the holidays... she's out another 1,950..all she wants is her refund...and avoid court....

Thanks so much!!! Dipaola is AWESOME. Tim has kept our ancient system working with gum and paperclips for years. Today, our thermostat died. Cory came out SAME DAY!! and installed a new one. Gave us a lesson in using it. He was super friendly, got it done in no time, and made sure we were comfortable with it before leaving. We love you all so much ! Feels great to know you are ALWAYS there when we need you.

Dipaola installed a Carrier ductless system in our house. We were very happy with the whole experience. Joe, the GM, was very knowledgeable and answered all of our questions when he came to give us a quote. The opportunity for zero percent financing was a selling point but so was the confidence we felt in the company after meeting Joe. On the first day of the install, Joe came by to walk us through the process and to get the crew started. The installation crew did a great job - they were efficient, friendly, and also answered some questions for us. They managed to get the whole system, including five indoor units, installed in two days despite rain and cold temperatures. Joe came by a third time once the system was installed to ensure we were happy with everything and to show us how to operate our remotes. Great customer experience. We definitely recommend Dipaola!

Our AC went out in the midst of 90 degree weather and likely the busiest time of the year. We were having trouble getting the job done quick through a different company but contacted Dipaola and our AC was assessed and replaced in less than a week. I have nothing but great things to say about the service we received.

These guys are the absolute BEST! Needed AC in my house ASAP due to the heat and they came within one week and had it installed and working great. George was great to work with and was very responsive and helpful. I would HIGHLY recommend!!

I just bought a house and literally the 1st day we moved in water came flowing through our kitchen ceiling when any drains or the toilet was used in the upstairs restroom. They came out right away and assessed our issues. And came back the next day to replace my drain/sewer underground from the house where our massive clog was. They charged me what I feel was a really good price. And they actually were very sympathetic to the fact we just moved into a house we bought with 3 kids to find we had no usable bathroom and basically sewage flowing into our kitchen. We will definitely be contacting them again for help in the future. I highly recommend Dipaola Quality Climate...

Dipaola is the best heating and cooling company. I will never use anyone else. Nicole and Melissa are very friendly and always have time to answer my questions. They have a client for life.

I'm Rick and posting this through my wife's account. We've had Agway as our energy supplier for many years now and when we have a breakdown of our heating or cooling, Agway enlists Dipaola as their go to service to get our rather old furnace and air system up and running again, and they have never failed us yet, not once! Their service team is as good as you'll find anywhere, and Cory, a young man who has done the majority of our repairs, is outstanding at what he does. Years ago we used to have HVAC come for breakdowns and a lot of times they would just throw new parts at it until something worked. Not a good practice. With Dipaola our problems have always been diagnosed correctly the FIRST time, every time, and that's the mark of professionalism. I want to commend all who work there for their dedication and high degree of knowledge in the work that they do. Please know that your efforts and work ethics do not go unnoticed nor are they unappreciated. A special shoutout to another fine attribute to your company, and that would be Melissa. Melissa is the one that handles the customer calls, the questions, the problems of every day, day in and day out, and does an exceptional job at it. She knows what she's doing and does her job with a genuine respect for others and a friendly demeanor. For anyone that's been looking for the very best in heating, cooling and plumbing, take it from me, a 72 yr old retired welder, fabricator, mechanic, troubleshooter, etc., who worked in demanding industries that required work to be done on time and done right, the first time. Dipaola checks all the boxes and, in my opinion, you won't find anyone better at this work than they are! They are the real deal!

Had an incredible experience purchasing a new furnace through Dipaola. During the quote stage, I was presented with 4 options to choose from. The salesman was very knowledgeable and professional during the home visit. Installers were also knowledgeable and helpful with showing my wife and I different features of the furnace. Joe, the salesman, followed up with us immediately following the install and 2 weeks later to make sure everything was working properly. Would 100% recommend all around.

I had a furnace installed by Dipaola many years ago. I was completely satisfied. When I found out they were a Diamond Mitsubishi ductless installer I didn't want to use anyone else. I discussed what I wanted on Monday and 2 units were installed on Thursday. Everyone is polite and professional. I would use them again and I already recommended them to a family member. If anyone has an interest in ductless units, you will like Mitsubishi. Their specs are impressive and they are very quiet. Thank you Joe, Tyler, Don, and Frank.

Ken and Ruth Ames
You can't go wrong with Dipaola
The Tankless water heater that they installed last week is the 3rd major job that I got Dipaola to do at my home and have not one complaint .They even brought someone in from another location to make sure I wasn't without hot water for the weekend. As always they have a very professional staff that is friendly and take time to answer any questions or concerns that you may have . They give good accurate estimates and their work is top notch and when work is complete they make sure to clean up and get your approval of work completed.

Highly recommend Dipaola! My experience could not have been any easier. I called and spoke with George about getting a new ac. He quickly scheduled me a home visit, and explained my options. He was thorough, professional and very polite. We scheduled our install the next week. The installers were awesome. Adam and the other gentleman arrived on time and had us up and running within hours, and we are very pleased!

If you're having any heating or cooling problems I highly recommend this company. My central air gave out and I called Dipaola and a tech was here in two days and discovered that the unit was shot. They then sent the sales consultant that same day and after going over all my options it was decided to replace the unit. I was schedule for the install and in 1 week the new unit is installed and work good. To Tim the technician thank you for your honesty and guiding me in the right direction. George your knowledge in this field is outstanding. Ty and Dave thank you for a top notch job. All these guys were kind courteous and professional you are all aces in my book.

Rip off artists!!! They quoted me on 3 gas related issues $1250.00. The employee (Josh) was in my home, looked at what the gas company said needed done, and said he understood. Well he lied. I even tipped him and the other guy $150.00 bucks, because I believed they did the work. The owner finally called me and said he would send his "master" plumber out to rectify the situation. Ya, he didn't even know how to find the leaking pipe. I am a single mother, and because of this deceitful company I was without heat and a stove for almost 2 months. I had to buy space heaters so my pipes wouldn't freeze. I spent the holidays in misery. I asked for my money back and have called a million times. The secretary is rude, condescending, and found the whole situation a joke. The owner, whom I eve reached out to on his cell phone, has completly ignored me. I had to come up wit$1950.00 more to have the actual job done and the pieces of tape Dipaola put up, and charged $1400.00 for removed, and the work done right. These are not honest people and I would not refer them to drop a pipe off at my home, let alone know what to do with it. They are master rip off artist's. I have gotten an attorney involved now and am sending out my intent to sue letter. All I wanted was my $1400.00 back. That's a lot of money for me. Now when it's all said and done it's going to be a lot more then 1400... Shame on all of you and I hope you had great holidays because you ruined ours. Thanks!