Appliance Repair reviews in Lakeland, Tennessee

This is the company you need to call for appliance repairs. Willie was honest, professional, and repairs were completed properly and in a timely manner.

Representative Mr Howard was on time, explained everything, answered every question. Very professional. Very pleasant young man. We appreciate his knowledge of situation, calling to let us know he was on way. Asset to ur company for sure.

Willie was awesome! Very helpful and knowledgeable, he’s been doing this since he was 6.

We will definitely be using them again.

We had a thunderstorm a while back and some lightning fried my microwave. It had severss issues and the technician researched and tried what was needed until it was good to go. I would request this personable young man again. He cleaned up any mess, protected my stove and counter top and even wore shoe covers. Thanks Denmark.

Our refrigerator broke down around July 18th, with a bad compressor.
I contacted Denmark Appliance Repair on Monday, July 20th, and scheduled an appointment for Wednesday, July 22nd. I sent a picture of the plaque with the refrigerator model, a picture of the compressor itself.
On the 22nd their tech confirmed we had a bad compressor. Estimate was over $800 for parts and labor, and a wait of 4 or 5 days for the parts. I told him that I would discuss with my wife, and would let them know later.
We decided to go ahead, so I called their office, and told the lady who answered who I was, and that we had decided to go ahead and get our refrigerator repaired. I verified my name, address and number
We didn’t hear back from DAR for the rest of the week, so I contacted them in the morning on Monday, July 27th I left a voice mail and the same tech called me back. He wasn't aware that we wanted to go ahead with the repairs. I was upset because I clearly confirmed with on my call on the 22nd. He asked for for 50% of the estimate upfront.
He sent an invoice for the 50% upfront and I paid almost immediately.
On the afternoon of Thursday, July 30th, I the tech by text message to get an update. He replied that he would get the parts later that day, and he would give me an update the next morning. I also asked him to schedule his visit as soon as possible.
I called him aroud 2pm on Friday, July 31st, left a voice message. He indicated he wasn’t able to get me on the phone so he texted me to let me know that the earliest appointment available was on the morning of the next Friday, August 7th. Again, this was upsetting because by then we had been without a fridge for close to two full weeks, and we would have to wait one more week. I also asked him why didn’t they reserved/scheduled an earlier appointment the same day I had made the payment. He replied that it was a “tedious” repair and it was the only day they had open. With no other option, we got scheduled for the next Friday, at any time from 8am until noon.
That day finally came, and he arrived around 9:30am. I was at work, but my wife told me, and she also said that he had overheard him talking to himself about how “the new compressor isn’t going to work”. He went back to his vehicle, and came back in and told my wife that the part wasn’t the right one. My wife asked him to call me, and he explained me that the part they had sent them wasn’t the right part. (I wonder why, if from day one I sent a clear picture of the compressor where the brand name and part number were visible, he didn’t verify if the part they sent him was correct or not.
Finally he offered to reimburse our money, including $20 extra taken from the service visit charge. He wrote a check and left. The last thing he said on the phone was that they never had been asked to repair a fridge as old as ours.
So, I cannot recommend DAR based on the quality of their work, because there wasn’t any work performed at all. But I suggest any future customers to make sure that, before they accept their estimate, you should ask them when will they be completing the repairs. We lost almost three weeks waiting on DAR. Three weeks without a fridge. It wasn’t their fault that it broke, of course, but if they had provided an estimate on how long it would have taken, we would have bought a new unit (Which at the end is what we did).

The best appliance technician in Memphis. The text communication for the ETA is phenomenal!
Willie is a professional. I couldn’t be happier.

Came for a leaking washer machine. Took five minutes and charged me 250$ for repair. It is still leaking. Took a week for them to call me back- after multiple attempts to contact their office. when he showed up the “next problem” was a couple dollars for the part- which they said they would cover. But they need to order it- a week and a half later it’s still leaking and am I still waiting... finally I called and got the excuse they had a problem and had to reorder from the distributor... no time frame yet. So three weeks working with this company to fix a valve leak and hose repair..??...

The repair man Willie was exceptionally good and helpful. The company responded very quickly to my phone call. Highly recommend this company for your appliance repair.

Willie, owner/operator, was professional and courteous. He quickly diagnosed the issue! Thankful to have my washer back in use!!

They were very professional. Had to order part. He explained to me the timeline. I did not hear from them so I text and got a reply right away. He was very professional very friendly and did the job! He did not take his time he got right to work. And answered all my questions!
Highly recommend!

Came on time for a simple re install of fisher washer door
Said no and left
I took the afternoon off from work for this

Willie came out after my refrigerator stopped cooling. It was after the major ice storm we had, and Willie suggested I contact my homeowner's insurance as the prol9nged power outage and related surges had caused it to fail. He left me a receipt with a write-up of the cause of the failure. He also had good advice about what refrigerator brands to purchase. I was able to get my insurance to pay for the replacement as he suggested and was able to get the new refrigerator the same day. Thank you!

I AM A DISABLE PERSON ON A MONTHLY INCOME MY SON GAVE ME THE MONEY TO FIX A DRYER FOR ME I WAITED AND WAITED DRYER STILL NOT FIXED THEN WHEN I CALLED ABOUT THE REPAIR I GOT THE RUN AROUND ABOUT THE PART HAD'NT CAME NOW THEY TALKING WE GOING TO ORDER IT FROM ANOTHER COMPANY NOT MY FAULT WE ARE NOT LIVING IN A TIME OF THE COWBOYS TO DELIVER 2 WEEKS HAS PAST NOW THEY SAY I CANCELED THE REPAIR THEY FAILED THEIR END OF THE AGREEMENT BY TAKING 2 WEEKS TO INSTALL A HEATING ELEMENT NOW I A AMPUTEE HAVE PAY SOMEONE TO COME TAKE MY CLOTHES TO THE LAUNDRY MAT NOT FAIR NOT HONEST NOT A CHRISTIAN A DISHONEST FAUSE REPRESENTATIVE OF A COMPANY THAT NEED TO SANCTION FOR TAKE ELDERLY DISABLE PERSON

Did a awesome job !!! Thank you so much Denmark we will definitely call yall again if needed. And Willie was a great and friendly and awesome tech. Much thanks to him

Willie was excellent and professional. He fixed my washer machine in 10 minutes. I have never recieved service so fast concerning my appliances. I would recommend him to my friends and family.

Mr Denmark arrived on time. And was very professional. He corrected our Problem quickly. His price was way cheaper than the franchise company that had come out six months before and supposedly fixed our problem but didn’t. Will definitely call again if I need them ⭐️⭐️⭐️⭐️⭐️ 5 stars

I have used Denmark Appliance repair several times and have been more than satisfied with each experience. Owner/operator Willie Howard has always arrived at the scheduled time, quickly diagnosed our problem(s), and completed the repair in an efficient manner. Denmark has always priced their services below other appliance repair companies we have previously used.

Another quality that I've appreciated about Denmark is that the fact that their employees wear uniforms, and use shoe covers when entering our home. Their professionalism has been such that we have entrusted them to enter our home and complete repairs when we have been absent. I highly recommend their services!

Willie Howard with Denmark was the technician sent out by my warranty company. His level of professionalism and courtesy exceeded any other appliance repair technician dispatched by the company...and I have had a few claims as I own rental properties also and have warranties on them also.
Willie presented himself in uniform (not typical for appliance repair techs dispatched through home warranty companies) and put on shoe coverings before entering my home. I am impressed with this company!!!

We are so happy to have found Willie and Denmark Appliance. He is exceptional - knowledgeable, honest, hard working Ameican.

The repair tech could not have been more knowledgeable, professional and courteous. He called to let me know what time he would arrive, diagnosed the problem quickly and explained to me what was required for the necessary repair. He called to inform me the part had been ordered, and again when the part came in and we scheduled the repair. He arrived when he said he would, completed the repair in a timely manner and cleaned up after himself.

I HIGHLY recommend this company. A 100% positive experience.

Our refrigerator ice maker stopped working. Willie was great! Price was reasonable and a quick turnaround time once the parts arrived.