Stovers Liquidation

Great prices and selection for everything home remodel/renovation. Staff is friendly and super helpful.

The prices can't be beat here, the flooring tile selection is pretty extensive, I was able to find high quality tiles at an incredible price for my small bathrooms. My issue was with customer service. The loaders were great - polite and efficient. Thank goodness for one sales clerk named Lilly - she was very friendly, helpful, and knowledgeable. However, another clerk with long red hair was the absolute opposite. She gave as little information as possible. When it was time for me to buy, I looked for Lilly rather than deal with "Ms. Red". When I changed my mind about the tile for one room, and returned to the store to exchange for different tiles, I had to deal with Ms. Red, and told her exactly what I needed. She entered some things on the computer, walked away and was gone for several minutes. I waited, assuming she was contacting the loaders, and would return to ring me up. When I finally decided to look for her, I found her up front at the cash register checking out customers! She said she was there because "there were a lot of people". I was shocked that she had left me standing there without a word, making it blatantly clear that I was her lowest priority. She eventually came back and ended up giving me a store credit which surprised me, but I assumed I'd been mistaken about the price of the tiles I was returning. I had initially told her I was returning only part of my initial order and would be paying MORE (because the tiles I wanted were more expensive than the tiles I was returning). After leaving, I received a call from her saying that she had rung me up wrong because she had thought I returned my entire order but I had returned only part of my order. I reminded her that I had told her that I was returning only part of my order, as well as mentioned that I would be giving her more money during our transaction. So, back to the store again, this time for an adjustment to correct the transaction. Ordinarily I would only have been mildly annoyed by such a misunderstanding, but after being simply walked away from in the middle of a transaction and then obviously not having my explanation listened to, I was mightily annoyed. This young woman should not be dealing with customers.

We ordered cabinets and flooring from them. We gave Jason the dimensions of our kitchen. He drew up the layout,when we put them up one of the cabinets stuck out into the window 2 inches. They wouldn't do anything about it so it cost us $280. To order the right size. When we went to put up the cabinet over the microwave it was only 12 inches tall so our microwave is to high up, again they wouldn't do anything about it. We spent about 12 thousand dollars and they were a lot of problems. So if you buy from them beware.!!! They won't stand behind anything. They keep saying that we signed off on the cabinets but Jason is the professional and he should have known better.