Window Installation reviews in Norristown, Pennsylvania

Rob caught a small error in the initial contract and corrected it. He also pointed out some areas of concern that should be addressed. We were grateful for his expertise!

Every step of the process was great from sale to install. Installers showed up early and were finished in a couple hours. They left no trace they were here and the work looks great. We will use Thompson Creek in the future

The actual work done was fine, but no two people I dealt with seemed to be on the same page about anything. The first guy promised that what he recommended would suit our needs in dealing with our HOA, but when I asked the second guy who came out to take measurements, he told me he's not sure why those particular items were recommended, since they would in fact NOT suit my needs. What I actually needed would cost a fair amount more. To his credit, he called a manager and they mitigated the increase in price a bit for me, but it was still more than I'd been quoted. Then, the same thing happened with the THIRD guy that came out, driving up the price again. The third guy also basically called the first guy a liar, saying "oh, you know how salesmen are", as if that made it ok. Finally, my card got charged 3 separate times, despite me telling them that I wanted a different card charged, and then them telling me "don't worry, we've removed that card from our file so it won't get charged again." Twice. Then we had several miscommunications about someone supposedly stopping by for a follow up, for which I changed around my entire day so i could be there, and then it never happened.

Again, the work seems good, time will tell I suppose, but I've NEVER been so frustrated with customer service.

Great company, delivered as promised at 1/4 cost of Anderson, twice as soon. Fair, reasonable pricing. Installers were courteous, efficient and did beautiful work. Very happy with entire process and finished work.

I really loved Thompson Creek Windows company. The representative Thomas Broido was professional, knowledgeable & precise in his knowledge of Energy Efficiency as far as Windows are concerned….. even going out he way to haul in heavy window samples. Thank You TCW.- Lucinda P.

Reuben and Brian were very professional and considerate. They took time and care to explain all steps and various Window product options to my hubby and I. They are also pet-friendly as our Nyla truly enjoyed their company. We opted to get all windows in our house replaced by Thompson Creek because of their savoir-faire and pleasant disposition.

We would recommend them to anyone on the market for Windows and sliding doors.

Cheers,

Tony and Romy

These items are to replace wooden doors and window screens on a porch (3 season). Isaiah Martin met with me to explain the process and the company. He did a GREAT job with the explanations and it was clear to me that he believes in the company's products. I am really looking forward to the installation of my new windows and doors!!!

Tom is a very competent and capable window professional. He is responsive, courteous, efficient and creative. Exceptionally helpful, Tom is very knowledgeable about window design, materials, installation and maintenance. I am grateful for his assistance and highly recommend him!

UPDATE: Thompson creek reached out to me and it seems as though there was some miscommunication between Ruben and myself. Thompson Creek has corrected the issue regarding the financing terms. Thank you to Rebecca for helping to straighten this out in a quick and professional manner!

I received a flyer in the mail in July saying that one of my neighbors were having Thompson Creek Window Company doing work in the neighborhood and now is the time to save on a project. My wife and I were looking for a storm door, so we decided to give the number on the flyer a call. They sent out a salesperson by the name of Ruben. We sat down in my kitchen and discussed the options. After hearing about the 50 year warranty on the door, I was excited and signed the contract. When we discussed financing terms, I was told there was a promo for 18 months of interest free financing. Great!

The door was installed on August 17th. The installers were supposed to come between 12-4, I called the company at 430 when no one showed and was told someone would call me back. I received no response. Finally, an hour and a half later, the installers showed up and it got the storm door installed. While it was frustrating waiting an hour and a half with no communication on install day, it finally got installed and was happy to finally have a storm door.

On September 8th, I got an email from the financing company, GreenSky, saying my first bill is ready to view. I logged in and I see an interest charge in the bill. Confused by this charge, I call GreenSky. They said I have 6 months of interest free financing. I informed them that when I discussed with my salesperson, I was informed it would be 18 months. They said that I would need to reach out to my merchant and the merchant would need to submit the request with the new code for financing for 18 months. Easy enough, so I reach out to Ruben.

I reached out to Ruben on September 8 with my concern. Ruben said that he was going on vacation but wanted to make sure this was looked at. So he forwarded my question to the Head of Finance and I should expect a response that day. I did not receive a response that day, but Ruben kept in contact with me the following week letting me know it was still being looked into. I appreciated this.

I finally got a response on September 18th from Ruben that says he received a response from Greensky and the Head of Finance and they cannot change the plan given the amount and time. I notified Ruben on the day the bill came out; so I’m not sure how timing would be an issue. When I question Ruben about the 18 months, all he said was there is nothing he can do.

I feel as though I was blatantly lied to. I was under the impression from conversation with Ruben that we would have 18 months of interest free financing, and now being told only 6 months and there is nothing he can do. I hope anyone interested in a storm door from this companiy reads my review and has second thoughts. If the company cannot stand behind financing terms discussed with the sales person and customer, I hope I never have to find out they will stand behind their warranty.

I hope to receive a phone call from someone in the Thompson Creek company who can help get this issue straightened out.

Ruben was extremely knowledgeable of the Thompson Creek products and the history of the company! We had several estimated, but agreed that Ruben was clearly the best choice… plus the one phone call and 50 year warranty just make the decision easy!

Frank's presentation was thorough and informative. He found a solution to an unusual circumstance, answered all our questions, and gave us the time we needed to consider all our options. The windows are made and installed by Thompson Creek, a plus in our opinion. The pricing was clearly explained, as was the financing. We are looking forward to the rest of the process.

Robert arrived promptly and was professional throughout our meeing. He quickly performed the required measurements discussed the work and made a couple of to the work order which resulted in significant savings! Thank you Robert. Steve

We had the pleasure of meeting Tom, who’s got unmatched professionalism, a warm and genial personality, and was extremely thorough in covering everything about the windows we’re purchasing, install and warranty. We’re very excited to get the windows installed, and take comfort in knowing we’re getting quality products!

Jordan Howe is a very professional and well spoken young man. His presentation was educational and i did not feel as though I was being high pressured. I did not purchase the sliding glass door I received an estimate for because a family friend was able to replace my doors rollers the very same day I had my free estimate, and the problem was solved for the time being. When I am ready to replace the doors - I will surely contact Thompson Creek at that time.

Our sales rep, Dave, was very friendly, knowledgeable and helpful. Took his time to explain the process, quality of products and options and made sure our wants and needs were met for our front storm door replacement. Highly recommend Thompson Creek!

I recently had the pleasure of working with Javel, a sales individual at Thompson Creek, when I was in the market for a new door. While I ultimately did not choose Thompson Creek due to the much higher cost compared to competitors like Home Depot or Lowe's, I must commend Javel for his outstanding service and professionalism.

From the moment Javel arrived at my home, he exuded a friendly and approachable demeanor that put me at ease. He began by listening attentively to my needs and preferences, and it was clear that he genuinely cared about finding the right door solution for me. Javel was not just trying to make a sale; he was focused on ensuring that I understood all the aspects of the process, from customization to installation.

He patiently walked me through the catalog, explaining the various materials, styles, and features of the doors they offered. He also took the time to answer all of my questions, addressing any concerns I had, and providing valuable insights to help me make an informed decision. Javel also took great care to explain the installation process, highlighting the attention to detail and craftsmanship that Thompson Creek was known for. He demonstrated a deep understanding of the product, instilling confidence in the quality of their doors and their commitment to customer satisfaction.

However, despite the service provided by Javel, the pricing ultimately became a deciding factor. Thompson Creek's quote for the new door was nearly twice the cost of what I could get from Home Depot or Lowe's. While I was impressed with the quality and service offered by Thompson Creek, I had to consider this price disparity in my market

Ruben was wonderful. He arrived on time, was very knowledgeable,,and pleasant. I was very impressed with him and his presentation. I did purchase 2 storm doors. I like the fact that they are a local company with American made products.

Very good and professional experience with Ruben. He personally went above and beyond to help get the perfect windows for my home. He was very patient and thoroughly went over all of my options. I was very impressed by Thompson Creek’s window and sliding glass door quality.

I had a great experience with this whole team from the beginning! My first meeting was with John Boothman who explained the product and the procedure throughly. Both Mary and Theresa from the office touched bases with me and further explained things. Finally, installation day went smoothly! The team of Jose (Durban), Jeffrey and Rob were amazing!!!! Thank you again!!!

Jordan came out just the day after I called for an estimate. He helped me find a door that has all the options I wanted on my budget - even the color. I’m looking forward to installation! Best of all, it comes with a 50 year warranty. So far, I’m quite pleased with Thompson Creek.

We had windows and a front entry door installed yesterday 11/29/23 and everything went exactly as planned. The windows 3 double hung and a custom made picture window with 2 sliders looks great. The installers Carlos and Gerson were on time very professional, clean and efficient they arrived at my home @ 8:15 a.m. and completely cleaned up every little piece of dirt they made and left my house by 5:45 p.m. I would highly recommend Thompson Creek. They beat other high-end window companies, I had gotten prices from.
Ira Griff
Philadelphia, Pa