Home Services reviews in Murfreesboro, Tennessee

The guy at the register was extremely rude when we walked into the establishment. Tried to ask him questions about products he may or may not have and he seemed to have an attitude when responding and didn't really want to give directions on how to get around the nursery to the plants we were looking for. The other workers seemed af bit nicer but really annoying when they kept following us.

Did our landscaping with a plan put it in a little late, but said plants would be fine. Come spring all the plants died. they did not stand behind their work said they would replace with a 50% discount on plants. would not recommend.

Great selection of healthy plants. Every staff member was sure to ask if we needed any help.

They do not warranty their ridiculous over priced plants. Paid near $200 a piece for some spruce trees... 3 of which are doing great and 1 is basically dead in less than 2 months. They have been water thoroughly and cared for great.

Cannot recommend this place enough! Great plants unique and interesting finds, high quality and beautiful! The staff is so knowledgeable and nice! They worth every penny!

Got my wife a gift card from me and our blended family children, to purchase a tree for our new construction home. She picked out her tree. We picked it up, it was planted that day by our builders professional and well known landsacping company, along with 6 trees they supplied. Irrigation system running twicea day since then. The tree from here died almost immediately, while the other trees are all perfectly healthy. Just tried to call and see what warranty they have, or what solutions we could find, and not just be out $250. I was told somewhat aggressively that they do not have a warranty and that it’s printed on the receipt. I asked if there was any compromise here given the situation. The response was now clearly passive aggressive and was told that all they could is help find out why it died. Why doesn’t matter. Having the tree that meant so much to my wife matters. They tried to blame poor watering (even though it had irrigation) and poor install (even though it was professionally installed). When I asked how old the tree was, and how long wa sit out of the ground, they got even more rude and stated that I was basically bothering them at this point.

Lovely tree and annual selection but lacking customer service to support this into a better business. Employees stood well away from me as I walked around. Despite signage of discounts, apparently the plants grouped in front of the signs weren't on sale. Employee didn't even bother relocating the sign! Couldn't figure out who to talk to or where to put in an order for bulk delivery for a backyard project and went elsewhere.

Been trying to use this place for a couple years now as it is the closest nursery to my home but after several thousand dollars and multiple bad experiences/information, can't do it anymore. I would suggest one go elsewhere for their nursery needs.

Poor customer service at this place today. They advertised a sale on perennials that brought me in and even handed me a sale flyer today that indicated 20 percent off all perennials
When I went to check out a plant I pulled from the perennial section, they told me that it was not indeed a perennial, nor would honor the sale flyer I was given by their employee today. Don't waste your time with this business, go to one that will stand by their marketing.
Update:the nursery replied below that this plant was placed on the table by a customer, but that is also UNTRUE. There were quite a few of these plants grouped together on the table, so if what the owner says is true, they are now having customers do their stocking. I think this place needs better management!

Update:
I tried to give these people business again, and realize how foolish that was! The nursery manager refused to help me amd hung up on me. One of the rudest people ever! Don't waste your time with these people. Go to Martin's or even Lowes. They will treat you great.

As I sit here in their parking lot. Worst experience I think I've ever had! I called last week for a delivery. They're dump truck was down. I called back the other day and they said it was up so I came by here and placed an order, paying cash. I called this morning to confirm my order. I asked to talk with the manager. I was told he was in a "meeting". The girl told me the dump truck was down. I don't think it was ever even fixed but yet they took my $200 order. And then told me I wasn't getting cash back even though that is how I paid. The girl was very rude on the phone. I decided just to take my business elsewhere. I recommend you do the same.

I stumbled upon this nursery looking to start a new project and the staff was very helpful. Their prices are also very competitive for great quality plants.

In my subjective opinion, this nursery has the worst customer service I’ve ever experienced. I bought a Japanese Maple Tree from this nursery a month ago. It completely died. I called and spoke with the manager, Kyle, and he explained that they cannot replace the tree. I was astonished that he said they cannot do anything at all even though the tree died without our fault. We also bought two from Home Depot and they didn’t die at all. The manager went on to tell me they aren’t Home Depot or Lowe’s so they can’t guarantee a replacement like Lowe’s and Home Depot can. I told him I understand that however is there anything else he can do for me such as a discount on another one or something simple as giving me $5 off the next one. He offered nothing at all. Literally not even a $2 discount which is inexplicable. This is egregious. I will never buy from this nursery again since they do not offer a guarantee on their trees. I will take my business to Home Depot or to the online nurseries that give a guarantee with everything purchased. I also noticed there are at least 3 other reviews on here with the exact same experience so there’s that.

Sold me a house plant with a defective pot. Not willing to help me out after I spent $200 there. A great way to lose repeat business! I would expect a bad pot / plant from Lowe’s but not this place.

Edit: I figured out why my plant stayed wet for over a month and was root rotted, they used the incorrect soil for my type of plant. Thankfully I went to martins and was actually told information to lead me to success. I would have brought a lot of repeat business too

I love this place. Such great people and great plants!

Great place for big selection of flowers and trees. Prices are not too bad either!

Wonderful experience with extremely helpful and knowledgeable staff. Great selection of plant material. Thank you for your patience, assistance, and advice in creating our garden vision.

We bought topsoil here. We only needed half a yard. The guy helped us load them by shovel from a tarp, into bags and into the back of our SUV. He was very nice and helpful. He went out of his way to help us load over 15 bags of dirt. The price was the best price we found in town.

This place is great with friendly and smart employees, and this place has everything for your landscaping needs as well as indoor plants also. They carry what seems to be every Tennessee climate friendly plant there is and even some things that are not. The prices here are comparable to any other place in Rutherford county. Just about everything in these pictures was bought from Southbranch.

This place has been here for decades and I have always had great experiences. They are kind, helpful and knowledgeable. I have used them for installation and mulching services and always been happy. Great people

Beautiful work! I’m so impressed by Clint and his team at Southbranch. I showed up as the full-on Hot Mess Express, and somehow they transformed it into something that actually looks like I have my life together. 🚂✨

They worked magic I didn’t even know was possible—like HGTV meets Extreme Makeover with a side of Chick-fil-A level customer service. 10/10 would recommend if you want your chaos transformed into Pinterest-board perfection.

Miss dawn and several other employees went the extra mile for me today and I really really appreciate it.
This store is tiny and treats folks like family.

Definitely a fan ❤️☺️