Maynard Plumbing Heating and Cooling

The service was professional every step of the way! Larry was wonderful in helping us understand what we needed - and as important, helping us understand what we did not need. Rodney did a great installation job. I work from home and there was nothing that interfered with my work. Highly recommend based on my experience.

Very personal. Knew what he was doing and explained to me what was going on so I knew what was happening. Was great being careful to not let my cat out, I appreciated that very much.

I am posting this review after giving this several days reflection. This organization did an emergency evaluation of my HVAC system and after unsuccessfully attempting to install a new capacitor, recommended replacement of my compressor at an expense of well over $9000. I had two additional opinions from reputable alternative providers within our community who markedly differed with their evaluation. One organization, replaced the capacitor with complete resolution of the problem at a cost that was under $400 for the emergency fee, time spent by the technician and parts involved. I was told by these two additional consulting technicians who evaluated my HVAC system, there was no necessity to replace the compressor and they had concerns about this having been recommended. Thereafter, I had an email exchange with their general manager, who offered me a refund of my $200 emergency fee, which I declined and simply asking for an apology for having provided me with Poor service, and having endorsed a high expense unnecessary replacement of condenser. He dismissed these concerns and the organization has taken no responsibility for having made this error in judgment, at the very least. I am reporting this to the community to alert them that this organization, though very kindhearted in their approach, they seem to have problems with quality of service or acknowledging their role in this business encounter and at the very least highly inflated and potentially unnecessary expensive resolutions to HVAC problems. This is an example, especially for senior citizens, to obtain second opinions before proceeding with high expensive repair within your homes.
In response to the owners comments to this this review:
I have written many more five star reviews than I have one star reviews and I've only written one star reviews when they were deserved. As a most recent example, please note the review I posted recently for the organization that resolved this HVAC problem.
The owners response fails to acknowledge that the technician installed a faulty capacitor that did not work and was replaced by a different technician from a different company which resolved the situation completely without the need for consideration for further action, including a $9000+ expense for installing a Condenser. We are all capable of making mistakes. This review would not have been written if this owner had acknowledged the error that was very apparently made and I would have let it go. This owner is a smooth manipulator of public opinion to which he has my admiration in his ability to do so, but my lack of respect for character!