Reviews of local pros in Fairview, Tennessee

Editing 6 weeks later to add: we now had our AC maintenance done by Cody and he was right on time, knowledgeable, and replaced our old mercury thermostat. He's not pushy, but rather offers all the information he can so we can make the best decision for us at the time. We appreciate the service of Cody and Phase 3!

Cody was our technician and was very professional.. he explained everything and wasn't pushy for sales. We have an old unit and the heat had gone out.. he arrived when he said he would and had our heat working within the hour! Because of this and his efficiency, we decided to sign up for a membership for maintenance (that's long overdo!). Thank you Cody and Phase3 for getting us our heat back so quickly!

Phase3 was great to work with and were able to get a technician out to us quickly. Our AC went out prior to the 4th of July holiday. Cody/Kyle &Kyle were all very informative and helpful. Got the job done quickly, provided our warranty info and great advice. Highly recommend these guys. We signed up for their very reasonable annual maintenance plan.

Victoria did a great job of troubleshooting and explaining the issues and proposed repair. Professional, knowledgeable, courteous, personable. And she was exactly on time!!

Absolutely outstanding service from start to finish! They delivered exactly what you’d hope for—great communication, reliable service, and true professionalism.

From the first call, they kept me informed, showed up on time, and took the time to explain everything clearly. The work was completed efficiently and with care. It’s rare to find a team that communicates this well and takes pride in their work.

Highly recommend Phase 3 if you’re looking for HVAC service done right the first time!

Jacob was Very nice, polite, helpful technician. He was on time convead all issues so I could understand. I am a very happy customer 😊

Jacob diagnosed and rectified the issue with our heating unit quickly. Jacob was nice, professional, and explained everything clearly.

Cody is the friendliest and knowledgeable HVAC expert I have ever met. He’s great !!!

Phase 3 tech Victoria goes above and beyond! She listens to her customers, effectively diagnoses issues, and efficiently fixed our HVAC. From calling for an appointment and getting our issue fixed, hands down one of the best HVAC companies we've dealt with.

Phase 3 was a good company before the rebrand. I’ve personally recommended the CEO to many people over the years because they used to be reliable and honest. Unfortunately, that is no longer the case, and I would strongly advise anyone considering them to get a second opinion.

I had them out for a heat pump issue and was quoted $1,300 on top of a $99 service charge and an $89 diagnostic fee. It felt high because it was absurdly high. I called another local company in Fairview and received a quote for the exact same work at $650 total.

To make matters worse, the technician was entitled and unprofessional, and spent more time aggressively pushing a membership than addressing the actual problem. Fairview does not need companies operating like this, and I won’t be using or recommending them again.

They did a great job , very pleased with their service and work they did.
After they fixed my heating unit issue, I sign up their yearly membership.
Great job highly recommend.

Service techs, Cody and his assistant Kyle, showed up on time, were friendly, listened to my in-depth explanation of the situation, wore shoe covers, performed a thorough job, and I was charged a fair and reasonable price.

So what more could one ask for?

Thank you, Phase 3. You are exactly what the average consumer hopes will show up!

Technician was very helpful and meticulous. While he couldn't fix the issue during the visit, he was able to have a acceptable workaround setup until the needed part arrives

My appointment was at 8am and the technician (Kyle) was here right on time. Kyle was friendly and professional and explained to me the service that was going to be conducted. Kyle was thorough with the service, I didn’t feel like he was rushing. After Kyle explained that the HVAC was working all good and there were no issues. My service today was a tune-up and prep for the fall/winter.

Phase3 provided excellent service for our HVAC unit as part of our annual contract with them. They checked everything out and now the unit runs like new. Everything is functioning perfectly. I expect this unit will last a long time with this annual service. I highly recommend this firm for HVAC purchase and service. It’s great when these units run dependable for a long time!

We bought a brand new house. On the second day, We found upstairs unit was not cooling. In fact, it was stuck on heat Overnight up to 98°. The problem wasn’t in the controls. It was a small wire on the outside unit. It wasn’t connected. Jacob troubleshooting the problem, Found the issue and reconnected the wire in record time. The wasn’t here very long, not an hour and we are extremely happy with the service Jacob provided. He is a credit to your company.

Top-notch service! I had an awesome experience with KBS. Adam was thorough, explained everything clearly, and working methodically through my issues this morning. I will be using KBS for my routine servicing from now on.

Update: 2/20/26 - routine servicing by Daniel H. Awesome customer service, explaining everything, and attention to detail. Thanks, KBS!

Very professional, responds quickly, would recommend to anyone needing these services!

Very honest people to do business with!!! Prices are more than fair and reasonable.

Called KBS at 2:45 pm because our HVAC wasn't cooling the house. By 6:00pm we were turning up the thermostat due to it being chilly inside the house. Jacob was wonderful at explaining what was wrong and explaining what he was doing. Brandon is the best and always puts the customer's needs first. Can't recommend KBS enough!

Extremely responsive, transparent pricing, and honest workers. Customer service was excellent. Have used many other companies in Nashville but am now loyal to KBS.

KBS installed a 5 ton split unit for my 1500sq ft shop 4 years ago and has been flawless for me. They've installed a smart thermostat in my home and serviced my gas unit as well over the last 4 years. Highly recommend them to anyone we know and will use on future home build!