TopNotch Heating & Air

One star for showing up. Our furnace was still not working after he left. Never introduced himself. Replaced a capacitor which I later tested and found no fault with it (no swelling, no smell, metered out fine). Worst experience with a home visit ever. Worker almost yelled at my wife and I that there was no smell in the house from furnace (there still is). Left us without fixing anything.

Called hoping to have them come out to service the furnace in my rental unit. Originally he said they could fit me in for the next stop and inquired about payment. He stated since I would be a first time customer I would need to have a credit card number ready for him. He also mentioned after 430 it would be time and a half. As this was last minute I did not have my card on me. I ended the call letting him know i would sort it out and to please go to the house. I tried calling him back an hour later and the call went to voice mail which was full. Around 4:45 we get a call from them saying they can now go there but we need to pay the higher rate. He then made comment on how cold it would be tonight. I then tried to inquire what the service fee covered (hours etc) and he hung up on me, i guess for asking too many questions.

This morning I called this company to ask about a posted property in my hometown. The sign on the window says the building had recently been winterized by "Top Notch Heating & Air". The guy who answered the phone was instantly bothered and unpleasant. When I first asked about the property he said "yeah" as if he was familiar. Once I began presenting specific information he got more bothered and began using vile profanity. He eventually changed his story and claimed he had no knowledge of the property but I didn't believe it considering his initial response. Ultimately, the called ended by him telling me to "go f*** myself" and me responding with "merry Christmas".

So, whoever is in charge of this company (hopefully) not the guy who answered my call, please take note. As a former business owner, I know it is a luxury to be able to engage in commerce with the open public. Although, dealing with the public is often stressful and challenging, as owners, we must always maintain gratitude and respect for our callers/customers. Especially in today's day and age when the public has an open venue like the internet to expose the ugly truth of some people and operations. The man who just took my call is a disgrace to your operation and mankind, in general. He must have gotten a lump of coal from Santa.

Lastly, the reason I was inquiring is because I know the home that was posted had already been winterized by the administrators of the estate. The had already drained all the water lines in the building and secured the water consuming fixtures. Boiler, rads, water heater, toilets...it was already done before this fine operation went in. As such, I was prepared to ask how much this company billed the bank that hired them for services that they didn't need to perform. I'm guessing, considering the character of the man I just spoke to, they didn't just send a note to the bank saying they're wasn't any work to do.

Buyers beware!!! If you want to get robbed and told to "go f*** yourself" then make sure to call Top Notch Heating & Air