Malone Heat & Air

Shane is amazing! I appreciateed him squeezing us in on a Friday evening for our air conditioning that went out the night before. He arrived with a smile and was quick and efficient. I understand not all diagnoses are that easy, but I also know how busy this time of year can be and I am so grateful for people like Shane and companies like Malone's. They have always done right. Excellent communication, excellent service, fair pricing. Thank you so very much!

We’ve used these guys to replace our unit last year. We had a great experience then. We made a service call because our house is running 6 to 8 degrees over what the thermostat is set on. Chad came out and was rude and condescending to myself and my wife. I eventually had to ask him to leave. He didn’t appreciate us asking questions. We just wanted info around if we needed to have the ducts cleaned. He also told us that Malone should have installed a bigger unit. Worst experience considering the amount of money we’ve spent with them and were planning to spend again.
Update: The owner/manager reached out within an hour of leaving this review which I appreciate. He offered to come out himself and sit down and see what needs to be done. This is more of the service experience we had in the past with Malone.

I can't recommend this company enough. They did such a fantastic job on my house replacing the duct work in my crawl space! Not to mention, their quote came in cheaper than a couple of other companies I had initially looked into. It was so easy and pleasant to work with them from the very beginning. Brandon who worked with me on the contract and later coordinated all the work was super friendly and knowledgeable, he patiently explained everything to me in great detail, gave me a couple of different options on the redesign and I learned so much from him in the process. He was very responsive and easy to get in touch with, even when I had questions days after the work was completed. The techs who did the installation were also super professional and knowledgeable, even when an electrical problem came up because my house is quite old, they handled everything with ease, poise and care. I almost couldn't believe that in today's world such professionalism and level of humanity still exists. I highly recommend Malone Heat and Air, would give them 6 stars if I could.