Reviews of local pros in Smithfield, Rhode Island

We had our old boiler removed and a new one installed over two days on 7/12/23-7/13/23. Though the guys did a great job, the removal of the old boiler which was cemented in place was very messy and left us with soot, dirt, and debris on our basement floor. The boiler had been in place since 1959 when the house was moved here, and our cement floor is painted. Since we had an excellent experience with Servpro of Northern RI in 2017, I phoned Servpro for the cleanup. We are both in our 70s with spinal issues and did not want to have to do the work ourselves. I phoned Servpro in the afternoon of 7/13/23 and spoke with Desiree. At that time I gave her explicit directions to our house since there is a similar road in the next town. Our appointment was set up for the afternoon of the 14th with Jackie, who had to phone us as the directions were obviously not communicated to her. Jackie and Bobby did arrive in a Servpro van and reviewed the job. I had a concern about her stated plan to pressure wash our old painted cement as I have had three bad experiences with pressure washing. I accepted the option of mopping. I was told that I could expect a call from Bruce with a quote for the job, and then the job would be booked upon acceptance. It was 4 weeks yesterday and we never heard from Servpro again..we never received a call and nobody left a message. Our phone was only out of service one day as Verizon was down locally. We eventually did the cleaning ourselves over a period of 3 days. This company is under new management since our last use, and we can only rate them as VERY POOR due to their lack of response.

Jose and Julio were very professional and did a great job. They were very helpful as I moved materials out of an office they were also scheduled to be working in.

The guys were extremely professional and very helpful. I had mold in my bathroom and they came in and did their job with no problem. I had a dog that is not very friendly and she took to them right away. their work was exceptional and they cleaned everything up every time they came in. I am very grateful for their service and would certainly choose them again.

I cannot say one bad thing about the quality of work and professional service provided by this company. They left my house very clean in spite of having to remove almost an entire ceiling due to a leaky roof. The only gripe I have was communications with the office scheduling the work. They never confirmed a date or time that the technician would come out, and he called to announce he would be there in 15 mins. Gladly it worked out that we could accommodate, but we may not have been able to. That is the only reason I didn't give 5 stars

Hired Tony and his team to clean our new house, which was left filthy by prior owners. They did the most amazing, thorough job. Went above and beyond. We are so pleased with the results. Worth every penny! Highly recommend!

We want to thank the folks at Servpro following our recent water heater flood for their speedy and very professional service. They were helpful from the moment they arrived for emergency cleanup to removing floors and walls, moving belongings to storage unit and finally following completion of repairs moving them back today!!! I know I can’t remember everyone but special thanks to Bruce, our project manager, and Joe and Josh for monitoring and removal. Finally, the team who went above and beyond moving everything back today, Mike, Jose and Julio. This group at Servpro ensured that despite the unpleasant circumstances of the situation that we were well taken care of. Thank you so so much!

Jose and Julio were very professional, efficient and kept me informed every step of the mitigation process. Both were extremely courteous and worked very quickly to get the job done.

This company did damages during the remediation which has delayed my insurance claim. It's been four months, yet I am told by the insurance company I have to wait for a resolution. With the rebuild incomplete, I couldn't invite family and friends into my home for the holidays. At 70 years old, I have experienced many situations that has caused stress, but nothing compares to the stress I am experiencing now caused by this situation. Rather than my insurance company working with me making my home whole again, the insurance company is working with this company which tells me their loyalty is with the vendor rather than with their customer.

Worked with Cameron and Chris P on a project and they were very professional in introducing themselves, explained their process in detail and timeline. Cameron asked along the way for my approval that everything was done to my satisfaction. They worked efficiently the entire day and followed my instructions to lock up and let themselves out. Thanks Camerson & Chris, job well done!!

Staff seemed to be very disorganized and the project manager I spoke with seemed to over promise oh his abilities to fix our basement. I believe this owner is responsible for a couple franchises in MA as well from what I gathered from our convo. We ended up getting a quote with a different ServPro franchise but ultimately went with a local company due to the outrageous up charges that seemed to be applied simply due to the well known Servpro brand name. Our advice: go with a local business, not these guys.

Update… company responded stating they had no record of our interaction with them which is laughable and not surprising - also only further supports my understanding that that this company is run very poorly & unorganized as previously felt. Thanks for the update? I guess. Too funny.

I recently had the pleasure of working with Servpro, and I wanted to share my positive experience. Bruce and Jose were incredibly helpful and patient, taking the time to thoroughly answer all of my questions and offer their realistic advice. Their kindness truly put me at ease during a stressful situation.
I will definitely be doing business with Servpro again if the need arises, and I highly recommend their services.

Had a great experience using ServePro of Northern RI to clean our air ducts. Jose, Cameron and their teams were great. They were very professional and kept us well informed of what they were doing. Definitely recommend their service.

What a wonderful, efficient and timely team! I highly recommend SERVPRO for cleaning air ducts and construction. They were quick to schedule and help us get into our new home. Jose & Julio communicated every step that they were going to take along with timeline and left the house spotless after. A big thanks to the team!

My first communication with Joshua at Mr.Gutter was by email. His response was immediate! Amazing…….
From then on, all my concerns and questions about new gutters and gutter guard installation were addressed in a timely and straightforward manner. Color samples were delivered to my home for selection.
The installation was completed on time and in budget. The project manager listened and answered even more questions knowledgeably, and the crew worked efficiently.
This was by far one of the best experiences I have ever had in dealing with a company to complete a project in my 43 year-old-home. And I have had many!
If a future issue should arise, I’m confident that Joshua will respond in an equally positive manner.
Excellent experience!

Mr. Gutter provided gutter cleaning services at our home. They were timely, efficient, and very easy to work and communicate with. I would highly recommend them for services!

Mr Gutter has a good system of pricing your job remotely saving time. He gets right back to you with a quote and answers questions thoroughly and promptly. Installers were on time and respectful. We had a large storm the next day with leaves and needles falling-first time my gutters didn't overflow. A general time frame was given but no call to schedule an exact day/time. I received an email and text about the appointment date (the next day) but had to inquire about the time they would be there.

After a roof replacement water flowed out behind my gutters. The roofing company suggested contacting a gutter company. No company seemed interested I guess the job wasn't big enough to care. On line I saw a contact for Mr. Gutter and after sending a brief description of my problem Josh responded right away. 3 days later the problem was solved they needed to install drip flashing so the water could not flow out behind the gutters. 2 employees came to my house explained what was needed and completed the job. Need clean and friendly. I would highly recommend this company, from big jobs to small they care.

This is one of the worst business experiences I have ever had. He quoted me $450 to remove the gutter and put up an new one and two downspouts. After he arrived he said I didn’t realize it was wood and so wanted another $150 to remove it. We had already agreed on price, I tried to reason to give him additional business to replace the down spouts in the back of the house for $150 but he said no, and packed up his ladders and left, what a joke of business. -Austin Brown

Just to clarify, not sure how to respond to his comment. I never once specified saying the old gutter was aluminum, please review texts. I did not threaten a bad review, I said I will be leaving a bad review which I did. I did not want free work, I offered to essentially split the cost by offering him additional work on my house for the $150. His spiteful nature is just childish.

They did a great job cleaning my gutters and adding new downspouts. Very easy to schedule and work with, they were in and out on time and quickly. Will definitely use them again!

I hired Mr. Gutter Inc. to clean the gutters at my Providence home. Joshua and his team were prompt, efficient, and did a thorough job.

What really stood out was their customer service. After the cleaning, I had a concern about standing water in one gutter. Joshua quickly responded with a clear explanation, helping me understand it was due to the roof design, not a cleaning issue. He took the time to educate me, which I really appreciate. For quality work and excellent communication, I highly recommend Mr. Gutter Inc.

I just had gutters put on my home and used Mr. Gutter. I researched several gutter companies and Mr. Gutter was the most competitive with pricing, and their staff is respectful and kind. I had many questions about gutters, the guards, and the placing of
The downspouts, as my house had no gutters previously. Josh was very kind in answering and educating me on my many questions regarding their product. I would highly recommend Mr. Gutter!