HVAC reviews in Kingston Springs, Tennessee

I can't say enough about how wonderful TCS has been to work with through the years. They have saved our hides numerous times, and everyone we've worked with has been kind, knowledgeable, prompt and professional.

Called and they came out within the hour. Got my heat working properly for a reasonable price. I would recommend them and use them again.

Total Comfort systems was able to come the same day and repair my A/C unit. Dwight, the technician, was very professional and diagnosed the problem very quickly. He had the parts to repair my A/C (blower relay) on the truck and topped off my Freon. He was in and out in about an hour. I highly recommend Total Comfort Systems and will use them for my HVAC needs going forward.

We had our AC go out after a power outage. We called Total Comfort, and they sent a tech out pretty promptly. He said it was a bad thermostat, charged us $200, and then left. I replaced the t-stat, and that didn't fix it. He came back, swore that if he replaced the (new t-stat), that would fix it. It worked for 45 minutes and then never again. So we're on thermostat #3, and $500 in the hole. At this point, the brand new stat their tech swore would fix it isn't working, and they won't take it back or refund any of the money.

The tech flat out tells me on the phone he's out of ideas so no use in him coming back. I call another company and work with them to get things actually fixed. But, because I've used Total Comfort in the past and had good experiences, I called them up and asked for whomever is in charge to reach out to me so I could relay my experiences with them. I like to give companies a chance to fix their errors before I put it out in the world.

No one ever called back. To recap, we spent $500 with Total Comfort, plus extra time and money on my own implementing the fixes they claimed would work, and at the end we got nowhere. Then we went on to another company who actually figured out what the issue was, and fixed it. I gave them a chance to chat with me and make it right and no one ever even returned my calls.

Do with that info what you will, but I can tell you we'll never use them again.

After all the cold weather I wanted someone to come out and make sure my heating was working correctly.

I searched FB for recommendations and TCS was mentioned a lot so I thought I would give them a try.

In short: Yes, would recommend. They made the right diagnosis, fixed the problem unit and serviced the other one.

A big PLUS was that I had some concerns about how my billing was handled. I called the office expecting them to tell me to pound sand like so many of these small businesses and instead I talked to Erica who just fixed the problem on the spot! It was awesome and the kind of business I feel good to recommend to others. Big thank you to Erica!

The one star I took off was because they didn't show up and didn't call on the day they were supposed to be here originally. I called them to see what was going on and they rescheduled me for the next day (and were here early which was nice)

Also the technician, who was friendly and did a great job, smelled pretty strongly of cigarette smoke and so my house smelled like cigarette smoke until it cleared out. Not a huge deal, but not 5-star service.

Overall, I'd totally recommend working with TCS.

Price for getting a unit serviced was $80

Price for them to look at a unit and tell you what's wrong (diagnostic) $85.

Price per hour for them to fix any issues they find after making the assessment $120/hr

Total Comfort was recommended by our general contractor, and they were great! Worked us into the schedule, kept me apprised of when the tech would arrive, explained everything and charged a very fair price. Highly recommend.

My disabled Aunt's AC went out, and this business came out to her home at a 11:24 pm. The repair representative came from Cumberland Furnace, Tennessee. He was professional, courteous, and knowledgeable. My Aunt's AC couldn't be fixed that evening, because they didn't have a fan in stock for her particular unit. However, he went to the shop, picked up two window units, installed them while she waited for her central heat and air unit to be fixed. We were very impressed with the service, and would recommend this company to anyone. My home will need a new central heat and air system and I plan to use this company. I know we will receive a fair price, and good service. We were not charged extra for the late repair call.

Heat went out Sunday morning. Call after church and repaired that afternoon. Great job !

Would 100% recommend. Came & helped us out right away. Fixed our problem & didn't rip us off. We'll definitely be keeping them as our heat & air service company. Will recommend to everyone.
Thank you so much Total Comfort Air Systems!!!!
Look forward to a long lasting relationship with ya'll

1-23-25. We recently had a new furnace installed by TCS and are very pleased with the professionalism of the whole team. The guys were very polite, very informative with my questions, very quick with the replacement and cleaned up after themselves. I would highly recommend them. They are coming back late Spring to install our A/C. Pretty sure we don't need A/C with this -30 temps. Thanks Casey and Crew.

Super pleased with the installation of a two ton unit for upstairs. Eric has surrounded himself with true professionals that are knowledgeable, polite, efficient and affordable.

The install was excellent and the crew went above and beyond to protect the home, explain everything and clean up after.

Price is what you pay. Value is what you get. The value for this install exceeded the price.

I called Total Comfort Systems when our unit stopped working. They came out the same day and quickly got everything back up and running. I was very impressed with how professional the technician was and how quickly they responded.