Melton Heating and Air Conditioning

They have actually been to my house twice in the last couple of weeks for my upstairs & downstairs units that quit. Quincy was our tech both times and he was on time, repaired it quickly both times & he was very professional. I will always call Melton Heating and Air and will always refer them.

Had a AC unit that needed some service and didn't know who to call. Called Melton Heating and Air and had great customer service from them.
Kaine was my technician, what a great young man was very very knowledgeable with excellent customer service skills. So thrilled with the help they gave me. Gave this company a 5-star rating only because they don't have a 10 star... Thanks Kaine and Melton Heating and Air.

I have used Melton's for about 19 years now. In 2021, they installed the third unit that I have purchased from them, in two different homes. I believe them to be honest and they are fairly professional. When I originally used them in 2004, they came recommended to me by several of my associates. However, I've seen a major change in the past couple of years. It may be due to the labor shortage. I'm not certain what has caused it. In my first install in 2004, they sent out a salesperson and they measured my home, counted and measured my windows, checked the insulation in my attic, and entered all this data into a software package to determine the proper unit sizing. When that Trane unit failed in 2015, they sent out a salesperson again. This time, I did not need a remeasure. They sized it correctly the previous time. This third time, I was in another home with the original units. When they serviced my units 6 months earlier, I was told the upstairs unit was about to need replacing. The heat exchanger was rusty and would fail soon. That was almost 7 years ago and it is still going strong. They told me my downstairs unit was good. Six months later, they told me the upstairs unit was fine but my downstairs unit was about to fail. Also, they didn't send out a salesperson and they measured/calculated nothing. The repair technician doing the service just called the office and offered me a price for a replacement unit (and they were not selling Trane units at that point). The estimate was not in writing like the previous times and there was a small dispute over replacing the outside switchbox. But, they agreed to replace it in accordance with our verbal agreement. So far, the unit has done well, but now I cannot get them to come out and do the preventative service in the spring or fall. I called in the fall of 2022 and the spring of 2023 and they tell me that they are putting me on the list, but I never heard from them again. I still think they do good work, but not as professional as they used to be. I'm not sure I would use them when my upstairs unit finally fails.