Pest Control reviews in Memphis, Tennessee

I was told a service would be done and never received it. A salesman came to my home and I explained my issue with the pest. He offered us a plan that he promised would take care of our problem. We paid $1250 for them to come patch up some holes. They accepted our payment and we didnt see what we paid for until a few days later. We had 5 different people come to our house and each person told us something tottallt diffrent than the last. We were told we had pest control and then told that we didnt. We were told they would come and spray but never recieved the service. The issue is that if a person calls you for pest control or removal then that's what needs to be done. As a customer I have no idea what your plan include or dont include. You should tell them this once they explained what problems they are having. Terminix is rip off and are not a fair or good business to deal with. I will never use them again for any type of pest control. They have even erased our other reviews that were left on this site.

Our technician Darrell has always been on time and awesome with customer service and listening to our concerns. When ever there's an issue, he calls to let me know and same goes the other way around. We are very satisfied customers with Darrell's service.

Tried to get them to do my pest and termite service. After sitting at home all day waiting for them, two separate days, it's been impossible to get my money back. They never showed up for either appointment! Multiple phone calls later and they always just tell me someone else will have to call me back to resolve the issue. Today, over two weeks after I first brought the issue to their attention, they STILL told me someone else will have to call me back AND that I will probably have to pay a cancellation fee... for a service that they never showed up to perform... on a "contract" I've never signed. Each and every customer service rep I've spoken with has been incredibly rude, and clearly hates their job. I've wasted two weekdays at home waiting on them and hours on the phone, mostly on hold, trying to get this resolved. HORRIBLE experience all around. TERMINIX WAS THE WORST DECISION I'VE MADE.

The worst company you could deal with. I used them to exterminate ants from my house and the situation became terrible and they do not want to refund the money I paid don’t deal with them

Being in a new build, I was very concerned to find insects on my stove top. I couldn’t identify what they were, but I called for service right away. Even though he had a very busy day booked, Jose, our technician was able to come out in the afternoon. He immediately recognized what we were dealing with and he assured us it could be easily addressed. He answered all of our concerns and made sure we understood that he would certainly come out again if the treatment he did needed to be repeated. He obviously knew what he was doing as we did not need to call again. We are very confident in our TERMINIX service and our technicians. Thanks for doing such a great job👍

I have used Terminix on several projects around my home. From pest control, crawl space insulation, building support, attic insulation, and termite protection. I never had an issue until recent attic insulation turned into caos. February 28 2019, after completing the insulation, my driveway was left with debris and a large bag of debris. The workers asked due to their truck being full, could they return the next day and complete the cleanup process. I said yes, it must be cleaned up tomorrow. As of this review 14 April 2019, the crew has never returned to clean up this mess! I have call Terminix at least 8 times requesting the cleanup and a call from a manager. After receiving several promises it would be resolved, I have not spoken to anyone. My pest control technician took pictures and called his supervisor about the issue yet, the issue still has not been resolved. Terminix was quick to take my payment for the work done but, has failed miserably in completing the work and customer service! Moving forward, I will not recommend them for anything. Thanks Terminix for a job not well done.

So far Terminix has done a great job. But I have only experienced one visit. The call center however messed up and didn't schedule my appointment for the service guy to come out. I was very specific and they did the exact opposite. But once it was straightened out the service was good the only time they have come out so far. I will rate it later when I feel I have a had a chance to try them out. Thanks

I have had the same Terminix guy since I was a child. He knows my family and is great with dogs. We always receive a call from the technician the day before he comes out to confirm his arrival time, and always accommodates our schedules and specific needs. He's very knowlegeable about whatever we are facing. My only complaint is that there have been several price increases in the past couple years.

I used to be a customer several years ago with Terminix and they were great. Tried to set up service again on Tues, 4/26. Talked to 4 different agents - not one of them set me up correctly. Had an appt for pest control for Thurs, 4/28 between 3-5pm. Took a half day off work for this. Called two different times on Thursday. The guy never came, never called. Waiting on a supervisor to call me back which I'm willing to bet he won't. The last agent I spoke with told me there were no notes in the system on the quotes I was given nor was there even pest control service set up like I was told specifically it was by the 4th agent Tuesday night. After dealing with 6 agents and none of them knew what they were doing, I told the last one to cancel everything. I'm not going to give business to a company who has 6 different agents telling me 6 different things. The lady didn't even care when I told her to cancel everything. What a waste of a lost half day at work.

Like others who have reviewed Terminix. My experience has been horrible since the day they started my service & I absolutely REGRET contacting them. First, I have spent $9600 with this company only to be lied to, I feel like I’ve been cheated, and taken advantage of. They came out to clean and insulate my attic and was supposed to set traps out in the attic, & come back a week later to check the traps. After my follow up I learned that the traps were never put in place & the follow up tech who came out never knocked on my door to speak directly with me, he just went into my garage, into the attic and left. I then had to call him to see why he had just left without giving me any update and that’s when he informed me that there were no traps & that he’d need to put in a work order to have them placed in the attic. Needless to say, that work order never got placed, so I was forced to call and make the appointment for that. When it came time for the tech to show, I received a text stating that he wouldn’t make it and that he’d have me rescheduled for the following weekend. -Understood, things happen. The following weekend came and I called back to confirm my appointment and ended up on the phone with a RUDE male agent who wouldn’t know how to empathize with a customer if he actually tried to. After reporting him and asking that a manager call me back (on multiple occasions) I did get rescheduled, but I am still waiting on the call from a manager to address their rude customer service agent. Because of this interaction with this particular agent and the fact that I have had to jump through hoops to get not even half way decent service; I have cancelled all of the other services with terminix and absolutely won’t return as a customer or recommend them!

I can’t believe I’m actually back writing about these people. They already messed up my AC now I’m finding out that they didn’t effectively complete my service. Terminix I have paid OVER $6,000 for insulation repair with them because they claimed that this was the only resolution for the rodents. This repair was 4 months ago. It is now September and I still hear rodents in my attic. Not to mention, I did call for someone to come out to see what’s the problem, someone comes out then proceeds to tell me he set out 3 traps in my attic and that there isn’t any entrances that they could get in and he doesn’t know how they got in and pest control would have to come out.. ummmmmm. Why didn’t they come out from the start. They sold me a dream. I feel bamboozled. This is unacceptable and a waste of money. I should have read the reviews but I didn’t so I’ll blame me for this one.

Really poor service. I continued the contract from previous homeowners. I paid the bill, transferred it to my name. I even have receipts and signed paperwork on site with the rep. I went to renew it again this year, and emailed them but never heard back. I finally called them and they said that it had been cancelled after one quarterly payment. They never contacted me to tell me it had been canceled. Now they are wanting me to pay a whole new bill for restarting a brand new contract. Manager refused to even call me and talk to me about the situation. Plus, the quarterly prices are what other local companies charge in a year. I just regret that I have to pay for brand new service with a local company, which is a huge cost.

UPDATE: What do you know, Terminex responded asking me to email the same useless email address I was told to contact the first time, where I was told it was a social media email. I am contacting my Attorney General! Do not do business with Terminex! THEIR PRODUCTS DO NOT WORK & THEIR TECHNICIANS ARE USELESS!!

Horrible company!! Do not hire. Terminix has been coming to my house for 7 months now & I STILL have ROACHES. THE PRODUCTS THEY USE SUCK, THEIR TECHNICIANS SUCK & ARENT KNOWLEDGEABLE AT ALL!!! Corporate CANT BE REACHED BC THERE IS NO PHONE NUMBER FOR CORPORATE. I spoke to Marquita this morning & once again my local office was emailed. Marquita said if my local office doesn't reach out to me, she will contact me, basically to tell me a technician will come out again to do the same lousy job with the same USELESS CHEMICALS. This is what I was told the last time I contacted Terminix & NO ONE EVER CONTACTED ME!!! I left a previous review & Terminix commented asking me to email them. When I did this, my email was responded to stating it was a social media email, yet I emailed the same email that was listed in the comment to my review. This company DOES NOT CARE & NO ONE IN CHARGE CAN BE REACHED, INCLUDING THE CEO BRETT PONTON. DONT WASTE YOUR MONEY ON TERMINIX!!!!

AUGUST 2023 UPDATE: I tried the CHAT feature on Terminix one more time to resolve my issue. COLLEEN DWOREK, Customer Service Rep finally took the time and called me and she fixed my problem that has been going on for more than 6 months! Finally, someone who cares about me. It wasn't difficult for her and she has been with the company since 2001. THANK YOU, COLLEEN! YOU GET 5 STARS! Give her a raise!! I also thank Dennis Corley for all of his help during this past six months. I am upping my star rating only because of Colleen!

JUNE 2023 - I love my technician! Have been a Terminix customer for almost 19 years. All was well until I “bundled” my termite service with pest control. For some reason they had to give me a new account number. That was November 2022. Since February 2023 I’ve been trying to get my old and new accounts merged to no avail!! I’ve chatted with and spoken to customer service twice. Each time I was assured they would be combined. I’ve spoken to the Pensacola (FL) manager Joe Mendez and he was of no help whatsoever. I have email from Terminix telling me the accounts should be merged within 48 hours and now it’s June 2023 and I still have no access to my current account and my old account “died” last November. THIS IS RIDICULOUS. Love my service technician and he’s talked to his boss and the manager. He’s done more than he should have to do. I will more than likely CANCEL MY SERVICE completely since I can’t get this resolved and no one cares. I’m a retired disabled US Navy woman veteran and I’m not a happy camper! Pest control is excellent; customer service is the worst!

We started to notice signs of mice/rats in our home. It was so upsetting and felt like my home was being destroyed by these pests. I knew I had to do something because everything I tried failed. I called Terminix they came right over, looked at everything and quoted us a reasonable price. They then proceeded to close all entries outside and inside my home. They placed traps in all the right places. They were very good and knew I had pets. It took 1 month and now we are pest free. They come out every 3 months to check everything. I will continue to keep their service because with their help I have my home back. Rats/mice do so much damage. They chewed through electrical wires,through my dish washer water tube. If it wasn't for Terminix I don't know what we would of done.

Will not return calls when they say they will. Have to call 4 times to get an appointment scheduled. Salesperson did not make it clear that it was a year contract billed monthly from what I was expecting as a quarterly billing.

Update, emailed them and still no response a week later.

Terminix opened a fraudulent, duplicate service account on my property without my knowledge or permission. (I already had an established service contract that was paid on time automatically each month.) It took months to get it sorted out over the phone. I was never connected with my local branch, despite asking directly for names and phone numbers. Terminix agents repeatedly admitted that this second account should not have been opened and they didn't know how it happened. They finally closed the account and issued a refund, promising to stop harassing me about it. However, they continue to send me bills that increase every month, along with letters threatening to report me to the credit bureaus for not not paying their fraudulent bills. I cancelled my original contract with them because this has been a total nightmare. I'm getting multiple bills and warning letters each week now. My credit score should not be affected by someone at Terminix screwing up their job. This feels tantamount to extortion and it's definitely fraud.

I had an issue with Terminex service in Napa. I had a series of no-shows from Terminex technicians. I requested to speak to management via customer service about the issue. Finally, a customer service agent kept me on the line and was able to get through to the corporate office to have a manager call me back. There are 3 managers handling Terminex. One of the managers, Fred, called me back. I explained how my service had not started after 5 scheduled times due to technicians not showing up. I wanted a reimbursement for the first 3 months . He assured me that if I kept the service, I would not have to pay for it. Dexter, the technician, came out 2 times. I scheduled a 3rd time, and I arranged for my dogs to be moved off the property while Terminex sprayed. But Terminex scheduling department took it upon themselves to move my date to a day when I wasn't available without telling me. I was livid when they charged me $170.00 for the 1st 3 months. I requested to speak to a manager again but received the run around. Notes that Fred promised to note but
never documented any free service for the 1st 3 months. So, customer service said they could not reimburse me. And that I would have to request to speak to a manager through online service, and I would receive a call back within 24 hours. I never received a phone call. I canceled my Terminex service because corporate does not manage the company for Napa Valley efficiently. They deliver empty promises. They do not notate issues on customers' accounts efficiently so that customer service can see the full history of conversations. And, managers are inaccessible to customers. Bad service- no thank you

Had a wood infestation scheduled for 8 am to 330 pm. No show .. no call.. the customer service agent couldn't get the store manager or tech. to answer their phones. The customer service got in touch with the tech around lunch.
I waited all day.. and this company does not care. The entire system is set up to where you can’t get a hold of anyone but a customer service rep. No one else.
Never will use this company again.

After twenty years, I have finally terminated Terminix. Their local offices are impossible to contact. Instead, if you have a question or a problem, you are shunted to a central call center where you never talk to the same person twice. You can spend hours on the phone trying to remedy a simple problem and still not have it communicated properly to the local branch office. For example, I took a day off work last Friday to wait for a Terminix employee to show up to deal with a fungus problem under my porch. He/she was a no-show. After long conversations with the central Terminx people (who did not allow me to speak to the local branch office), I managed to determine that Terminix had scheduled the visit for the wrong date, mistakenly putting October 27 instead of September 27. They acknowledged their error and offered to reschedule, but from the central office, they could not confirm that the new date they had given me would work for the local office which they said would "call me." The local office never called. When I recontacted Terminix Corporate Central in Memphis, I found that 1) They had never scheduled the new date 2) They still had someone coming to my house on the cancelled (and impossible) October 27th date. In other words, I had spent hours trying to deal with their mistake, and they had not managed to correct it. Stay away from Terminix. They are dysfunctional, non-responsive, and unreliable. Heaven help you if you have a problem. Terminix won't.

My terminal guy is Kyle and he is friendly and does a great job. He takes time to make sure you are satisfied with the results.