CARJON Air Conditioning and Heating, Inc.

Read good reviews about CARJON and even got a referral from a friend. Our AC was making a clicking noise and it looked like the fan was running, but we were not getting any air flow. Office explained there would be a diagnostic fee and the technician would evaluate the whole system, then explain the problems and costs.

That was not my experience. Right off, the technician found a faulty capacitor. He did not have the exact capacitor on the truck but said he could daisy chain two together and that would work fine. Only problem was, CARJON was going to charge me the service cost for replacing two capacitors instead of one, not just the additional cost of the second smaller capacitor. This is extremely pricey as the fee is a national rating like going to a car dealer no matter how long it actually takes. It did not take very long as the part just plugs in. I asked if they could come back with the correct replacement. He called the office and they replied that they would charge me another diagnostic fee to come back.

The other arm twisting, was that I had to agree to pay before replacement or he could not finish the diagnostic evaluation without replacement of the faulty capacitor. That was not what the office explained when I called originally and asked for service. I was afraid if I did not proceed, there would be other problems for which I would need to pay another diagnostic fee. So, on June 5 2018, I doled out over $400 for diagnostic and replacement of a $24.00 capacitor.

I wasn't happy when less that two weeks later I was hearing the same clicking noise from the AC unit. This time, I called a very trusted electrician who referred me to an independent HVAC specialist. Russ came out on a Saturday and diagnosed a faulty switch which should have been checked by CARJON. The switch was burnt up pretty good and should have been obvious to the tech who had come out earlier...this was not a brand new failure. Russ was excellent and reasonable. I really don't mind paying for honest work. I'll be calling him again for a new furnace in a year or two, not CARJON. I'm giving two stars as the tech was nice enough and I felt like he was caught between the office and an unhappy customer. Otherwise, one star. Still, he should have found the faulty switch.

CARJON has very nice looking trucks and now I know why. Never again!

Zach was fabulous! He even went to the office to get me a air conditioning unit so I could breathe while waiting for my new air to be replaced on August 14th. You should be very proud to have him as a member of your Team!!!

I have used Carjon for service calls and now have an annual contract. All interactions have been prompt, courteous, and professional. My most recent annual service visit with Christina was the same. She answered all questions clearly and provided excellent and efficient service.