HVAC reviews in East Greenwich, Rhode Island

Horrific company. Lol haven’t been a customer for months but they clearly don’t update their customers contacts.
Ruined my brand-new siding, damaged my home inside/out, don’t respond to any form of communication. When I continued to bother them the “managers” are the rudest people I’ve ever interacted with. Each manager or employee we ever met was fired or quit within weeks/months of working there. They are shady about their prices and how they pickup their propane tanks., & deliveries of propane & oil. They would not do the conversions for us (from both oils & propane to just propane) & then would do a larger tank for us. Could go on & on and have countless pictures, videos & phone recordings. So glad I never have to deal with them again.

Very dishonest and greedy company…their goal is to get as much $ as possible out of their customers. Customer service is great as long as they’re trying to sell you something. CO in my house an hour after they made a service call…FD came and tried to get it all out..displaced for the night, and Petro did absolutely NOTHING to rectify the situation. They gave me an estimate for a $1000+ boiler repair, but refused to give me an itemized estimate. Beware of their practices and do not get silvered in by their seemingly excellent customer service phone calls. Steer clear of this company!!!!!

***Just a follow up to Petro’s response…,I talked to several managers and no one resolved anything, except Petro was sure to slam another $500 worth of oil into my tank even though my boiler was not working at the time.
Petro did not even respond to BBB after my complaint was filed. As soon as you’re privy to how they operate and you call them out, they suddenly don’t respond. ***

UPDATE: Their technicians no-showed yesterday at my house to fix a 3-month long standing issue. The incompetence is astounding.

ORIGINAL:
Without a doubt the worst utility company I’ve received service from in my entire life, which spans residency in 4 different states and 2 countries.

We went without heat in our living room for the ENTIRE winter. We have an infant and two children and most mornings, it was 48-50 in our living room.

In the bedrooms, we actually had NO control the baseboard heat - hundreds of dollars wasted in spent oil there without any means to control it.

Petro was out to our house once to diagnose the problem and order parts. Two weeks went by. They came out again…to order more parts? Four more weeks went by and they came out again and fixed the wrong problem they diagnosed 6 weeks prior. We were still without heat for another two weeks. They are supposed to come today, so we’ll see what fresh hell we’re in for today.

Be prepared - each time a new tech or set of techs come, they will have ZERO idea of what they are there to fix, even though they are supposed to check notes from previous visits.

Be prepared - they have exactly ZERO parts or supplies on hand, which to me is WILD for a utility company. If you need a new part to fix your heat, saddle up and, most importantly, bundle up. You’re about to be shivering for multiple weeks, maybe even months.

I don’t know if there are other oil companies to shop around for, but if there are, RUN (don’t walk) away from Petro.

DO NOT USE THIS COMPANY! ZERO STARS!

I had a new furnace installed by Petro last December but, as they were aware, used a different company for heating supply. I was told that the furnace had a one year warranty. 13 and 1/2 months later, I woke up freezing and found that the furnace wasn’t working. I called Petro with the understanding that I knew the warranty had just expired, but regardless, needed someone to come out to repair it at any cost. I was told that because I wasn’t a “current customer” they actually refused to service the furnace that they installed!
I have since told all of my family and friends to stay far away from this company, and urged them to pass my story along to everyone they know. I plan on contacting the BBB, etc., regarding this company’s unethical, despicable and questionable business practices.
On a lighter note Petro, because of your lack of integrity, I’ve found a wonderful, highly respected and extremely affordable company that actually prides themselves on workmanship and customer service.

Been customers for 2 weeks. Had our appointments rescheduled or no-show four times. Nearly impossible to get in touch with someone on the phone. Had to cancel service, would not recommend!

Just before a major snow storm, they refused to bring me oil unless I paid them $200. It's freezing tonight and I have to wait till between 10:00 and 1:00 later today to feel heat again. My account balance is below $200. I'm so disgusted. I turned the oven to 400° and left the door open.
Update: a man was here this morning to start my furnace with a little bit of oil. I was up all night so I fell asleep when he left. I woke up to 57° and the furnace is not running. Did it run out of oil already?
Update: The call center people should be paid more than a man who knows how to operate a hose.
The boy they sent told me there was no electricity to the furnace. My electrician came over and said, yes there is electricity to the furnace.
Four days later, furnace is fixed. Problem: thermostat wasn't turning the fan on, so the unit was overheating.

Reading the negative reviews, you can really see the difference between people who actually had a bad experience and those who cannot accept responsibility/don't understand how things work.

My account was put on hold because I missed a payment. That's my fault! I paid it and called, and they were originally going to deliver in a week. When I explained my oil was out and I had no heat/hot water they scheduled an emergency delivery for me to receive partial in 24 hours to hold me over until they could make a full delivery.

Petro's website leaves a little to be desired, but when I call, the customer service is friendly and helpful, and they make sure my family doesn't freeze! I've been a customer since moving to New England last year abd don't forsee leaving them until I move again.

Be sure to check around for better pricing. I feel like I’ve been taken advantage of for the last couple years with the amount I’m being charged. My most recent delivery compared to my sister-in-law using a different company is a 66% increase. I plan on filing a complaint with the Attorney General‘s office and maybe nothing will come of it, but I would definitely encourage customers to shop around and not be a victim of price gouging.

Very professional services that were done on short notice. Reasonably priced and they are very efficient.

Exceptional service!

Fantastic customer service. Highly recommend.

-Extremely professional and responsive. Had a full duct cleaning done and could not be happier!

Very friendly and professional. Came out for service quickly! Highly recommend.

Responsive and professional as always.
Highly recommended

Reasonably priced, professional courteous service

Lightning fast response time, came and assessed the situation quickly, got the parts needed and replaced. Fast and professional- exactly what you want.

I had no heat, and called Legacy Heating and Cooling and they called me right back, and came out to fix it that night. I highly recommend them. Very reliable and knowledgeable👍🏻

The heat on my air handler was not switching from cool to heat and one call is all it took to correct the issue. Now my heat work like it should

This is the second time I’ve used Legacy Heating and Cooling. They were efficient, showed up on time, and were reasonably priced. I would recommend Mike and his team to anyone looking for honest professional, hard-working people.

John was fantastic with diagnosing the problems we had with two different central air units. One of the big HVAC companies had told us we needed to entirely replace one unit. John found an electrical problem that was a straight forward fix, and replaced a pump on another. We are very happy with their service and highly recommend Legacy for your HVAC needs.

I’ve been using Legacy Heating and Cooling for the maintenance of my HVAC units in my commercial building, and they’ve been excellent. Their team is always professional, reliable, and thorough in their service. They keep our units running smoothly year round, and I never have to worry about unexpected breakdowns. Communication is clear, and their technicians are always prompt and knowledgeable. I highly recommend them to any business looking for a dependable HVAC service provider!