Appliance Repair reviews in Murfreesboro, Tennessee

The service tech was prompt and troubleshot the problem. He did not have the ability or parts to repair my American Standard package unit. The repair had to be put back into dispatch for a different repair service. Still no a/c for 4 days or longer at this point. Whole house a/c units are not there specialty.

He was very nice and he didn’t want to give me the bad news that we needed a new washer

Kevin was very courteous, easy to talk to, knowledgeable regarding air units. Knew the answers, gave suggestions. He preceded to fix the problem with detailed explanations about how and what he was doing. Give him a raise!!!

Our technician John was great. However the A1 and dispatcher info is terrible! Sears communication is terrible. They over schedule and caused our situation to take 2 weeks. Window of 8-5 is unacceptable! I would have missed 7 days of work had I been a working woman.

Kenneth keep me very informed. Gave me options for what to do about the repairs. Which I thought was very good.

Very polite, figured out what was wrong quickly, ordered the part and fixed the fridge.

The technician was great, he was professional and communicative.

Richard is everything you want in a repair technician. He was skilled and knew exactly what to do and efficient in doing it. Demonstrated great customer service as well. Thank you for having such an outstanding person on the team!

Billy was professional all the way. He worked on my unit like a skilled surgeon and troubled shot my issue within moments. He holds the experience of many years in this industry and is able to demonstrate why experience matters!

The first technician cancelled on me last minute. The second technician was very nice but had to order parts which delayed the repairs over the weekend. The third technician cancelled mid day. The fourth technician did the same. The gentleman who actually fixed my dryer was great. However Sears’ customer service regarding all the last minute cancellations was non existent. It was evident Sears could care less about their customers. I’ve asked the company that contracts you not to employ you again.

Our repair guy was great! Very happy with service! I

He was absolutely awesome. He wasn't dismissive and made sure my concerns were addressed

Tech was friendly and pretty nice. After he left and I was cleaning cleaning out the fridge I did notice 2 screws were not missing and the shelves were dangling ( luckily he placed them in the door and I was able to find them). I screwed them in myself. The old parts were left outside my door rather than removed or placed in the trash can that was less than 2 feet away.

Arrival window: 8AM-5PM. No way to confirm when they’re coming, no way to contact the technician beforehand. We missed the appointment because no one was at home when they finally arrived at a random time. The technician, John, rescheduled the appointment for later in the week and then put in the notes to call us beforehand so we could be there when they arrived. On the appointment day, no one showed. Finally at 6:54PM- already outside of the arrival window, and with no advance phone call- I received an automated text message saying the technician was on his way. It was the same technician, John. Out at dinner, we then received a notice of a $100 bill that they billed our home warranty for arriving at the house (again, after the scheduled service window, past 7PM at this point), for having shown up and done no work. If my home warranty didn’t automatically choose this company, I would never choose them for any work whatsoever.

John took great time in checking out my dryer and doing his best to fix the problem.

Frank was here yesterday morning & pulled fridge out to look under & attached testing unit to the lead unit for trbl. Hecsaid reading in fridge was 32degrees. I had doors open to remove & clean out for 4 plus hrs. I told him & also that ice maker was not making ice. He said he put new icemaker part in & left saying mayvtake little time to freeze. Ice slowly started & freeze food until early today around 7:00 AM I noticed no ice or cool temp in freezer area. All fridge b was lots warmer inside. I closed doors & lifted ice maker bail. Still not working to this hour. I'll cl AHS to see if Frank can get back out here.we also have a water line connected to a purifier in our garage back of fridg.

John was very knowledgeable and super professional! I would highly recommend! 👍👍

Did not finish the job left not done still no heat unit is not working payed $100.00 for deductible I give him a zero

He never showed up because he came on aug 25 and didn't know what was wrong with the hvac unit! So today was canceled because he still didn't know what was wrong.

Technician said he would call after visit. He lied and did not call back and provide any visibility with what was diacovered.

The repair man was very knowledgeable and quick with his assessment.
The only thing I wish you could give the person waiting for Repair persona better time slot example 8 to noon or noon to four. So that I could delegate the day better