Small Appliance reviews in Sevierville, Tennessee

Not often that you call with a need and help comes that day! THANKS! I jotted this phone number and info down. Being a rental owner out of town, this is extremely important with guests in the cabin!

Thanks to this appliance repair company I have been able to have my major appliances worked on at a fair price with professionals. Ruby is wonderful as the owner and does things the old fashioned way. Props to her.

Jake was our service tech. Did a great job . Pleasure to have him fix our dryer. Very knowledgeable regarding his job. Will use them again!

These guys have been servicing my appliances for probably at least 18 years. They can do it with their eyes closed and if you're lucky, they might have the part on their truck. If they ever close their doors, I would just probably buy a new equipment LOL.

I called this place on May 2,2019. The man there (Ken) said they would be out that day. A man came out and checked my washing machine, he said it was the computer board. That day Ken called me to say the part was $143.75, I told him to order the part. Well he did, but instead of him ordering it straight from the manufacturer he called an appliance place that I guess they use to get their parts. It just so happened that the appliance store ( the one that they use didn’t have the part) but the manufacturer had the part. So the appliance store called GE, they shipped it to the appliance store, then it was shipped to the Tri county. It took 1 week to get the part. I hope I never need to call someone for another appliance, but I can say I would never use them again.

Fast,friendly and affordable!!I called needing to get my dry fixed.I was thinking it would be a few days and cost a fortune.Ruby asked if I wanted them to come that day and mind you it was around 1pm when I called.Told her I wouldn't be able to to it that day so she says tomorrow (Saturday)I was thinking a big fee for a service call on a weekend. She said no maam same price as every day.They showed up when they said they would and fixed my dryer in less than 20-30 mins.They service man was very friendly and answered any questions we had.I will be calling them again if I ever need appliances fixed or recommend if anyone need a service company.

Called company to fix two washing machines, at two different cabins, at the second cabin when he saw it was a stacked unit he started making up excuses about everything was wrong with it, he said he will order parts and get back with me. two weeks later, nothing.. called the owner ( ms) said we are going to have to charge you for twice the labor because its a stacked unit!!!! I said ok, i just need it fixed, she said will call me back, one week later still no call!!!!! So we looked at it and found the drain was stopped up and fixed it ourselves. I called company for a refund, you would think that would had been something the repairman would had checked, so I called and she acted like she did not know who I was and said she will pull the ticket and get back with me, three weeks later still no call. This company is a joke and she is the rudest person that I have ever met... WHERE IS MY REFUND!!!!!!!

Ruby is great, very friendly and personable. Matt the technician was fast, efficient, and knowledgeable. From call to finished repair in about two hours. Will use them again.

I have used Tricounty twice. Both times tech, Matt, arrived fast. tested and repaired my refrigerator freezer flawlessly and at a very affordable price. I would recommend without hesitation.

Customer Service for this company is the worst I have ever experienced. GE sent me to them for warranty work. Tri County said it would be two weeks a month later no response and hung up on me when I called to confirm.

I have called Tri-County twice with questions about 2 different appliances. Both times I was given accurate advice that saved me and my husband a lot of money. These people are not in it just for the money, because they could easily have given me incorrect information and ripped me off. Kudos to them.

They were supposed to come last Friday, October the 15th, to fix my fridge. I called them on Monday, October the 11th, to verify the time they were going to arrive on Friday. Lady says "oh we're really busy. I don't know when we will get to you." So I said "ok so you're not coming Friday?" She said "No. We will get to you when we get to you." And left it at that. It is now Wednesday, October the 20th, and still no word from them. My fridge is still broken. Very disappointed at there poor service. I wouldn't mind waiting if they could have at least gave me an estimated date or kept me updated.

Called them to repair a refrigerator. My words were I should just order a new one usually cost about the same as a repair. So $355 layer fridge doesn't work he said he would come back Saturday, sunday and Monday no show I ordered a new fridge for 800 including tax. Don't waste your money just buy a new fridge

A sweet lady named Ruby answered the phone each time I talked to them. She remembered me. She cared about my problem. The gentlemen who repaired by side-by-side were informative, honest, helpful and trust worthy. You will not be sorry.

I called them mid-morning. They called that afternoon to notify me that the technician was on his way. He arrived shortly...company vehicle and dress. Matt was very knowledgeable, did a greater job, explained things, answered my questions, and was personable. I will use them again and recommend to others.

Beware- the rude lady on the phone (probably the owner) will rip you off every chance she gets and then tells you "if you don't like it call somewhere else" AFTER she has already ripped you off.
She sends out driver/repairman multiple times (who is a very nice guy himself) without the needed parts so she can charge you twice and also dobles the actual cost of parts.
(The insult upon injury ripoff and rude attitude detailed by other negative reviews is exactly what I experienced. I wish I would've taken them seriously)
Details below:
I called them because our refrigerator was not staying on. They changed one part and charged us $150. The refrigerator continued to not stay on. I called her and told her that I thought it was the freezer controler. She agreed but sent out driver without the part and charged us ANOTHER $75 just to look at it and confirm that it was what we had discussed on the phone. She then called me back to tell me the part was going to be ANOTHER $99 (when it really only costs between $47-$54 depending on where you order it from online.) But she said it would be $99 PLUS AT LEAST $50 in time.
So by now I had already been charged $225 and she wanted to charge me at least another $150 ($375 in all) when all of this could have been fixed in one trip ato the original $150 charge. So I told her no thanks I'll order the simple part online and install it myself.
I would probably not have written such a detailed negative review if she would not have mocked me and said "oh well if you don't like it call someone else." She has the attitude you see from business owners in old movies from back in the day.
She REALLY needs to wake up and notice that it's 2017 where professionalism and courtesy are the norm now.
Ps. The driver/repairman serms like a very honest decent guy.

Super polite and knowledgeable about appliance repair. Fairly priced, and they actually show up! I have used Tri County for years and just recently recommended Tri County to my sister. She was well pleased!

Horrible, The secretary is EXTREMELY rude and they want me to wait 3 weeks for something that can take one hour? I called the time the guy was supposed to be at my house and he never showed up! I missed work! I called her and she was so nasty saying he must have went to the wrong house, blah blah. They never even called me for directions? Then she proceeds to tell me "Sorry he's on another call and can't get back to you for another week" She was constantly cutting me off as well. I usually deal with such great people here in Tennessee and she is completely horrible. I told her to just forget it. I'm trying to give her business ($40/hour to be exact) and that's how I'm treated? No thank you, Moving on to the next company. STAY AWAY!

Good luck with this rift raff operation!! The most crotchety lady answers the phone and is the rudest person I've ever dealt with!! I guess I expected too much by asking about what time someone might show up. Lol. And she said go ahead and call someone else. What a joke! There's no way they ever got a real 5 star review. Must be reviewing their own selves. Lol

We have been using them for years. Will not any more after the latest fiasco. The slide in range door in our vacation rental was not closing tight on top. Called Tri county, my handyman met the tech. tech says needs new hinges that they have to order and come back in a week or two. My handyman lets the tech in to have repair done. Apparently tech backdated the receipt to Feb (repair was done in May). Handyman signed and paid without looking. BUT we have entry cameras clearly showing tech arriving in May NOT in Feb. Guest checks into the cabin and says oven door does not close and thus cannot be heated coz heat escapes. We had to go buy a brand new range to give something to the guest. Called Tri County and they 1) giving a runaround and saying they cannot find our records at all 2) denying going to fix in May (and we have video!) 3) receipt is deceptively backdated. SHADY SHADY SHADY.

Called them to come out to check ice maker on refrigerator. Technician said wiring harness was bad. Charge us $85. Said they had to order the part. He said he would be back in next couple of weeks. That's been 6 weeks ago. He told me 85% of his repairs are for rentals in Pigeon Forge and Gatlinburg rentals. I called after 2 weeks and Ruby said she was having a hard time getting the the part. It's a Frigidaire less than 5 years old. 🙄 I do not recommend this company.