All reviews for Meenan

First time home owner here. We scheduled a routine heater cleaning and our tech, John, was so helpful given I knew almost nothing about my heater. He took the time to show me where the filter was and how to change it. What kind I should get and explained everything too me. I really appreciate that kind of dedication and service. 10/10 will be sticking with Meenan.

I have been with Meenan for over 30 years. They have the best customer service of any company I deal with. And their technicians are excellent and always take the time to educate me on the systems I have that they manage. I highly recommend them!

Prior to signing on with Meenan as my oil and AC company, I was with a competitor for quite a while until they started slacking off and cutting corners on customer satisfaction. Along came Meenan and I haven't looked back since. The professional and courteous style that is evidenced in everything they do is without comparison. And with the maintenance contract I subscribe to, it's a phone call away for one of their techs to come out at any hour, day or night, to address your needs. Stop shopping.....you've found your provider!

Meenan has been the company of choice in my family for 3 generations. Their service is impeccable and their prices are more than reasonable. The gold package offered is unbeatable when compared to their competitors. The customer service provided is truly the best we have ever encountered, which is why our family has remained loyal customers for generations. Quality products, reliable services, affordable prices, and great customer service...what more would you need? Thank you Meenan!

I was in fear of running out of oil only because I’ve used more oil this season due to the cold weather and I’m not able to see my meter. She offered me an earlier date than my delivery date which was good. I was amazed when I got my delivery the next day. That’s what you call good service, I was very pleased.

We were in a ‘no heat’ situation in February and my (former) oil company condemned the boiler based on a small amount of water on the floor. Chris Sweeney from Meenan was out to the house to quote us on a new boiler but identified that the unit was under warranty if the tank was cracked and more than likely NOT cracked and could be repaired. After no help from our (former) oil company - it was a weekend - we had a service tech from Meenan - Matt- come out and get our boiler unit running again in under 30 minutes. Everyone we have dealt with at Meenan has been courteous and professional. They listen and provide clear thoughtful expertise. We are very hippy to now be customers.

Very helpful staff. I was not a current customer and we ran out of oil on New Years day. The rep helped me with what I could do to get heat in the house until they could deliver.

Had a heating issue that required multiple visits. Once a senior tech diagnosed it correctly, they resolved everything and the company fairly reviewed and credited a charge. Appreciated their professionalism and willingness to make it right.

My tenants lost heat over night and the technician was dispatched in a timely manner. Luckily I had a platinum maintenance plan which covered all repairs. Great experience. Will definitely continue to use you in the future.

We just bought our first house we go to turn on the heat for the first time and the expansion tank broke on a Saturday. We call out Meenan to fix it it should be completely covered by our contract I was told and that a Tech would be out to fix it that day. The tech arrived and fix the issue told me it was going to be over $1000 for the repair. I said I have a contract for the repair and the parts should be covered. The Tech said I needed to call Billing to get more information Monday. I called Monday the customer service team said it should have been covered under our contract and they would have the supervisor call me. He never called me until my Fiancée submitted a bad rate on their survey. Finally the supervisor called me back told me they would cover everything except for 50% of the emergency release valve. I thought was the end great. I was wrong they never credited my account back. I called again the customer service person said they only credited $95 to the account. I said I was told the whole repair was covered except for 50% of the emergency release valve. They tried calling the supervisor again he didn't answer. I still haven't gotten my first oil fill from them. I'm really frustrated that I have to keep calling and not getting anywhere. If I could compare Meenan they are the Comcast of the Oil company's. UPDATE: Issues have been resolved by meenan adjusted star rating.

Good morning Google family. My family has been associated with Meenan Oil for years. I recently visited the office to gain information about transferring my mom's bill into my name. I thought that I could take care of my issue at the office. The young man that assisted me was helpful and friendly. There were several people who answered my knock at the door. I will call the number that was given to me. When I arrived home later, I called the number and I was given assistance about my issue. It was a good experience. Have a great day, workout, and aim to be healthy, fit and fabulous.

In the midst of this cold weather snap when the temps never went above freezing for two weeks, the heater gave up... There are also 10 inches of fresh snow on the ground! One phone call and 4 hours later the tech was at my door ready to get the heater going again... And there was heat once more! Thank you, Meenan..

This company advertises as Meenan, a company we've used many years for heating oil, but I learned that they are now part of the Petro group. I told the person who answered the phone that we need a one-time oil delivery. I was transferred to inside sales where I waited about 10 minutes only to be told that they only do automatic refills for which a contract is required. Wasted my time by not directly disclosing pertinent facts.

I called around to several places telling each provider that I would call back in the afternoon if I decided to go with them. I called back and got a different customer service rep who said that the person I had talked to earlier was on the phone and would call me back. He did not return my call and now when I called back their price went up significantly. They did give me credit equal to getting the first 100 gallons at the original price. $599 cancelation fee seems a bit excessive, but shouldn't be a problem since I honor my word.

I was a propane customer that promptly paid my bills. Last fill up Meenan charged me a ridiculous amount per gallon, what I would call price gouging. When I called to question them they quickly adjusted the price about 60 cents. According to a friend that uses propane and what he is paying the adjustment should have been $1+. I told them to cancel my account and I would call for them to pick up the tank when it was empty. I paid for that delivery. They came out and took the tank over half full w/o me calling them. I use that propane to heat a detached garage that I work in. No propane tank = no heat. What I feel happened is since I was cancelling they didn't care about my needs and basically screwed me on my heating needs. Meenan price gouges and does not listen to their customers.

Low level customer service. Have two Meenan accounts. Every month, I need to call and ask them to deliver oil and argue with them that I am on the last drops. This month I did not call and we ran out. When we called to tell that we ran out as the oil boiler has stopped they made my wife attempt to reset and re-start. They told us their system is smart and we should have 8 gallons left. after a few tries they were convinced that I ran out and they sent an emergency service which only added a few gallons. When asked to speak with a supervisor trying to explain their system prediction is incorrect, the supervisor was not available. after 24 hours I am still waiting to speak with a supervisor. I will change providers as soon as the contract runs out.

Pathetic service! Waited 59 minutes on hold to report a broken heater, and then told my 91 year old mother she would have to be fine with waiting 3 days for a service appointment. We have said our good bye and happily switched to Mack Services who came to our rescue in 1 day when we were not even a customer yet. Don't choose this company, they are no longer in your neighborhood, just another sell out to a large company 0 stars

We moved into our home in September. This is our first home with oil heat. We had what we thought was a full oil tank all set for the
Winter. One particularly cold night in December, we noticed the house temp dropping and cold air being pushed out. The temperature inside our home was dropping lower and lower. Being new home owners, we had no affiliations with any oil companies. My husband called Meenan. They refused to come out stating that we didn't have an account with them. Why would we have an account if we had never needed one?? We bundled up our 3 year old and 1 year old as it was already 10pm and slept through the night. We finally found a company willing to help us and it took until the next evening. House temps in the 50's. Turned out our gauge was broken. The man who flipped the house was aware, we also found out, and he falsified the sellers agreement and said all was good. We now have an account with another oil provider. We will NEVER do business with Meenan and will also deter as many people as possible from ever doing business with them. When I called to complain, I got transferred around and placed on hold and repeatedly asked for my account number. Business is business. I get it. But Meenan lost a potential customer.

Company as a whole is a joke, from customer service to truck driver. Never once had a pleasant interaction with a single employee. Service tech showed up FOUR days late looked dirty and I don't believe he even looked at anything because my ac compressor almost caught fire 3 months later. Prices are inflated for oil much better deals around and contracts are scummy. Advise to not use this company.

I have had a long running issue with Meenan about payments and delivery. The mobile site has broken down considerably since someone decided to use a website to perform customer service. The people I have talked to on the phone amount to well-spoken idiots. I had a hold put on my deliveries, with NO notification, constantly told I have overdue payments when I have made my payments EVERY month, along with their mega, keep on paying us, $450 cleaning plan. Seems the inmates are running the asylum.

The sales associate scam you into purchasing a “ceiling plan” that cost 300$ to cancel. They do not send you any type of brochure or paperwork to review prices. I had to sign up quick because I had a newly purchased house with no oil in the winter. I had a service tech come out to give estimate on air condition. The tech didn’t speak to us and gave us a 11,000$ estimate. I had a few other companies out and they all said my oil heater was not compatible with air conditioning. Other companies gave significantly lower estimate that included a new heater, brand new duct, and air conditioning. Good riddance