Comfort Zone Heating & Air Conditioning

I've been a loyal customer to a certain heater repair company for a few years now, relying on them for my heater replacement and HVAC issues. Their team, from the administrative end (Harrison) to the technicians (Earl, Avery), has always been extremely responsive. They are always ready to explain the issues, possible solutions, and the costs associated with each option. I've also signed up for their yearly maintenance contract. Under this, a technician comes in twice a year to conduct preventive checks and replace filters, among other things. Overall, I'm quite pleased with their service - they truly deserve 5 stars. However, I'm awarding them 4 stars as I have a slight suspicion that their rates are a tad higher than average.

We got to know Comfort Zone Heating & Air Conditioning through our home warranty company when our high-efficiency furnace gave up at the start of the season. I checked out their reviews and got a sense of reassurance from them. This 5-star feedback begins with their excellent communication regarding scheduling and updates. Their customer service was top-notch, they even reached out to us after business hours. As mentioned in many other reviews, avery is outstanding (5+stars). He assessed our furnace, elaborated on the issue (displayed and explained the flame pattern) and his concerns, and responded to all my questions in detail. I felt at ease talking to him as I always have numerous questions and follow up questions, which he answered thoroughly. I never felt as if he was in a hurry or needed to be somewhere else. Despite our furnace needing replacement, avery managed to get our old furnace working until the new one arrived. avery and his team removed the old furnace, installed the new one, and explained the operation and work carried out. We'll be reaching out to them for both heating and ac preventative maintenance in the future. We highly recommend and are grateful for their help and service in newtown square.

earl and his partner did a great job cleaning my hvac ducts, including the dryer vent, at my home in newtown square. some people told me not to bother, saying duct cleaning doesn't help or it could harm the system, but i could tell the difference right away. the air smelled fresher even before they used any deodorizer or antifungal. my vent covers are clean and look bright now. they even put my flow diverters back to keep my plants safe. after they finished, the place was tidy and i didn't have to clean up anything. as an older single woman, i liked their neat appearance, and that they spoke clearly to each other and took time to explain what they were doing. it's nice to feel respected, since some service folks ignore seniors like me. i'm glad i called comfort zone heating & air conditioning.