Home Services reviews in Sioux Falls, South Dakota

I've shopped at this greenhouse for nearly 4 decades. I was there in May and was astonished by the prices. I currently live in the Minneapolis area, but have family that remains in SF.

I looked over the hosta selection, for a plant with two eyes, it was anywhere from 14-19 dollars for a plant in a small container - WOW. I got huge hosta plants here in the cities for 7-9 bucks from Gertens; and they had a much larger selection.

I simply cannot believe how nearly everything in SF costs more there than it does here in the cities.

Ordered the Zen garden online for a birthday gift. The finished product looked very different than the picture. Instead of bamboo there were sticks, the container was oval and they added a gawky pink bow. Called to voice my displeasure and they said they did not have the product as pictured so they substituted. Shouldn’t the substitution have some resemblance to the picture? Their solution was to return it. Hard to return when it was already given as a gift to someone in a retirement home! So disappointed.

Went to get a Christmas Cactus ended up with a Thanksgiving Cactus, but that's ok, it will just bloom 1 holiday sooner. I can usually find anything I am looking for when I head in there, and the plant staff is very knowledgeable when I have questions.

The store gets an A! The website gets an F.

A lady named Amber helped me and made Valentine's day a success!!! Roses were perfect. Even ordered from another state. I will be using them again.

They only complaint is I nearly ordered off the website (which the local store has no control over) and NEARLY bought something with a special edition vase. I would have had NO WAY of knowing they didn't HAVE the vase locally if I had not called in.

THEY WILL GET IT RIGHT, JUST MAKE SURE YOU CALL IT IN!
-J. Deen

I ordered a beautiful floral arrangement for my mother who lives in Gregory, SD, to celebrate Mother's Day. The flowers she recieved were not what I ordered. She was suppose to get an arrangement of roses and lilies, instead she got carnations. I contacted Cliff Avenue Greenhouse and they told me the order had been wired to a floral shop in Gregory. If Cliff Avenue Greenhouse tranferred the order then they should be responsible in making sure the correct floral arrangement is created and delivered. It was false advertising by making me think I was ordering the floral arrangement through them. I am extremely upset and just want my money back, as I payed way too much for the bouquet my mother received.

I purchased a new street tree. Very knowledgeable about city requirements. Prompt with installation. However, they do not participate in the city voucher program. I would have saved $50 with a different nursery.

The 26th street location has the most unfriendly staff. I went in and walked past two workers several times. They said not one word to me. I found a Hoya I fell in love with but it had vines up some chains. Of course no one around to help, I get the front checker to come help. As he was looking at the plant, an old worker yells across the greenhouse “No we will cut that. It CLEARLY has over grown its pot. It will be cut.” Not only was I embarrassed but I was disheartened as that Hoya had many blooms and that is what was going to be cut off. They also were selling two plants that are at Walmart from the same greenery. Walmarts are $20, theirs were around $50. The place is always uninviting, unpleasant, and overpriced. Hard to support local businesses when they act like you are a nuisance.

So disappointed stopped going here do the mealie bugs. Over 2 years ago I happen to be in Area today an stopped an found 1 plant I couldn’t live without an surprise no chance at all it loaded with mealies

Pro:
Was delivered couple hours later.

Con:
However, I let them pick out bouquet for $50.00 for friends new baby. She said she could make something real nice for that amount. It was nice size but had 3 different flowers in it. The focal flowers being 4 carnations. I looked at different florist's bouquets in the Sioux Falls area and for the same price would have gotten flowers like roses and Lilly's. Couple of them also had special vase "it's a girl" vases. Sadly not the bouquet I ordered. If you order from this florist, do NOT let them pick it out or you will be shocked! I live in different state so maybe they thought they could cut corners on my order.
Very disappointed....

Where to begin. This place is somehow rated #1 on the local best.

I disagree. They are way, way overpriced compared to all of the nearby greenhouses within 20 miles for no apparent reason. They have very few staff and the ones they do have are unhelpful. This place comes off as being uppity. Would recommend Oakridge or Landscape Garden Centers. Both are great and helpful.

They have some nice, rare plants along with more commonly found options. I already have a ton of houseplants so at this point in the hobby it can be hard for me to find new-to-me plants that I'm excited about in many nurseries. I bought four haworthia varieties and one agave here, which rates this as a good place to stop by in my book. They also have garden and housewares as well as a clothing section. I'll be back whenever I'm in Sioux Falls to see what new plant stock they have.

My boyfriend bought me 3 plants as a valentines gift from the 26th location. Two of them I did not like. We went back the next day with the receipt to exchange them for two other plants. We were told we couldn't return them because the plants felt too cold by touch. I had them inside all night and we only live 15 mins away. They said they have a two week return policy but the plant must come back exactly as they were bought. The succulent was dying that's one of the couple reason I wanted to return it. I was trying to explain to the cashier but she was not willing to take the plants back she said her plant ladies says no whoever that's is. They looked and felt (temp) wise exactly the same. Unfortunately this place cares more about 25$ than a returning customer. I only shopped here because I wanted to support this business. There are so many places in Sioux Falls to buy plants wayyyyy cheaper than this place but I did want this business not to go out. Now I am hoping for it's demise. To deny a customer their return with less the 24 hours since purchase is pretty bs. They were willing to come up with anything they could pick apart not to return it. I went to the West side location they are even worse. They said they don't even allow any returns of any plants and since we walked the ten feet to get the plant from the car to the business that they wouldn't even take it if they did allow returns. So get you policy straight. I will never support this business ever again! Wouldn’t even give me store credit

Went to McKennan Park and got inspired to be creative plant-wise. Perfect place to wander around and let your imagination go wild. Wonderful selection!
Update 5/14/23. Even though I am not the green thumb, it is so easy to get lost in this place. Love the informational chalkboards in various sections!

We are new to Sioux Falls and we recently found Cliff Avenue Greenhouse. We thought we found a really nice place to purchase plants and flowers for the summer. Turns out we were wrong!
Exactly 1 week ago we purchased over $100 worth of merchandise. A week later we returned to the store to purchase more items and return two items that had shriveled up. (BTW we bought 6 of this item and 2 shriveled up) We were told that there are NO RETURNS PERIOD! We as well as many other Americans work hard for our money and to be treated like this is unacceptable! We will NOT be back!

We have landscaped two different yards through the years. And I just find Cliff Avenue Greenhouse so amazing! I bring pictures and measurements and they help me set-up the layout. Seriously great customer service! High quality plants and the impeccable service!

Don't go here if you want to be treated with respect as a paying customer. Judy/Julie/Jennifer idk her name some sort of manager is super rude. I hope you shut your doors so people can get respect for the hard earned cash they spend in Sioux Falls.

Amazingly expensive! They have some nice plants and pots, but I can't get over the cost.

Average product quality, below average customer service.

I bought a tree at Cliff Avenue earlier this season that was overpriced, but it looked nice so I splurged and purchased it. The installer damaged the tree (broke off the top of it) when he installed it. They gave me 1/6th of the price I paid as store credit toward another purchase. That was probably not enough, but I accepted it.

The tree then became infested insects and began spreading disease to other trees in my yard that never once have had pest issues. The tree was swarmed by insects and you could see them jumping to other trees from it. The tree was also an eye sore and my neighbor asked me what happened with my dead tree. He was right, it certainly looked dead. 80% of the foliage had fallen off.

When asking for a refund (I've only had it a few months), the owner himself personally declined and didn't even apologize. I'm embarrassed for him and the company and would urge others to not purchase anything here, because they will not stand behind what they sell. In reading other reviews, I found many others who had the same experience with returns and refunds, I should have read first. They agreed to remove the tree, but won't process a return.

I guess greed takes priority over taking care of the customer, as I am out hundreds of dollars.

0/5 rating, ignore the 1 star I was forced to give.

Love these folks and all the green they bring to me, my yard and my world...I love shopping with them and usually stock up big time for my gardening and yard needs...thanks to them for being there and sticking it out...thanks for all you do...greening up our world.

I’m giving a honest review , I ordered a bouquet ONLINE over a week ahead of time , to be delivered to Jefferson high school for my grand daughter’s 18 th birthday! Requested it to be delivered before noon , 1230 comes and no flowers and she had since gone home , so I called and they had lost my order ! Disappointed to say the least and just plain mad ! Never ever again will I order from here , I spent over 70 dollars to end up having it delivered to her house ( I’m 60 miles away) ! Very BAD customer service if you can’t do online orders correct and on time then don’t offer that service ! Not impressed!!!!!!!

Very friendly staff with lots of great plants that need a place to call home.