Constraction reviews in Bartlett, Tennessee

Masters Roofing did a wonderful job replacing our roof. The customer communication was outstanding. The workmanship is excellent. And the clean up after the job was incredible! I highly recommend this company for and roof work.

Master roofing provide the best quality roof replacement compared to other companies I’ve used in past
Bill Bowlin sales rep give a complete detail of the replacement and installation process
He covers all the details that is covered under the warranty and any additional cost u may be responsible for
When old roof is removed (damaged wood replacement that unknown till old roof is removed for example)
Price is competitive to other roofing companies
Master roofing offer GAF shingles
After comparing shingles I found GAF quality
and warranty for the cost fits my buget
There crews are professionals who pay attention to details during the replacement process
If you looking for quality and professional company
Master Roofing is the only choice

A roof project is a significant endeavor for homeowners with a lot at stake. Its cortical to have a company that performs quality work. Masters Roofing does that and more. Its not just about the work. They provided me with a wholistic experience, providing me with support through the insurance process. They gave me guidance and advise. I never felt alone in the process. They were absolutely exceptional in every way. I couldn't ask for more. Any their customer service was a model for other businesses. Andrew and Jesse are like members of your family when it's all said and done. Their crews are professional, efficient, and respected our property and family the entire time. A+++ for Masters Roofing

I’m a roofer in the area that had the pleasure to meet Andrew Itnyre, while most competitors have a toxic air around them I can say with confidence that Andrew and the people at masters are great people and do awesome work. Andrew is one of the kindest people I’ve met in the industry and posts great work ALL THE TIME.

We were not looking forward to the insurance process with getting a new roof. However, Bill Bowlin came out and walked us through it from start to finish. Bill always answered our calls, questions and any concerns we had. He even answered our calls while he was out of town. He could not have made it any easier. 100% stress free. Masters Roofing came out and installed the new roof. Their guys were friendly and left our yard cleaner than it was before they got here! We didn't find one nail and the roof looks amazing! We highly recommend Bill Bowlin and the Masters Roofing team. They did a great job from start to finish.

Ed Hill and his team at Master's Roofing did a fantastic job on my roof. I used Master's Roofing because the roof had some major flaws that needed repair and I wanted a roofing company with a superior track record in Memphis that I could trust to be in business for the duration of the warranty and beyond. This is the 2nd roof (different houses) that Ed Hill and Master's Roofing have completed for me. Highly Recommend!

They helped work with my insurance company to get my claim settle quickly. The roof and skylights look great! The job was done and cleaned up within 2 days and the cost was the same as the quote. The crew did great! Ask for Andrew!

Masters Roofing of Memphis recently completed a full roof completion on my house. I highly recommend Masters. Jeff P was amazing to help me with all the details and insurance information. Chad and his crew were great with getting the job done in one day and the clean up was great. They took care not to damage anything from house to the flower beds.

Master's Roofing is highly recommended if you need various home repairs completed in a professional and cost effective manner. They did a fairly large project for our family member that included rebuilding one wall of a two story workshop which also included replacing siding and replacing decking and two stories of decking stairs. They also replaced a wood fence and gate. The completed work was really superior to what was expected and all done at a reasonable cost. The cleanup was also perfect every day.

We then enlisted Master's Roofing to help us with some repairs. Project Manager Ed Hill was prompt, professional and knowledgeable about the repairs we needed completed. He pulled in professionals for the specific repairs insuring that the work would be done right. Master's Roofing reroofed our screen porch by covering the awning with TPO making it watertight. It is now a pleasure to sit outside and enjoy the porch in the rain! They repaired areas of rotten wood around our front windows and door and left the areas looking perfect compared to what it was originally! They also replaced our wood fence, adjusted a leaking gutter, and rehung our front wood and screen doors.

The workers and craftsmen were respectful of our home and were courteous, quiet and cleaned up everything every day. I felt safe having Master's Roofing perform the work and we really are thrilled with the completed projects. We have since referred them to another family member to have various projects completed. We will use them again with any projects that come up. It is wonderful to have found a company we can trust to get a job done right. Thank you Ed Hill and Master's Roofing!

I appreciate the overall process Masters Roofing provided in completing my roof replacement. I believe them to have been genuinely interested in providing services connected with this process. They did a great job.

From our first contact with Ed Hill, Sr. Consultant at Masters Roofing, to the completion of our roof replacement project yesterday, we’ve been delighted! Ed kept us advised of the status every step of the way and texted photos of their progress. After all of the debris was removed, amazingly so, Ed ran a magnet roller all around the property to ensure that no nails or other metal was left behind. Our property literally looks better than it did before they arrived! Everything looks perfect! The new roof is beautiful, and I really like the way they painted all of the plumbing and HVAC vents to blend in more with our colors. Their attention to detail is amazing!

I had a full roof replaced at my mother’s home on 4/7 by Masters Roofing. Up until a certain point, everything was proceeding as expected and was satisfied with the communications and coordination. However, things took an unexpected turn when I received a phone call from the owner about a minor paint request as part of the fascia replacement. Prior to the call, I worked exclusively with the foreman or salesperson to address any scheduling or project concerns. For this specific paint issue, the foreman had agreed to take care of my request but only after the roof installation was completed. After exchanging text messages, the work was scheduled for 4/16, but no one showed up that day nor did I receive any communications explaining the reason for the no-show. The next morning, the owner contacted me directly and, for 35 minutes, berated and lectured me about various unrelated matters not to mention throwing in additional costs. The unexpected cost didn’t bother me in the whole scheme of things but the conversation turning unprofessional was extremely disappointing especially for such a minor ask. Later that afternoon, I reached out to the salesperson and cancelled any additional work I planned with the company. Even after that, I never received a follow up call from the company or owner regarding my changes or even a simple apology. For me personally, I couldn’t in good conscience recommend them to my friends and family especially with so many other options in our area. The rating is not based on the technical merits of their roofing work or crew but the holistic experience with the company and owner. I hope this feedback provides improvements to their communications and a better experience for their next customer.

We are new homeowners and we knew we needed a new roof from the beginning. Our Roof Education Specialist, Andrew Itnyre, not only walked through the whole process, but was also a point of contact during the replacement. This was very valuable to me because we were unable to be at home that day. Despite the crazy hot Memphis weather at the time and the fact that our old roof had four (that's right, four) layers of shingles, the Master's crew completely replaced our roof in one day which was a huge win for us. Their high-quality materials and workmanship gave me piece of mind from completely replacing the flashing around the chimney and resealing that area to ensuring the roof was ready to add gutters. They also did a great job cleaning up and placing items back where they found them. Thank you Masters for our masterpiece of a roof!

From start to finish our experience with Masters Roofing, and Andrew, was exceptional. Nine days from our first contact until the roof was up. Fantastic! We met with Andrew at the showroom and he visually showed my wife and I the problems with our roof. He guided us through every aspect of replacing our roof, very informative about pros and cons of each option. We finally opted for the step up from base versions of roofing paper and roof vents, all within our price range. I really love the vents and pipes, not only do they look great, but they also prevent some of the problems we had with leaking in our old roofing from becoming a problem again. We have been through several storms and high winds with the roof still looking like new. The crew replaced wood rot, added flashing that complimented to roof color, and did it in one day. I recommend Masters Roofing to anyone in need of a roofer.

Dylan was easy and professional to deal with. Roof was done quicker than expected. Looks great!

We recently had a full roof replacement completed by Master’s Roofing. I highly recommend Andrew and his team. They did an unbelievable job of taking care of our home from removing the old to installing the new roof. They did an immaculate clean up job. Andrew was very professional and knowledgeable from the first meeting throughout the entire process. He came to the first meeting prepared as he had run a drone , having all the information needed to provide us with product quality, timing, cost, etc. answering all our questions. I would recommend you call Andrew for your roofing needs.

Thank you Andrew for an awesome job!

I was asked to leave a review for the roof replacement that was done on my home in July 2023. I chose Masters roofing partially because of the good reviews and the BBB rating they have. I was hoping for a five star experience like many others have posted but unfortunately it didn’t go quite that well. I had Bill Bowlin as the sales representative and he was a pleasure to deal with. The crew showed up on time and quickly went to work removing the old roof. They never installed the guards that they brought with them to protect the gutters, by the time I came out and noticed the gutters were full of shingles, bending and about to fall off. I stopped the crew and had them install the guards.
A roof vent I had ordered through Masters was on the work agreement and Bill had listed the area that the vent was to be installed. While the roof was going on I asked the crew supervisor when they were going to install that vent. He proceeded to show me where he was going to place it, which was nowhere near it needed to be. If I had not been out asking questions the vent would have been installed in the wrong spot, I needed this for an area that has no way to vent the excess heat in the summer.
I wasn’t too happy with the drip edge and flashing installation as areas on the front of the house look a little sloppy. They pried the bottom siding board out to put the flashing behind and pulled the nails through the siding in the process. Another area had a piece of flashing installed too low, so another piece was cut and installed half way over it with the cut line showing.
There is an area of the roof where the overlap of the shingles are at a different spacing than the rest, and another area that they were installing in the dark where the rows were not kept straight. Since this are architectural shingles I doubt many other people besides myself would even notice.
There were several sheets of sheeting replaced due to the roof leaking. I was not charged for this to compensate for the damage to the gutters.
The roof looks good from the street. It is definitely better than the original roof the was on the house ( builder’s roofer never bothered to install the underlayment). They did a good job cleaning up when the job was finished.
I would rated my experience at three and half stars, but you can’t do half stars. I haven’t had any experience with any other roofing companies to actually compare Masters to, just what I’ve seen with other houses having roofs replaced.
I’ll try to upload a few pictures of the work.

Update: I’m just seeing a response from the company, but this proves my point. You can respond to a negative review but no apology was given. The change of product was not communicated to the paying customer when the service was rendered. Maybe the representative should clarify that when setting up services. I am not a roofer so I don’t know the difference.….I stand on my review below.
I was so excited to get my new roof installed by Master Roofing. Our rep was Ed, on the phone he was so informative & had a quick response. BUT that was short lived, our roof was a one day job. Workers came out did the work….this is where it gets crazy; on the back end of our home for some reason they decided to put another type of roofing than the front without consulting with myself or my husband. At first Ed said the guys ran out of material and decided to put commercial roofing on our home, which looking like a big white box on top of our all brown roof. It was a huge eye sore! When my husband & I disapproved Ed said he and the field manager decided instead of doing the entire roof in residential roofing they wanted to “up grade” us… we let him know that’s not what we asked for give us what we ordered, Ed then said he no longer wants to talk about this and walked away from us. We overheard the manager speaking poorly about us because we were checking on the roofing job, they weren’t expecting my husband to get on the roof and notice the plastic they put on the rood not nailed down properly, left nails in our yard and drive-way.

Eventually they came back to correctly finish the job.

Now if you want a nice roof with poor communication, disrespect and maybe get something you didn’t request…..Call Master Roofing!

This is a well deserved 5 star rating. What a company to do business with, the kind you hope it would be. First off, beautiful roof, but it got that way because of the people, at Masters Roofing. Ed Hill was our consultant, super guy, took all the time in the world to explain every detail. He even came out about 3 times during the installation and sent photos of the progress. I would have never thought they could ever clean up the mess of installing a new roof, I haven't seen one piece of old shingle, and only two nails that came out of a drain spout. They even made sure there were no nails in the driveway, several times running magnets over the area.
All we can say is it was a very easy and stress free experience. They even took care of the inspection and insurance claim.
Great job Masters Roofing. Well deserved 5 star!

Master’s Roofing did a great job on my roof replacement. I got several quotes before deciding to go with Master’s Roofing. Bill was very knowledgeable and took the time to come to my home several times. He explained everything very well, was there for my insurance claim, and got me a great price. The roof looks great, wood was replaced and I got several additional features added with the plan I chose.

We love our new roof and we loved working with Masters Roofing. They are professional, polite and responsive. They were highly skilled at working with our insurance company. They were reliable and prompt and the roof looks fabulous!