HVAC reviews in Knoxville, Tennessee

This is the worst experience I have ever had with any company in my entire life. The terrible follow up and dishonesty I experienced was on a level I hope I never have to experience again. I waited over a month for these guys to make it out to my house. They said they stay pretty booked up, but based on high reviews and a warranty on all their work I decided it was worth the wait. This company was supposed to come out and assess a leak around my chimney. I was away on a military orders during their visit, my wife was present while they did their inspection and they took a video of the inside of the chimney and looked around on the roof based on what she and they told me. They charged $270 for this service. Prior to the physical inspection occurring I was told by one of their office members to expect between $1,000 and $1,500 for a leak repair as a rough number. The physical inspection came with a repair quote of over $3,000 and involved tearing up shingles, water proof membrane, replacing rotten/wet ply wood with new ply wood, putting down a new water proof membrane, new shingles, and new flashing around the entire chimney.

Upon returning home and feeling concerned with the quote, I had a member of my church who has spent most of his career in roofing come out and evaluate the leak with me. He found it in 5 minutes, and the repair involved none of what was in my quote. The leak was on the car port side of the chimney where no shingles are even present. The repair cost $400 in material and took 2 hours of labor. This cost $650 in total and my leak is gone.

During my two week wait to get the team that actually fixed my problem out to my house, I called the office requesting to speak to someone about serious concerns I had with my quote. I made this call 4 times and never got a single returned phone call. At this point I escalated my concerns and requested to speak with the manager. David, the manager, was out to lunch. I called back after his lunch and explained that I wanted a leak repair quote, and that the quote I got was for a bunch of unnecessary work and didn't even address the area that leaked! I told him I wanted a refund for the $270 consultation. He dodged my refund request by saying they did me a service and said we wants my business and that he would get me an adjusted quote since it seemed there was something off.
He promised he'd call me back that day. Even he failed to keep his word, I never heard back from him.

Several days later I called for him again, but he was out to lunch again when I called. I requested a call from him as soon as he returned. Instead of calling me back, he had the field tech that did my $3,000 quote call me back. I informed the field tech that I wanted a refund and was doing business with someone else at this point. After explaining everything that happened up to this point even the field tech agreed that a wrong consultation was done and that the quote had errors based on everything discussed. He said it sounds like it should just have been a leak assessment. I laughed and said that's exactly what I asked for! He said that sometimes they like to just redo everything to guarantee they cover the issue since they warranty their work and do their best not to have to come back out free of charge to do more work. Do you see the issue here? I have to pay over $3,000 involving tons of unnecessary work so you guys can cover your butts? He assured me he'd get back with me by end of day next day with details about my refund and apologized for what I'd been through. Guess who never called me back? Incredible! I never heard back from him either! Now, this morning, over a week later, I get an email from the field tech saying my quote is still good and that they'd like to do business.

I am absolutely astounded. They tried to take advantage of my family during the holidays and a time where finances are uncertain for most, failed to return all calls I made when I expressed concern, and don't even have the decency to own their mistake and refund my money.

Do not do business with this company.

Our experience with TN Fireplace and Chimney was a great experience. Had some concern about using our wood burning fireplace stove/chimney as weather turned colder (older home) and had them come out to inspect/clean. Did have some damage and replacement was covered by homeowners insurance and they helped with that process. TFC did what they said they would, at the price they said they would do it for, and when they said they would do it. We had a delay on chimney cap/mortar work because of rain but they got us back on the schedule as soon as weather allowed. They responded to messages and calls quickly. The work crews made no mess and were very clean. Have also had them come do a leak repair and waterproof chimney. Will know how that worked next time it rains but they guarantee work, so not worried. Plan to use for annual chimney cleanings in the future.

12/13/22

All of the gentlemen who came to our home to complete the work were excellent! This has been a lengthy process due to some shipping issues (COVID related?) and I’ve been disappointed with communication with I suppose Office/management. The work is impeccable. I would rate a 5 if not for miscommunication and what was supposed to be a 3 day project has been 3 months. Excellent work Mike & Austin! The tile looks amazing!

I really dislike posting negative reviews about a business. However, the way this business has ignored me and my husband for weeks is ridiculous. Each of us has called at least twice a week since our inspection on August 16th. The company did come out and do the inspection. However we were promised when they left that they would send us a report detailing the inspection and whether we could use the fireplace. They have NOT sent us this report and it is now over a month later. They have not responded to our numerous phone calls trying to remedy the situation. Posting this negative review is our last resort. They never answer the phone or return or voicemails. At this point we would not trust this company to do any work on our fireplace.

Mike and Austin redid the mortar and secured the brick in my 80 year old chimney. My yard was not particularly easy for them to set up . But they figured out a way to work safely and did an awesome job. I am very pleased with the finished product. Everyone that I had any contact with by phone or in person treated me very nice. And the cost was very reasonable. I highly recommend them.

We liked TN Fireplace generally and have been pleased with their services. However, I recently called them to get a fix for the interior of my fireplace wall that was cracked (which I am happy to pay for), but I told them that it was one of their inspectors that actually put that crack there. Since they had done the inspection, I didn’t pay any attention to the hairline crack that I noticed after they left. But I used the fireplace twice this year and the crack grew to a gouge. So I called them for a quote to tell them. They blocked my number. I guess they thought I wanted them to pay for it.

The owner himself, Josh Cate did my inspection. Incredibly knowledgeable and professional. His crew that did my repair was as well. They were super nice and even did more work than were contracted. They made me feel completely comfortable with everything that needed to be done. From what they say they come in and fix what others tried to. Highly recommend this most professional business!

I recently had TN Fireplace & Chimney do a complete restoration to make my homes fireplace operable and safe. From the beginning of the process when I requested the estimate to the completion of the job, everyone I worked with was professional, courteous and pleasant to deal with. I put a lot of stock in working with companies that provide clear, easy to understand estimates for work, and I was very impressed with diligence and detail put into the whole process. The individuals who completed the project on my house were very respectful and professional, and the front office was prompt with their communication. I highly recommend this company, and would not hesitate to refer them to anyone looking for work that needs to be done on their chimney or fireplace.

I planned ahead and set an appointment to have my fireplace checked out at the end of July. They seemed very nice and knowledgeable.
THEN two days prior to my appointment they canceled with no reschedule time. They couldn't reschedule due to their calendars.
Unprofessional in the process. I guess I'm happy they did as this is not the type of people I want to relay on for my safety if they can't even get scheduling right.

I am very disappointed. I paid $399 for an estimate. I called several times and was told lies or my calls were not returned. I was never offered an apology. I finally got a partial estimate for one of my chimneys and no estimate for my fireplace and other chimney. Also, I received no pictures. I advise you to avoid this company.

We moved into our home in June and didn’t find out until November that our gas fireplace did not work. Josh and Tyler came to do a cleaning and review the components and let us know that we did not have a safely functioning fireplace. They ordered a new remote start kit, logs and grate and were back a month later to do the install. They arrived early both times and they communicated very clearly with us throughout the process. Fireplace work is not cheap, but we were reassured by this crew that they work they had done fixed our problem and now we (and the dog) can enjoy the winter fire at anytime with a click of a button. We are very satisfied with the work that was done for us. We’ve already recommended their service to family members and we look forward to having them clean and service our gas logs for years to come.

I had the fireplace serviced in October. I was out of the house, but my girlfriend was here. She spoke with the technician and got just a vague idea of what the issue was. Tech told her he would email the report/findings. After a couple of weeks had gone by and I hadn't heard from them, I gave them a call. The woman who answers says they don't do reports. They don't email findings or anything of the sort. I explained that the technician had explained he would, and I gave her his name. She'll talk to the tech and let him know that we still need a report.
I never got a report or found out what they said the issue was. Now, it's just a full voice mail, nobody answers or returns calls. You can't go to the business. It's gated with signs for no public access. Had a different company over this week. Apparently, this place didn't even clean my chimney like they were supposed to while doing the inspection/service.

They were one of the best companies for communicating before they came. Very responsive. The technicians were honest and patient. Although we ended up spending more than we planned due to our fireplace being in bad shape, I trusted them to make it right. The final product was great and we’re happy to recommend them for anyone needing work.

A great experience from beginning to end. Heather in the office was great to work with from scheduling our estimate to install. The turnaround time for a custom chimney cap was fast and time expectations were set from the beginning, so no disappointing reschedules! Price was very fair compared to other companies we contacted and the work/ experience set them apart from the rest. I would highly recommend.

Crew was very courteous. On time. Worked diligently. Very informative. Took extra care for my new floors during stove install. Very good communication with everyone involved from the initial call ,inspection, office personnel the ladies in the office. Everyone was great. Crew did excellent clean up job. No complaints. Can't wait to try out our new stove this fall and winter ! So far very impressed. Will review again later this year when I begin using my stove . Thankful to now have a source of backup heat. Very important in the day we are living !

TN Fireplace and Chimney came highly recommended to us. Contacted company and they sent out a sales rep. There was an initial cost and they came out and did an inspection of our chimney and cleaned it. Was impressed so I scheduled a repair of our chimney siding and chase cover. Company required half the money up front to commit to the job and buy materials.

Their sales rep said the company would paint the siding after the siding replacement and had optional powder coated chase cover versus a painted chase cover. He also said they would contact us to work out the necessary materials and what shingles we use for our roof, etc.

When contacting the company later to schedule the job and put the money down, found out they do not paint (customers are required to handle this themselves) and they do not do any optional powder coating of their chase covers as I was told by their sales rep. We had to schedule the job two months in advance due to them being committed to other jobs. They also never contacted us to work out what materials was required for the job and matched our roof.

The day of the job, two people showed up without any materials at all. Then they went to Home Depot to buy the wrong materials and told us the shingles we use are no longer available. Yes they are. They're still for sale at Home Depot. They'd have known what to buy if they had contacted us to find out what we used on our roof. We have all the information. After buying the wrong materials, their office contacted us, made false accusations against us, claimed performing the repair would void our roof warranty, pulled out of the job completely and refunded the money to me. Most roofs have an existing warranty. How are they in business if they can't work with chimneys on roofs with warranties?

Very disappointed. No communication, unprofessional, unprepared, and they will make stuff up when they don't want to do the work after stringing you along. And seems they also will not work on anything on the roof if the roof has a warranty. Train your office staff better and treat your customers better. Waste of two months that we could have hired another company that was actually interested in making money and doing the work. Will be avoiding this company in the future.

Edit:
In response to what you have put below, you are incorrect. Your crew of two people and no foreman arrived not knowing what shingles they were supposed to have bought and bought the wrong ones. Your company never worked with us on what materials to buy prior to the job date (we were told you would). We didn't hear from your company in the whole two months we were waiting. Additionally, our roof is one year old. We had a full roof replacement last year and the shingles are still available to purchase at Home Depot. We told you this while arranging the job. Again, your company did not follow through prior to the job and arrived unprepared, then backed out of the job completely the day the work was to be completed after we waited two months for you to come out.

Thought they were a reputable company. But after installation and cashing the check I had some questions and concerns. They will not return my calls. I have left more than 12 calls either VM or speaking with a receptionist they do return the call. I do not recommend using this service.

Our experience with TN Fireplace and Chimney was less than stellar. We booked a reservation with them because they advertise “free estimates” all over their website and we wanted to get some estimates for a chimney inspection and potentially chimney cleanings. We booked the appointment, got a confirmation email, and then when they never showed up, called to see what had happened. Somehow they had lost our appointment and weren’t able to come out that day. When the company came out a week later, we were told that we were getting a chimney inspection that cost $400. He also told us that we would get a free estimate for the work we needed or wanted to do on our chimneys so that we could use them come winter and a video of our chimneys so that we could see what was going on. At the time, we weren’t impressed with the low behavior to rope us into paying for their visit but we decided an inspection would be good to have anyway and then we could decide on what to do once we got the videos and estimates. After the inspection we called several times to receive our free estimate for the work they wanted to do and to receive the videos they promised. Instead, we’re out $400 and not closer to getting our chimneys ready to go for winter. Disappointed with the service we received.

I was very pleased with the service provided by TN Fireplace and Chimney. After scheduling my appointment by phone, I received an email confirmation. I also received an email confirmation the day before, along with a phone call. Then the service technician called 30 minutes ahead to let me know he was en route. Upon arrival, he explained the process and how long it would take. Allan and Daniel were very professional, prompt, and thorough. They took great care to be clean and to explain everything. I received the inspection report within minutes of their departure. I would definitely recommend them and will use them again.

Had a unit installed by them 3 years ago that had a lifetime warranty. the service and install was great back then, but I have been trying to get a hold of them since June to schedule an inspection. The inspection is required every year for the warranty to stand on my unit. They used to call each year to schedule the inspection, and this year I had to reach out to them (mind you, this isn't a free inspection. I pay over $250 each year for it). Since June I have called and left countless voicemails, none of which have been returned. I was able to get a hold of a person 1 time back in June, but was told that they were booked up and I would need to call back in a couple weeks. Since then I have not been able to speak to anyone at the company directly. Seems like the company has changed since last time I did business with them. Not sure if they are even still in business since I can't get a hold of anyone whatsoever. If they are still operating and you are able to somehow get in touch with them to schedule any kind of job, I would not recommend doing business with them at this point. It looks like my warranty is going to void on the fireplace unit that I purchased from them for several thousands of dollars all due to the fact that I have been unable to get in touch with anyone regarding the required annual inspection. I never write bad reviews because things usually get resolved and work themselves out, but at this point I feel it is necessary to inform anyone that may be considering spending their hard earned money with a company that obviously doesn't care about its customers anymore.

We had a fireplace inspection stating we needed a new liner but TN Chimney wanted to do their more complete inspection before quoting us for the repairs needed. That was 3 weeks ago and we have been calling repeatedly ever since to get a quote for the SOW, which the technician said we should have in 2 days. We are trying to give them business and they are continuing to put us off, it's bizarre.