Contractor reviews in Maryville, Tennessee

I hired Top Tier Solution in December via Facebook. Jeremiah was a great sale man, however, my deck had multiple problems from being rushed through that were pointed out to him. He sent Dakota to fix what they could, but as it is getting warm, wood is splitting and pooling water on the rails. They left the other side of the steps unusable due to being built too high. Before these issues arise I wanted to give him grace and requested a quote for a fence just before they left, but never heard from him. After the holidays I reach out to Jeremiah to follow up on the quote and he offered to provide it by the end of the week. Jeremiah never reached out. I have moved on to a different reliable fence contractor, but wanted to give an objective review on the service I received from Top Tier Solutions. I have a warranty, but would not trust for them to come back and improve the quality of my deck. I will look for a reputable deck contractor to resolve the recent issues.

In reply to the owner: I obviously gave you the benefit of the doubt before seeing the aftermath of the rushed job. So changing my mind is understandable. The last conversation we had via facebook was it will be sent in a week. You cannot deny you did not reach out to me about the quote being sent only that it will be. You were not even on site during the job, Dakota was. You came to collect the deposit and left after the first day. You did not supervise the job. The 1 star is for the condescending and passive aggressive reply. Pictures have been added for context.

Reply to owner of my reply:

So because I didn't tell you in a timely manner it negates my concerns as valid? You built my deck in December, of course I was not using it until it got warm, so the timeline matches with the weather. You publicly agreed with the lack of quality in the work but provide every excuse as to why you haven't fixed it. I'll be glad to show more pictures that would have him coming back since the warranty is still valid. Your reply to my initial reciew was questioning my ability to call out the shortcuts made. Trust I'm wasn't talking about basic cupping and shrinkage. The other guy measured in estimates and the crew left so many gaps and screws exposed where the boards are not touching. This is allowing the screws to strip once the wood expands. You are telling me you put trust in someone who has shown to not do their job right multiple times but will continue to send them instead of making it right yourself. I can gladly clarify any confusion in my initial review since my explanation of the shotty work is a bit too complex for others. Trust the warranty is still in effect which I have to use since I paid $16,000 for the deck to be built. I will be reaching out to get things fixed as expected, I've just been busy with more important things. At the end of the day, I paid with the expectation of some integrity behind the work and the negative review is making it a tit for tat to rectify a business transaction gone wrong.

Very professional and great communication.

Best place I know to get a concrete pad!!!

Easy to work with, polite and courteous, excellent work, very hard workers, efficient company to work with.

Incredible crew, very efficient and communication open and honest would highly recommend

Excellent service! I am am very pleased with my project and the service was provided on time which was most appreciated. I recommend using this company!

Excellent attitude and professionalism from the team at Top Tier Construction Solutions. Highly recommended if you’re in the market for a quality pad.

Great price, good quality, polite and took care to not tear up our lawn as much as they could. So happy I found them! And did I mention, Great price?

If you are looking for a company that does what it says, then Top Tier is the company for you. Great associates to work with. Dependable and always on time. Thanks Jeremiah and team!

Great professional job. Highly recommend, and would use again.

They gave us a quote, but after finishing refunded us for the extra material they didn’t need.

Hardest working crew I've seen in a long time! Jeremiah and his crew did a fine job with our stamped patio and wall! Looks just like stone but it's concrete!

I had a small project (360 sq ft driveway addition). I had a lot of difficulty finding a contractor to even come out to give me an estimate. I called Top Tier and they came out that day, gave me an estimate, and we scheduled about a month out. They were on site on time and started work finishing the majority of the prep work before being rained out. The next week they framed and finished the job. Looks better than the existing driveway. I would recommend these guys to anyone. Very professional and personable at the same time.

Jeremiah and his crew went above and beyond our expectations. They delivered on customer service and end results

Jeremiah is most unusual in the construction trade. He responds quickly, keeps his word, does great work, and he’s very kind and pleasant mannered to be around! I’d recommend him without reservation!

I had a large job with about 160 yards of dirt to move in. My team compacted, formed and poured concrete for my 32x25 Sq ft building. In the end I was absolutely happy with their work. I would recommend Top Tier.

I am disabled, so Jeremiah came out three different times to layout exactly what I wanted with flags and show me where the concrete was going to be poured. I can’t tell you how much I appreciated this and his willingness to work with me to get everything perfect. I am now able to get out of the house by myself Which has been wonderful. The level of detail that was put in and how well it turned out Is astonishing. I had a fairly large concrete pad and sidewalk poured but not too big. Jeremiah knew how important it was to me so he got it finished in one day which I really appreciate. The entire crew that was here helping was very nice and very helpful to answer any questions I had.

Jeremiah and Darren are exactly what you're looking for if you want quality work, performed quickly and to your specifications. They were excellent communicators, came when promised, and leveled our site for us as we wanted. They were careful about taking care of our property and left no mess afterwards. I would easily recommend them for site prep work!

Jeremiah was such a pleasure to work with. He is very professional, on time and great with communication. I had him remove my basement garage door and put in French doors and a doggy door too. I am Very happy with his services and looking forward to starting my next project with him. So there will be an update to this review sooner than later.

Jeremiah and his team were absolutely incredible to work with. They offered fair pricing and impeccable work. They stuck to their schedule and were very accommodating to some material sourcing hiccups on my end. Their concrete finish work is beautiful. I have already hired them for a second project and will recommend them to everyone I know.

Great company to help you with your vision. Very responsive, reliable and respectful. Built 3 decks, pavilion and driveway. I am very pleased with the quality and final outcome. Would highly recommend.

The team at Top Tier construction did a phenomenal job on our driveway extension! Quick turn around time. Quality work. Extremely professional and friendly employees. Straight to the point which was something I appreciated.

We will be using these guys for future projects. Well done!