All reviews for Precision Air, Inc.

Matthew Ford was professional, knowledgeable, and polite. In a matter of minutes, he was able to determine the most likely area, the inducer. Upon further investigation after removing the inducer housing, somehow a finch had gotten stuck in there and was blocking the air flow. I don't believe I would have been able to find that solution on a YouTube video.😁 I would like to thank Matthew for allowing me to watch while he patiently explained how the system worked as he went through his diagnostics. Excellent overall experience.

Chris came out to our location. Identifying the issue quickly. Didn’t try to sell us on anything not necessary. Repaired the issue (can definitely tell) in a timely manner, cleaned up after himself and went over the issue and repair with staff. Would highly recommend.

John
Hotworx Murfreesboro
Owner

Precision air sent Matthew Ford out to diagnose my unit freezing up. He was pleasant, professional, and thorough with his explanation. I will be using this company going forward for a bi-annual maintenance program solely due to my experience with Matthew. I appreciate the professionalism and I will be recommending this precision air.

Brennan came by and looked at my heat pump and gave me a quick basic estimate for replacement. He was professional and courteous. Unfortunately the company didn’t carry ICP equipment which is what I wanted to replace it with.

My assigned technician, Chis H., was exceptional! He was on time because je was a few minutes early, which I appreciate. He has the "heart of a teacher, " which means he didn't talk over my head, and I understood and was able to articulate my questions. Lastly, he is a great listener because he is an ACTIVE listener- with his ears and eyes.
I will ALWAYS request him for any needed services. Job well done Vhris H.

Matthew showed up around 5:30. He was friendly and professional. I showed him the issue with our thermostat and the fact that the AC was not blowing cold air. He showed good understanding of the problem and went to work on it. He attempted to troubleshoot the issue and to charge our system. He was able to trace the issue back to what might be a problematic circuit board, but couldn't address the issue right then. Unfortunately, charging the unit didn't help. He assured us that he would be getting necessary parts and that he would make sure our case was actively followed up on, as we'd recently had some issues with our requests for service not resulting in action on Precision Air's part.

Matthew did everything he could on the initial visit and I give him 5 stars personally. However, because the issue is not yet fixed and because the follow-up remains to be seen, I'm only giving Precision Air 4 stars for this call. I'll update the review once the issue is resolved.

Poor communication and not trustworthy work. Had another company check out system they had to redo the maintenance that was supposed to already have been done. The repair they performed left my system in position where it could easily fail and cause damage to my home.
Thankfully was able to get a refund for my service membership.

They switched to an A.I. customer service staff THAT INTENTIONALLY HIDES THE FACT THAT IT IS A.I. They literally have it dub in fake call center noise in the background and it's only after a few minutes of it faking human inflection that I realized and got it to reluctantly admit that it is an AI assistant pretending to be human. I realize every company is switching to this but you disclose to the customer that they are talking to a machine, you do not lie to them.