Home Services reviews in Pittsburgh, Pennsylvania

Very poor customer service. We kept trying to work with them and even when we met to discuss the problems never a sorry they just walked out. Beware of hiring...

Outstanding customer service and cleaning with attention to detail

Great cleaning no complaints.

Would stay away from the franchise. They low ball bids so they can just pass it off to one of their franchise owners and still make a big cut. Sign a non-franchise.

Good place great service

They cool

My company was contracted to them. Their franchise owners are horrid and will walk off of the job. They will demand payment even though they haven’t cleaned in weeks or their franchise owner has walked off of the job. Or they’ll provide very low grade cleaning services and suspend services “due to non payment” even though you’ve sent them payment and they’ve cashed it. Horrible company! Stay far, far away from them!

Not sure where to start but I inherited them in a new position last year and a complete unprofessional rip off. Their "franchise" as they call it shows up 35% of the time but demands to be paid 100%. He also only work 4 hours a day and claims to do the cleaning that would take two people all day. Because of the contract there is little recourse. Take my advice and save yourself the aggravation and find someone else. I am in the Pittsburgh area.

I'm writing this review so other business owners are aware of what they may be getting in to. Coverall will come to your business and tell you that you will get "health-grade" cleaning services using specialized HEPA Equipment - take an assessment of your square footage & provide a quote (this part was good and I felt confident about going w/ Coverall).

The "health-grade" cleaning however, is just not true. Also, their contract offers no 30 or 60 day guarantee to end it if you don't like the service. Anytime I complained, it seemed like I was the problem, even when providing photos of the reasons why I was not happy. I felt like they were judging me for not liking their service. In that same vain - if you're unhappy with their performance, then you really have to fight about it and struggle to get out of contract and they will be very bitter about it. In fact, the guy from Coverall just dropped off our keys today after we ended the contract and he didn't even stop to talk to hear my point of view on things about my expectations on the cleaning service, ask me how things could have been better, or look around at my complaints. He just walked in, handed me the keys at arm's distance and ran off angry - instead of taking some time to discuss things and leave on a good note.

The franchise owner was nice, but also admitted that the cleaning was not "health-grade" as sold & we were paying for areas to be cleaned that were not able to be cleaned by her; however, no adjustment in amount was offered. In closing - if you want someone to just come in and vacuum / dry mop floors and take out garbage on a weekly basis - then this may be for you. Don't believe the hype about health grade though. Health grade is not what you are going to get and you will have to fight like hell to end the contract and try to find some other means to keep offices sterile & high touch points sanitized to reduce risks of infections.

I hope this helps someone at least set expectations or negotiate some clause in to their contract where if they are not happy with the service, they don't have to continue using the service for another 45 days plus. I would get comparable quotes done by other Pittsburgh based cleaners as well for leverage in your negotiation process.

Good luck!

Great cleaning franchise and excellent support rep John Popovich

Keep getting harassed in our office by Nick Lumley who refuses to stop calling. No matter how many times we tell him we are in contract with another cleaning company and are not interested. He will not stop calling.

Not only was the cleaning service we received poor to non-existent, the customer service was horrendous. I'm posting pictures of dirt, dust and hair everywhere 1 HOUR after cleaning. I spoke with our cleaning team on two occasions to no avail and then cancelled our contract. I tried to contact multiple people to rectify the situation within the company and received little to no response. They also attempted to push our account into collections while I waited for them to respond regarding the lack of cleaning. Stay far away from this company - they are only interested in extorting money from small business owners and not providing quality service or actual customer care.

I have since found a local company that is AMAZING and makes our office shine! I feel bad for those working under this parent company - they appear to be a local business and then fall under the umbrella of this sham of a cleaning service. AVOID AT ALL COSTS!

I'm not normally one to share negative reviews and I feel bad for sharing; but if one person reads this and avoids this headache, it's worth it.

Investing in purchasing a Coverall franchise has truly changed my life so much! I’ve cleaned for years residential and had a few offices I would find here and there but I’m a single mother of two and had to find a way to really make my cleaning jobs become an actual company of my own. I can honestly say that taking this step in my career has improved my life and business and finances so much! They trained me and trained my employees, they taught me all the thing I really wasn’t aware of as far as how to run a business successfully. The best part about this is that they find me the work! I no longer have to go out searching for cleaning jobs. I now have a successful cleaning business in Pittsburgh and surrounding areas that I take so much pride in. They enabled me to improve my overall quality of life and gave me a great way to better provide for my children. They are always there when I need them for business advice on products, handling different issues that may come up with my clients! I just had a baby and still managed to run my business throughout the whole process and I can’t express enough how much the whole team helped me get through that process. Overall truly best investment I ever made for my career and future! I highly recommend looking further into the franchise ownership options if ur looking to take that step forward with ur career!

Been working with coverall for 5 years. They have been very helpful with growing our business. They offer amazing trainings with amazing supports. They have helped us with many ups in downs in our business growth and we appreciate them. The products and cleaning practices they provide to franchises are top tier . You can trust coverall to help build your business or trust them to get well trained individuals in your place of business to assist with cleaning needs.

Working with Coverall has been a truly rewarding experience for my cleaning franchise. From the beginning, the onboarding process was structured and supportive, and the guidance provided helped position my business for growth and long term success.
The systems, training, and client acquisition support gave me the foundation I needed to operate professionally and confidently. Because of that structure, I have been able to build strong relationships with clients, maintain high service standards, and grow consistent revenue.
What I appreciate most is the opportunity to operate independently while still having the backing of an established brand. The support team has been responsive and committed to helping franchise owners succeed.
My journey has been one of growth, discipline, and business development, and I am proud of the success my cleaning franchise has achieved. I would recommend Coverall to entrepreneurs who are serious about building and scaling within the commercial cleaning industry.

I’ve been a Coverall franchise owner for about five years now, and the support has been second to none. They provide excellent advice, knowledge, supplies, and professional training for franchise owners and their employees. The team is always friendly and helpful. I love that they provide quick responses to any questions I have, and since Coverall provides the clients and work, I can focus on other things with my business. Highly recommend to anyone looking to start their own cleaning company.

Sharon was very professional, respectful, kind and knowledgeable. She did a very thorough job and was done in a timely manner. I would definitely recommend Sharon for a home cleaning service.

Extremely polite, very punctual and exceed expectations.

Amazing, everything i needed done, very organized definitely hit up jenn

Very thorough and will work with our irregular scheduling. Reasonable prices.

Jenn is AMAZING!! I've had difficulties in the past with housekeepers cutting corners. Jenn is meticulousness.