Constraction reviews in Alcoa, Tennessee

Very impressed with Servpro of Blount County! I had a kitchen sink leak and it flooded my entire kitchen with new hardwood flooring. Max arrived promptly and explained all my options. They do a fantastic job and have referred them to family and friends.

I worked with Max Pope and he was prompt, knowledgeable. I loved how quick the company responded to me and how great he was at explaining every step of the process. I know I will use them again in the future and I strongly recommend them. They work well with insurers also. They KNOW what they're doing.

Thank you Servepro!

Our ceiling in the utility room fell and they repaired the damage which included replacing rotten boards, insulation, and sheet rock. Max was great and explained how they would fix the damage and what the cost would be. I am so glad we used them and I would highly recommend.

Working with SERVPRO of Blount County has been a great experience. Their attention to detail and prompt response time has worked so well for our business. The team is professional and trustworthy and I would recommend them to anyone looking for such services.

My dishwasher overflowed . I came home to water dripping down in the garage. And insulation hanging down.
In a PANIC I called SERVPRO. They were here within the hour. The set up fan, dehumidifiers, mats, etc. It all stayed total of 4 days. My pine floors look great. Could never tell they were at one time full of water. I can't say enough about Mike and Max. Max was here everyday checking on everything.
I highly recommend this business to anyone who has water problems.
Fran Goddard

I had a flood in my home that I discovered on a Friday Evening at 9:30pm. I was besides myself, started cleaning and knew I was in over my head. I called Servpro and Max was here by 10:15pm! He immediately started clean up of the standing water in my lower level and started drying everything out with big machines. He was here until 2am! He made sure everything was cleaned up and livable. Every time they were supposed to be here they called and were on time. They handled everything, rip up of the old hardwood floors, have the new floors installed, everything from start to finish! I am a single mom of a teenage daughter and a full time job and farm. I didnt have to worry about anything, they handled it all. I highly recommend them. Their customer service was fantastic and the office manager, Ashley, was a pleasure to work with.

Let me just tell you, I had a water main break in my house. They were here within an hour of us finding it. One man. Alone. He ripped out every floor. Moved furniture. Took the time to make sure our cat didn't escape. Kept us calm and laughing and was sooo helpful. They gave us updates daily on when we could possibly return. They made a horrible time a pleasant and easy experience!

Max is super responsive and knowledgeable. Helped us out by thoroughly examining an area we thought might have mold and showed us and explained how mold grows and that ours was not mold. He is very friendly and wants to help in anyway he can! I would hire him for any services we need from now on and very highly recommend going to him first for any services. Karren

I cannot say enough good things about Max Pope and his team at ServPro. We had alot of damage due to a burst tubing from the ice maker. This family owned business takes pride in doing a good job of cleaning up. They are friendly, prompt in responding, arrives on time, and very professional. They removed all the water, ripped up all the floors affected by the water, worked with Gillenwaters on our new flooring, removed part of the downstairs ceiling that was damaged, and because water had also gone down a floor vent, they cleaned out and sanitized our duct work. If you need help with a cleanup job, be sure and call ServPro of Blount County. You will be glad you did.

Servpro of Blount County did an excellent job at my home cleaning out vents. They were very impressive! They cleaned all the vent covers and cleaned up after their job. They were very professional. You should give them a call if you need this type of cleaning or water restoration. I know several people who have used this company and they always do a good job!
Joan

We had serious fire in our home on Mothers Day weekend. The remediation company recommended by our insurer was non-responsive. So were most of the other remediation companies, despite their claims of ability to respond 24/7. Only Servpro of Blount County responded. Max, the owner, personally came out on Mothers Day afternoon to set up air scrubbers and begin the clean up process. From that point on Servpro was always there for us. We wondered if we would ever recover. They assured us we would. When the insurance company was non-responsive for weeks and our patience was stretched beyond our limits, Servpro patiently took over dealing with them. When storage pods, clean-up people and contractors had to be found, Servpro always came through. Best of all Servpro always answered the phone promptly, and followed up on every request we made. They did an outstanding job.

Casey set up service within an hour of reporting fire damage. All service personnel were thorough and professional. The whole house was cleaned and Casey made a special trip to inspect the work.

I highly recommend ServPro of Blount County. I really appreciated that the owners Max and Andrea were directly involved all the way through the flood restoration and repair process and took responsibility for overseeing the work of their team and subcontractors. Max was fantastic to respond quickly and helped put me at ease during a stressful time--a first responder that I hadn't though of before but was very much a blessing to our family.

I cannot say enough good about this company. As a real estate broker for 27 years, it is rare to see such exemplary service. They were prompt and courteous and did what they said they were going to do in a very timely fashion. When we ran into a situation that needed a professional painter, they arranged that for us and those folks were wonderful, as well. I would highly recommend Servpro of Blount County!!!

Would not recommend. Give super high estimates, do not follow through, and don’t communicate between each other. We had the mold remediation team come in and give estimate and then the renovation guy came in to give estimate. Got estimate from mold team and they did their work and paid them. Week later still hadn’t heard from the renovation guy with estimate. Had to constantly call until finally was told he had to come back out. Then he said he couldn’t do anything until had a roofer come in and fix roof and a siding guy to fix outside. Then he quoted my wife $30,000 for the rest of the work. Not including the roof and outside. We had a roofer we chose come out and quoted us $900 for roof repairs and another company come out to quote the work on the inside. Same work Servpro quoted my wife on. This company gave estimate of $10,000 for everything inside and also the outside siding work. Mold team is great. Stay clear of the renovation team. We were also told they are 4-6 months out on doing work.

I’ve used two times and they are great!!!
Very friendly and very helpful!! I would never use another company!!

I solicited other estimates that were clearly unrealistically high in cost. They were fast talking scammers. Servpro was fairly priced and clearly professional from office personel and job site workers and team leaders. My highest recommendation for your home.

The team here did a great job cleaning our HVAC ducts! They took good care to avoid messing up anything in the house. The team worked very well together. We were referred to ServPro by our HVAC maintenance vendor and we’re glad they did. All our contacts with ServPro Blount County were prompt, professional, & friendly. We’ll definitely keep them in mind for any other needs!

My technicians today were Matthew and Schuyler, and they were both incredible. Friendly and personal, prompt and efficient, and were very cognizant and respectful that I was working from home and of my pet!

Very informative of what I should expect. Would highly recommend both of them!

Thank you both!

ServPro of Blount County is a wonderful resource. Matthew did a great job, was very knowledgeable, professional, and answered all questions. I would recommend this ServPro.

Gray was very helpful and understanding about my issue with my floors. I will be calling servpro for gray's help and his team for future issues.