Appliance Repair reviews in North Versailles Township, Pennsylvania

James was great and fixed the problem but the first repairman came and it was obvious he had no clue, as he was immediately googling the problem and I questioned are you sure and what if that is not the issue, proceeded to order the wrong part for what was the wrong problem and wasted a week of my life. So I will not be calling sears anymore in the future. My rating averages the 2 repairmen.

Despite the fact that it took over a month & three appointments, two of which no one ever showed, the work by Charles was professional. He kept us informed of when to expect him, was courteous, friendly & knowledgeable. Shared helpful information regarding our problem. Was neat & efficient. Couldn’t ask for anyone better!
The main problem is the fact when you call the service # you never speak to a live person. So very frustrating & problematic!

Brent was polite and highly experienced, and shared with us the repair that was needed. He carefully explained the problem and how to best resolve what needs to be done.

Sears Appliance Repair was assigned/scheduled through our home warranty service. Our repairman Tom S was wonderful. I was the 3rd stop of the day and was notified when he was on his way. He diagnosed the issue with our refrigerator very quickly and was on the phone calling around for the part. Luckily they had it in stock, Tom went and grabbed it and was back installing it. The whole process was seamless and Tom had my refrigerator running again within a half hour. He was extremely polite and professional. I would use them again for any repairs needed.

In all fairness, I wasn’t home.
The machine was horribly off balance with the machine shaking violently with spin cycle.
He told my husband that I should be using high water levels when washing clothes. There are only the two of us so our loads are small. What does the high water level have to do with the machine shaking loudly during spin cycle???
Will never use Sears again!

The tech that came was awesome ! He could not detect any issues with the freezer or the ice maker. Very kind and explained that sometimes re setting the fridge would stop the blinking light issue and the noise. Thanks

Initial service for a 5 year old GE refrigerator scheduled in 2 days. They didn’t have the needed parts in stock, scheduled return for another 2 weeks. The part was broken upon opening box. Wanted me to wait another 2 weeks, 4 weeks total without a refrigerator. Unacceptable!! Stay away.

The Tech was amazing..!! Great Customer Service..! He paid attention to my concerns.2-thumbs up..!!!!

Bryan was very articulate and professional . He made me feel at ease while asking him questions. I appreciated his jokey manner. Very importantly I was informed about the schedule process which I thought was the same as years ago. Now I know to be patient whenever I need a technician. Of course, he had the patience of Job while dealing with my stubborn machine. Thanks Bryan

The repair men were great. Very informative and fast. However the initial appointment wasted 5 hours of my day. No one arrived nor was I contacted. Trying to reach someone was a hassle, they only wanted me to deal with AI. I then received my parts and they would not send someone for 3 days. After I updated the chat the moment I got the parts. 1 star for the company’s communication. 5 star for the service men.

The technician was excellent. On his first visit he diagnosed the part. It was ordered and arrived. On his second visit he installed it successfully. Customer service however, left much to be desired. The part arrived later than hoped, requiring rescheduling the second appointment. Then that appointment did not show. The next appointment also did not show. The next appointment happened about two hours after the window scheduled. But alls well now, about a month after the first call.

Bryan provided thorough, efficient service and provided useful information about dryer operation.

Dave was knowledgeable, friendly and fair. He gave us a refund for a part we didn’t need. He had another technician with him, but I don’t remember his name. He was nice too. I’m very pleased.

Bryan diagnosed the problem. Repair was going to cost more than a new machine, so we declined the repair.

Easy online process scheduling a technician to visit the home. Quick turnaround. Earlier date offered for second visit after initially scheduled and washer fixed sooner than expected. Technician Charles was efficient, answered all of my questions and quickly fixed the issue!

Washer too old to find parts to repair. Sal was very personable and we were happy to meet him.

James was great. Very quick service. Working as expected following

He was very professional and it checked to see if its working he said its good now so thank you and he was very courteous

Bryan,

Is the one of the best technicians to come and service our machines! A+ knowledge and skills

My husband scheduled an appointment for our broken dryer for 7/1/25, and our arrival window was between 1 pm and 5 pm. It was canceled due to unforseen circumstances before lunch that day. We rescheduled for 7/3/25 between 1 pm and 5 pm, and they canceled at 4:45 pm. We rescheduled for today, 7/4/25, between 8 am and 12 pm. The technician still hadn't arrived by 2 pm, so we called to get an updated status and they were unable to tell us anything more than what was on the website, so we canceled and are going with a completely different company. Avoid this place, terrible service.

Our window was 8-5. Great window. He came at 445. Asked for owners manual. Said covered under warranty and left. Mind you. He was there under home warranty anyways. What’s the difference. Sears don’t want to spend the money so push it to Samsung. If you call yourself an appliance place. Fix the issue. Don’t push service off. It’s all covered under warranty. I pay for it. It also took 3 weeks to have sears come out. Just to leave in 10 minutes. Great.