Discount Electrical Service of Murfreesboro

My advice based on my experience is run--don't walk--and find another electrician. Under no circumstance pay them in full until all of the work is completed to your satisfaction. I very rarely write reviews but I feel compelled to in this case. I'm going to spend a few thousand extra dollars to fix problems left in their wake - don't let them take yours.

It is a very long saga covering about 3 months and over $8,000. In addition to being yelled at by the owner, Ron for questioning when they would be back to finish the job after a two week absence (and after I had paid in full) the work was terrible. (Ron doesn't know he was on speaker and my architect heard everything; he, of course, will never, ever refer business Ron's way - karma.) To be sure, it was a big job, but Discount Electrical assured me they could do it - and I paid exactly what they quoted me, no haggling.

To date, here are issues I have discovered since they "finished" the job: (1) they installed brand new floor plug (the big brass kind) - no power to it; (2) paid to put a plug on a switch (for a lamp)- not only is it not on a switch, the plug doesn't work at all - and now neither does the plug next to it (both used to work); (3) paid to have additional switches installed in living room; added new one, but old one doesn't work; (4) one newly installed outside flood doesn't work; (5) because I upgraded service & added a new panel, new line receptor on roof was installed, but rubber boot not sealed (at all - you can see daylight) and water getting in under shingles; (6) just paid Hiller to come "fix" my HVAC - nothing wrong with the unit; when Discount re-connected it after changing panels, only hooked up to 120 instead of 240; (7) during their time here, light in second bath stopped working (it was before and not in their scope of work, so ostensibly shouldn't have touched it); they finally fixed that but now the plug doesn't work; (8) didn't run power to one of two extractor fans in master bath; (9) garage light doesn't work (it used to and wasn't part of the job); (10) the only licensed electrician on site (at times) until the very last 2 days told me I had knob and tube in part of the house - I don't; (11) may be petty, but I asked multiple times if the new panels would be labeled - was told that they would; they are not. And this is only what I've discovered so far.

Do what you want, but I would rather pay more money to someone else to come fix this mess than to have them back. I don't trust the work - at all.

Everything was off to a good start. I called and spoke with Ron. He wanted to come out the day I called but I had to work so I set it up for the following day at 10 o clock in the morning since my problem was not major. He described to me I would get a text when they were in route and another text when they were in the driveway. He even told me what he thought was the problem. I got up early the next morning to make sure I was ready when they arrived. I had things I needed to take care if in the afternoon so this was going to work out perfect. 10 o clock came and went nothing from this company. Giving them the benefit of the doubt I waited patiently. At 11:30 after not hearing from anyone I placed a call to them. It went to voicemail so I left a message. I as of 9:30 pm this evening have still not heard from them. I called another electric company at 1:00 pm. They told me they probably could not get to me today but definitely could the following day and they would call me. Much to my surprise this other company showed up at 6:00 pm and took care of my problem professionally and timely and they did not charge an arm n leg. They have my business for all future needs. Customer Service goes a long way and people have very busy lives. A phone call would have been nice. I hate waiting on someone to show and not call or show up. Very unprofessional.

NEVER USE THIS COMPANY

I would give them 0 stars but it won't let me.I tried several times to get ahold of someone to do a minor electrical installation. Finally when someone did call back after numerous days an appointment was set up. I took off from work that day to be home. The appointment time came and went. No one ever called or showed up to do the work. I attempted several more calls to find out what happened and no one has ever returned them.