All reviews for Arctic Fox Heating and Cooling

I had a great experience with Arctic Fox. When a prior company was only devoting an hour here and there to repairing a new HVAC install, Arctic gave me a quick quote, immediately schedule services and said they would devote the entire day to my project. It did not take the entire day and they had my heating and air conditioning working. I am very thankful.

On time, trust worthy and diligent. 4 calls in, I feel safe with my boys/men in the assignment accordingly! HAPPY to endorse and pray the service remains top notch

I am incredibly impressed and grateful with this company and team! So grateful to Luis (owner) who responded to my calls during the busy holiday season and kept me consistently updated throughout the entire process. The service and crew provided were detailed and thorough. Highly recommend their professional and reliable team!"

My boiler was not turning on a cold morning. Luis came out that same day to assess what was happening and he was able to get the boiler running again and explained what was going on. He came back out to give it a thorough cleaning and was honest from beginning to end about my whole situation. I also wanted to get a mini split installed so he assessed my house and walked me through some options. Jason came out with another crew member and beautifully installed the mini split. I’m overall happy with the customer service, education, and overall professionalism from everyone involved. I have officially found my HVAC needs team for as long as I’m living in the area.

Arctic Fox Heating came as a referral. When I say I have not one complaint. Luis the owner came out to our home first. On time and very professional. He gave us a price and stated what needed to be done. We needed a brand new heater replaced. With in 2 days he called with a date and time. Two workers came today on time and completed the job. They were also very professional. Showed us what they did and explained everything. Thank you so much. Great job!

I found Arctic Fox via Thumbtack and was happy to experience that they really know their stuff. We didn't have any emergency needs, just a service of our HVAC. They gave us options, and never relied on our lack of expertise to take advantage of us, which some might do! I really appreciated their honesty when presenting options for stuff we can do now, or later as part of our yearly HVAC service.

Their guy came out, took a look at my heater & saw it was old & figured he could rope me into getting a new one at $7,000-$9,000. I had someone else come out & $800 & 4 hours of actual work later, he found the REAL problem & fixed it. Would NOT recommend these guys!!!!

DO NOT USE THIS COMPANY!

Initially, when I considered hiring this company, I was assured by Luis (the owner) that all documents were up-to-date and on file with L&I. Having been told that, I decided to hire them. I was instructed that some funds would be needed on day one in order to purchase required supplies. It wasn’t until after I paid that I learned the documents were not in order i.e., the insurance had lapsed which in turn is causing me delays and a lot of money.
At first, I was told the insurance company did not submit the audit information to the city, so it seemed the company did not have insurance which means they are not authorized to work. The next day I was told there was a request put in place for emergency temporary business insurance which needed to be activated and submitted to the audit agency.
A week later I contacted Luis he said the insurance company was trying to expedite activating the new policy and once that was done, he would be able to update the information with the city within an hour. I asked Luis what compensation amount would be fair since these delays are costing me a great deal of money. He told me that he would have to get back with me on that.
A few days later, I received a call from Emmanuel, whom I never spoken to, much less heard of, telling me that he was a partner in the business that handled the administrative and financial duties. He told me that the insurance was active, and they just needed to submit other documents i.e., worker’s comp, tax returns etc. to the audit agency which takes time. He then began asking questions and wanting explanations that I had already spoken to Luis about. I did not feel comfortable speaking with someone I had never heard of much less explaining details of business. When he didn’t receive the explanation, he was looking for he began explaining how the process for the audit worked. I told him that I did not need him to explain that to me, I just want to know what compensation they were offering. He told me there is nothing he could do; I would have to wait just like they are and I was getting nothing from him
Fast forward a few more days, I contacted Luis for an update and said he should be receiving the new policy number. After not hearing from Luis the rest of the week, I contacted him again asking for an update and he told me that he did not have reception because he was in the DR. Can you believe he went on vacation, while I’m here losing money!!
The next time I sent Luis a text asking for an update and was told he was currently on the telephone with the insurance company trying to find out the status. I did not get a response that day or the next. The next few times I contacted him it was the same story. Still waiting on the policy number.
All of the communication between Luis and I have been through text and I thought it was time to have an actual conversation so I sent a text to Luis asking him to have a phone conversation and that it was important that we spoke. His response to my text was that I text or send an email going forward to communicate
This situation has been going on since March and it is now June and the required documentation has yet to be submitted. My next step will be contacting L&I to make sure this does not happen to anyone else. Bottom line, the company has offered no type of compensation, cut off verbal communication and left me in a bind. This company will cause you to waste time and spend more money than necessary.