Appliance Repair reviews in La Vergne, Tennessee

I would highly recommend this business! They are professional and knowledgeable. I appreciate the hard work Jerry, David, and Richard did installing my new AC unit. 🤗😊

AC went out on a Sunday and Dillon diagnosed it the same day and it was repaired the next day. I highly recommend this company for all of your HVAC needs.

The owner of this local appliance store is honest and truthful. He has no problem telling you about the differences between appliances. Good or bad. I like that! I Highly reccomend this store. Will continue to buy appliances here!

Just had our second experience with Mid South, and will never call anyone else. From the lady who answered the phone to the wonderful technician Sonny, everyone demonstrated a desire to help, get it right the first time, and put the customer first. Hard to find companies with this mentality sometimes, but Mid South is a gem.

I paid $190 . To break it down $129 for diagnostic and $60 for labor. For nothing. Just to tell me the motor is blown on my Kenmore washing machine. I guess if you live in Brentwood be wary. Lots of chances of jacking up the price.

Had a small problem in the middle of a family emergency. Franky came and saved the day. He fixed the problem. Super Fast, efficient, explained the problem, and had the fridge back to normal. Thank you Franky!

I called today to get a dishwasher and microwave installed and they were here and done within hours! Really appreciated their help and how quickly they were able to be done. Will absolutely use them again if needing any of their services.

Customer's time is not accommodated. Two days prior to timeframe, they are unwilling to give you a time window other than all day.
People have jobs just as you do and their time should be considered just as much as yours is!

Heather was so kind and super helpful when I had a thermoster break on my dryer. She helped me figure out the exact replacement part. Super knowledgeable and highly recommend this place if you need repair parts!!

Our washing machine was having a party in our washroom dancing all over the place. We called Mid South Appliance. Our technician, Lee, showed up on time. He was able to diagnose and fix the issue in a few minuets. Lee is a professional who knows a lot, he explained why our washer was doing the boogie and how to prevent it from happing again. Thanks Lee you saved our week.

Had warranty repair work done on a Whirlpool dryer. Technician was very courteous and professional. Fixed the dryer within 30 minutes. Great service.

First review ever but it’s well deserved. Frankie repaired our washing machine and also helped me carry our temporary replacement washer downstairs into the garage so that my pregnant wife wouldn’t have to help me carry it. Top notch service.

Just had my refrigerator worked on yesterday as my freezer was making a loud noise for the past few weeks. Was able to get an appointment within two days of calling and had the technician, Sonny show up during the time slot he had quoted. The best part was how efficient and knowledgable he was. He walked me through my options and helped me understand the issue. I will happily call Mid South Appliance in the future and specifically request Sonny!

Heather coordinates the services to meet your needs and is always responsive. And, if Mid South can't assist she'll help you with great referrals.
Ryan called before he came to the house, was on time, professional and fixed the problem without trouble.
Mid South has a great team and I purchased my most recent appliances only after I knew they could service the particular units!

We always love Franky!! The company in general is run so well with great communication on all fronts. We couldn’t ask for anyone better!!!

Do NOT use this company -- This company charged me $70+ to diagnose the wrong issue. Then I paid $40 in labor for them to come fix it. They "tested" it (but it didn't work as soon as they left, and they acted like I was potentially lying that it wasn't working when I called back, not believing me that the dishwasher didn't work still.) Then I waited for them to come again, + waited another week + for the correct part to come in. They wanted to charge me another $60 in labor, even though they had said the labor was guaranteed. There was no attempt to apologize for the mistake or any understanding for the frustration of the extra wait time it had caused.

The entire time I was on the phone with the manager (who didn't identify himself as the manager), he began the call with his voice raised and irritated instead of being apologetic for the mistake or for my bad experience thus far. -- Complete lack of customer service and professionalism and defensiveness instead of empathy and understanding.

Instead of coming out to make it right a second time, after yelling at me on the phone, he shouted that he would refund my money (even though I didn't ask for a refund)

And literally yelled at me over the phone to "go find someone else."

Again, mind you I didn't have my voice raised, but just wanted them to correct the mistake and the time that had been lost in the waiting over the mistake. When I called back and asked to speak to a manager, I was shocked to learn that the man who had been yelling at me was the manager. I have never had this bad of experience with a service company in my life.

I cannot recommend Mid South Appliance more! From setting up the appointment, arrival time, etc they were always prompt and professional. I had an issue with both my washer and dryer and they had both fixed and working again in no time. HIGH RECOMMEND!

Lee did an amazing job. Nice, hard worker and conscientious. Could not give a better review. Good price. Ask for Lee!

Got a board fixed on my washer 2 years ago and it’s back not working again. Brand new washer and dryer. I called them to come check it out and the fee was $146.00 just to do a basic diagnostic. I was told that I would get a quote the next day and never heard back from him. They literally dodged talking to me after getting paid the service fee. U feel ripped off.

Franky is so knowledgeable and time effective. They have been a lot of help in trying to get my appliance fixed! Highly recommend

Our dryer stopped working, so we submitted a ticket for a repair. Midsouth was there within 2 days and had it fixed immediately. They needed to come back to adjust it and were prompt to return and their communication was excellent. I highly recommend them.