Home Services reviews in Nashville, Tennessee

They have been picking our trash up on Tuesday's for a while. Then they made an announcement that all customers in Davidson County would get Tuesday pickup. Since that time they have missed 3 Pickups out of 3 (they came out late last week after we called). They also want the trash out by 6am which is extremely inconvenient, especially since they don't feel obligated to pick it up. They have no problems collecting payments in a timely manner but seem to have forgotten they have obligations. We have lived in the same location for 18 years and maybe had the trash missed 5 times. Maybe Red River needs to realize they are in a service business

My garbage has not been picked up in over 2 weeks, and this is the 2nd time this has happened since I started your service in December. When I first contacted your office to begin service, it took numerous calls to make it happen. At one point, my can was "repo'd" -- with garbage still in it -- because your employee had the wrong house. After I called the office, the can was brought back -- still with the garbage in it. I will say that the customer service rep I spoke with at that time was super nice and super helpful, so I would give her 5 stars.

I watched the driver hit my mailbox With the forks that pick up the trash cans because he accidentally left them out while driving down the road. My wife called several days in a row and kept being told they would send a supervisor out that day to assess the damage. It’s been five days And now we can’t even get anyone to call us back or answer our phone calls. I can’t get mail until it is fixed they’ve hit my fence and my mailbox once before this year and I just fixed it myself rather than dealing with the hassle involved in having them do it . I am tired of fixing damage caused by this company if I had a choice and they weren’t city contracted I would fire them and Hire another company. I do not recommend this company if you have a choice.

i have had nothing but positive interactions and great service from Red River. Our weekly collector is so professional and so friendly. He goes above and beyond to provide great customer service. If we have a question, he jumps out of the truck to speak, rather than sit up in the cab and yell over the motor. The last two weeks, we have been late getting our dumpsters down, and rather than a scowl, we were met with a smile and he jumped out of the truck to assist. The only time I ever missed pickup was once during a holiday week and I had not read my email where they informed us of the holiday schedule. Strong work, Red River Waste! Your service is appreciated and kudos to a great associate.

We loved our previous company, S & K Disposal, but unfortunately things quickly changed for the worse when they were bought by or merged with RRWS. Service changed from back door to curbside without a reduction in price, which was 40% than a competitor for the same service. They missed our pickup, couldn't be reached by phone and wouldn't respond to email or the customer service form on their website. Very happy with their competition but sorry for Scott and Kay as they are good people.

I was a happy S&K customer but unfortunately they were acquired by this horrible company. In the six months we have been with them they still cannot get our account right and state that we have not paid. The person you talk with when you call sounds like she is at the end of her rope and basically says that she can't provide any information and than I need to send a copy of every check I have sent them and she will have corporate go through it. Of course nothing is cleaned up ever and never hear a response.

The actual trash pickup under S&K was great always got everything. RRWASTE definitely leaves stuff and not nearly as professional.

Now I get a notice that they are discontinuing the service that we utilize 'Backdoor pickup' and cutting down to one pickup a week. Here's the funny thing, do you think they are going to drop the price....nope. just a Backdoor way to raise the price on everything.

Definitely agree with other reviews that it seems like S&K sold out to a horrible company. My opinion is that you should look for other trash companies.

The young men who service my route in Bellevue are always efficient and do an excellent job, but more importantly they are always kind, thoughtful and friendly! They never hesitate to greet me with a smile and a wave if I'm outside and have even gone above and beyond what their job requires. A couple of times I have forgotten to put out my garbage containers on trash day and instead of passing us by, they retrieved the container from beside my house so we wouldn't have to wait another week to have my garbage picked up. I wouldn't hesitate to give this company my highest rating and I'd happily recommend them to anyone. Also, what little dealings I've had with the office staff has also been very pleasant & professional, so it seems this company really aims to please in all aspects of their business.

Switched to Red River after getting lousy service from another company that has since gone out of business. There were a few hitches as Red Rivers business grew a little faster than I think they were prepared for. A couple of weeks in a row, our trash was picked up a day or two late. However, they were good about calling ahead and letting us know about the delay. Since then, no problems. Trash is picked up in a timely manner and on the correct day. Overall very satisfied with the service.

This red river company needs to be sued for fraud. How are you going to take our money yet not collect our trash for three weeks consecutively! We have actually reached your customer service twice and both times we were promised next day pickup, but it hasn't happened yet. I understand that transitions take time to work out all the kinks, but don't pretend to be concerned and make promises you can't keep!! We've already paid 3 months in advance...I guess that's just money stolen from us! Now the other trash company in our area is full because you've lost so many customers to them. Anybody got a pickup truck to come haul our trash off before the raccoons get in it?!

Bad service does not even begin to explain this company. Someone would have just as must success if they waited for raccoons to hopefully scavage through the trash and hull it off. I have called 8-10 times per day for the past week with out a single connection. Their mailbox is full, so leaving messages is not an option. My trash has not been picked up for 3 weeks and no returned calls. Conveniently my bill showed up in the mail yesterday, thank goodness that wasn't late. The best part is that I continue to receive notices that they are "behind" on routes and promise the trash will be picked up shortly. I am over empty-promises and TERRIBLE customer service. Shut your doors RRW. You do not have the right to call yourself a customer service provider.

Horrible Service.
Week of Christmas they were two days late and no notice given.
Week of Jan. 2, they never came.
Week of Jan. 9, they missed the scheduled day again. After complaints to corporate, local voicemail (when it wasn't full and not letting you leave one) and via email, they finally came unannounced...so the 6 bags of trash in the house that couldn't be put out due to high winds that week which were knocking them down and making a mess, were still backed up and needing to be taken away.
Week of Jan. 16, never showed. Called local number, corporate and filed a complaint with the Better Business Bureau. Finally got a call back on Friday of that week telling me they would be there either that day or the following day (1/21). No one came!
Week of Jan. 23, on Monday...called local line and actually got a real person! Was told they should be there that day. Also received a BBB response from them stating they were to be there by that day. No one came! It is now Tuesday, 1/24. Local line voicemail was full this morning and couldn't leave a voicemail. I emailed and complained to the BBB again. This is absolutely ridiculous!
If you have a choice in waste services, STAY AWAY from this company! Update:
It is now 1/27, and Red River missed another week of pickup. This is the THIRD week of Missed Pick up! I called the local line Wed/Thurs/Fri (today). Only once was voicemail not full. I called the corporate office and left messages. Neither local or corporate responded with a person. They called my husband's work line and left an automated call saying their Wed/Thurs pick ups were delayed. We have WEEKS of trash backed up from them not doing their job. SERIOUSLY!?!?! You are asking me to go ANOTHER WEEK with no pick-up?!?!?!?!? And the email they keep dispensing on replies like the one below and to WKRN in the two stories they have now done about this issue is just a joke because they don't answer!

The service definitely did not start out as was stated by the company. There where several weeks of missed pickups or pickups a day or two late. Now after they've worked out the kinks from switching trucks, I feel they're getting more consistent. The staff is always friendly on the occasion when I do call in and I'm glad I've stuck with them.

RRWS service is horrible. They are consistently late. They often skip pickup altogether. I never know which day they will pick up my trash, so I often have to leave the bins at the curb for days at a time. They skipped recycling pickup in December when it was only once a month to start with. When I call to complain, they don't answer the phone and their voice mail is full. They don't respond to email.

They are one or two missed weeks away from me cancelling my service and moving to Hudgins. Tomorrow is my scheduled pickup day...can they do it?

What a great experience! I had to fire my last trash service for being unreliable...in contrast Red River has been amazing! The truck driver was in my neighborhood and noticed that my old trash company had not picked up as they were supposed to...he VOLUNTEERED to take my trash for free 1 time if I would give the office a call and find out the rates. I did, and have been very happy ever since. My trash is not something I want to spend time worrying about! Red River Waste is the "Easy Button"! Love these guys!

I set up service with them a little less than 3 months ago, I paid everything to have service started they somehow "forgot" to bring my trashcan twice and although service was set to begin 04/15 & I paid for my service 04/04... I had to call twice for my trashcan to be delivered and had to call again because they didn't pick up my trash till 2 weeks after the set date. Their pick up drivers let trash fall down when they pick it up and not make one attempt to clean up the mess they make. They're now trying to make me pay a past due balance on my ex's old account simply because we lived together and he apparently added me as someone who can make payments (he did this because it was my card he was using to make payments with at one point). Now they're telling me they will not pick up my trash and that I am responsible for paying a bill that was never under my name. I'm switching to another trash company this week and I am contacting the BBB for the charges they're trying to add under my account. One 3 month cycle and I've been disappointed by their horrible service since before my trash was picked up... Do not use this company, find another reputable company with better scores and reviews.

This trash service constantly "forgets" to pick up our trash. In less than a year this has happened several times. The past two weeks in a row the trash was not picked up. We have to call just about every other week to remind them to do their job!

Today, the lady on the phone actually told us that the driver put a note on the account that the trash was not outside... at 4:30pm the day of their scheduled pickup, which is funny seeing that I called my wife around 4pm after I checked to see if it the can was empty.

I can understand a new driver forgetting a certain street or pickup, I can also understand routing issues or an employee not coming into work that would cause a pickup not to happen. But for a driver or employee to straight up LIE about the trash not being on the street is a done deal in my book. Canceling service TODAY and I we are not fully refunded for the remaining service paid in advance for, I will get the BBB involved and anything else I need to recoup MY money!

Bottom line, dishonest company!

To start the service was great, they offered military discounts and dropped a can off the day after I set everything up. The first two or three months with RR went by smoothly. They always picked up on time and you could call and schedule next day bulk pickups.

Since Christmas everything has went downhill. If you call and do manage to get a person on the line they tell you they have a service delay and expect it to be corrected within two weeks. They will tell you they plan to pickup your trash the next day or on Saturday. Then Saturday rolls around and they are a no-show, then the next week they are a no-show again. Eventually after numerous calls and voicemails if you complain enough they will come out and get your mountain of trash from weeks of missed pickups.

The phone system is a joke, they say they are installing new phones yet the voicemail is always jacked up, either its full or you get a whole half second before it cuts out and asks if you want to send the VM.

The staff are very friendly but just seem to say the same thing every time I call like a well programmed robot

"we are sorry for the missed pickup sir and we are experiencing some service delays due to new routes, we plan to have the issue corrected within the next two weeks. We appreciate your business and your patience."

That's all great, but I pay you to pick up my trash and you seem to be unable to do so. New routes? awesome what about the old routes that you have not picked up in the last three weeks without multiple calls.

Get back in the game RR and come pick up my trash, two cans full and sitting on the side of the road every day waiting on you because you cant fulfill your side of the bargain.

I started using Red River Waste about two years ago when they first began serving my area. It was spotty and unreliable about trash and recycling pick up at first. I was patient since they were “having growing pains due to such an increase in business.” They eventually got better for a while, then they started sucking again. Stuck with them because of the price, that increased by the way.
I happened to be home the day they finally decided to pick up my week overdue trash and recycling that I had called about after the missed Memorial Day pickup. I witnessed the employee throw my recycling in the trash truck with my trash. Major dealbreaker there. Highly unethical. Of course I called to complain. They didn’t seem concerned. Told me the guy was new and didn’t know better. Their customer service is horrible. Worse now than it’s ever been. He wasn’t blind. It was clearly not bagged trash. All plastic and paper. He just didn’t care. I asked for a bill credit since I clearly didn’t get what I paid for. Had to leave a message, never returned my call. Didn’t get the credit. Called corporate and left a message, didn’t get a callback. It made me wonder if this has been going on regularly. Kind of odd that both trucks missed my house on the same day. I am done with this dishonest company. I switched to Republic Services and it’s actually $11 cheaper. If you are considering this company I strongly advise against it.

I don’t even know where to begin. I wish I had read some of these reviews before I signed up for “service” (term used VERY loosely). Chris Maze (who seems to show a genuine concern) has tried to help me numerous times, but the incompetence here seems to be too widespread for her to overcome.

Voicemail on the local phone number was full for the longest time and even when it was finally emptied it was non-functional. It seems like that was done intentionally since they surely receive tons of calls for missed service.

They did deliver the roll away container right away, tricking me into thinking there would be acceptable service. However, as many others have said, collection has been missed on both collection days (Thursday) that I have been a customer. The first time it did not get collected until the following Tuesday (after calling numerous times and actually getting through 2-3 times). I was hopeful that it was just an oversight since we are new on the route, but Thursday passed again and the trash is still sitting here on a Saturday. Called yet again on Friday, was told they would be here to collect on Saturday… still waiting at 5pm and fairly certain that the trash will not be collected until next week.

I will be calling Monday, cutting off service, and demanding a refund… I just hope I am able to reach someone.

TERRIBLE!!! If I could give this company 0 stars I would. I have had ongoing issues with them. First they kept giving me the wrong week for recycling when I called which left me to leave my recycle out every week. Then they stopped picking it up...even though I PAID for that service. I keep trying to call them to see whats going on and no answer. I left a voicemail for a manager to call and its been two weeks and still nothing. The final straw is when my husband called today and asked if he could schedule a bulk pick up. The lady then told him that it would be $75.00. What???? He then told her that with our service it included a free bulk pick up once a month. She then proceeded to tell him that the contract has changed. Well, NO ONE even told us. NO ONE. He then told her we are canceling today and asked about how they want us to give the bins back. She was confused. He had to explain to her that we got bins to put our trash in and we need to give them back. You think it would be simple or that they would know that. She then just said leave them out and they will come get them in 7-10 days. That is a long time to leave them out but whatever. I can't wait until they take the bins. What a headache this all has been. Do yourself a favor and stay away!

We had this company for about three and a half years. No major issues but a few annoyances over that time. The kicker was how they ended our service though. They Robo-called to say they were changing our pick-up day. A few days later we got a flyer saying they were picking up our cans and terminating service with no explanation. When I called to see which one was actually going to happen, they apologized for the confusion and said that our day was simply changing but our service would remain. A few days later, they showed up without notice to pick up our bins and terminated our service. No explanation, no apology, no nothing. We have a new company set up for next week and are happy to see way better reviews of this new company. I'm sure we'll be much happier with our new service!