Ken's Appliance Service, Inc.

Like many others, I'd give 0 if I could. My whirlpool washing machine is less than a year old, so still under warranty and this is the company the warranty people wanted to go with. I called last week when my washer stopped working. They scheduled me with Kens Appliance Services for July 30th between 12-4pm.
July 30th comes, I'm waiting at the house after having to reschedule my entire day. Then at 2:12pm, the tech "Randy" sends me a text saying the part hasn't come in yet so there's no point in him coming out and the office will call me when it's in.
I ask how he can know what's wrong with the washer without ever seeing it, and he says "this happens all the time and it's always the control panel"
So I call the office and asked them to check because what do you mean I rearranged my whole day, only to get a text TWO HOURS AFTER they were supposed to arrive that they don't want to come out because they know what the issue is? The lady at the office says they're sorry and that Randy will come out.
4:00pm rolls around, no word from Randy, so I call the office again and say that I haven't heard anything. She says he has until 6pm (but the office closes at 4:30) and that he'll be there by 6 and he's the only tech that does my area and that he's a good guy and super nice.
Then 5:30 comes, and Randy texts me and says he's running late and should be in here in an hour. So I confirm that's 6:30, and he says no, 7pm.

That is way too late. I have wasted my entire day waiting on someone to come fix my washing machine, with plenty of other things I needed to be doing.

If they actually make this right, I'll edit with the update and a review on the repair. But as of now, I wouldn't recommend this place for anything.

I can’t say enough great things about Chris - honest, always on time, solved problems that he didn’t create - thanks so much!

Chris got the washer working after the first visit. Timely scheduling and clear communication from the main office.