Flooring reviews in Allen, Texas

A lot of pluses, one negative. The bad is that getting help in the showroom is difficult despite seeing people around. It feels like staff are hoping someone else will help you. Once you find someone though they are excellent. Knowledgeable and helpful. I had a great buying experience and was able to get the tile quickly at a great price. I would definitely use them again.

Gets 2 stars for selection. No stars for service. 2 ladies at the desk saw me walk in and they both got up and walked into the back office area. I had to stop another guy and asked him about the quarter round tile I was looking for and he said I would be better off going to a fabricator not a tile show room. So I left. Do not recommend at all! Take your money to people that care like Daltile or even floor and decor has better service.

Just make sure when you buy from Bedrosians you account for an additional 8% on all of their pricing, because apparently that’s a thing. They advertise a price but have a blanket 8% they charge on top of it. Not sure how that makes sense. We ordered tile and grout only to find out that I didn’t bother to check that the grout was actually in stock until they called to let us know our tile was ready to pick up. Because we’re under a deadline with our contractor we asked if they could ship it to our house so that we don’t have to drive an hour round trip to pick it up. They said it would cost extra to ship the grout and weren’t willing to cover the cost even though it was their mistake. The tone was not apologetic but rather snooty. This gives me no reason to want to shop with them again.

REPLY: We ordered over the phone so didn't see any signs. Finding the grout is (welcomed) news and I'm glad that they were able to find the grout. The principal still applies...you weren't willing to stand by the error and shifted the burden onto us. It's small, empathetic gestures of doing right by people that earns loyalty and why I won't be back.

This piece seems legit. Didn't buy anything yet. But the employees are friendly and the inventory is good.

I got the tile for my kitchen back-splash at Bedrosians Tile and Stone, and I am very happy with it and the price was also really good. Their sales person was very helpful and took a lot of time with me to create the design that I wanted - she gave me samples to take home to check against my counter top and she helped me pick out tile that looked good together. If I have another project, I will definitely go back, and I will recommend them to my friends.

Bedrosians has a great collection of countertops they have great deals though you have to spend quite a bit of time staying on top of and in the know on what’s coming in and when to snatch one of them.

The tile is beautiful as well! I love the new magnifica as well as the cement look alike tiles.

Most excited for the bathroom space I just finished specking. If your shopping for tile I highly recommend Bedrosians.

I have held off writing this review in order to give Bedrosians every opportunity to do the right thing and resolve the issue ethically. It has been a few months now and they have since replied with a formal corporate response dusting their hands of our claim. We purchased almost 1000 sqft of their Arrowhead large plank wood look tile for our main floor remodel project.

This is why I recommend that you NEVER use Bedrosians:

* We paid extra to have our tile delivered and the delivery never showed up. They didn’t even have us in the system. We were then told that they couldn’t deliver until the following week. That doesn’t work when you have an installer on a tight schedule. We had to rent a heavy duty truck and transport almost 5000lbs of tile ourself to have it ready to go the next day.

* Our installers pulled out tile and checked for quality and found 4 tiles spread throughout the boxes that were white and totally washed out. (Shown in image) This made us uneasy so we paid close attention to tiles being laid to avoid placing an oddball tile. Unfortunately, that didn’t save us from the next issue!

* LARGEST ISSUE, after all tile was laid, grouted and cleaned, we removed the plastic from our windows and found that a large portion of the tile was semigloss sheen when the order was matte!!! They only make one sheen of this product and it clearly shows matte on our order sheet. This is a major quality issue and is impossible to overlook. Mixing sheens is very distracting and tacky. The only way to fix the issue would be to rip out all tile and start over. This was impossible to detect earlier because of the plastic on the windows to protect the shutters.

Their manager Michelle did what she could to help us, even coming out to our home to check things out, but ultimately the company decided to screw us over. Their corporate customer service does not respond to emails. Michelle has been instructed not to help us any further as well. They refuse to take any responsibility for their quality mistake and are deciding to ignore us because the cost to actually fix the problem is too high (since we added radiant heating under the tile).

Before you choose where to buy your tile from, know that things will definitely go wrong at some point with Bedrosians, there were too many issues along the way. Know that if things really go bad with your order, they lack the integrity to fix their wrongs and make it right. They will ignore you and hide from their problems. Tile is forever, these blemishes won’t go away, and you will have to look at the quality issues until you decide to rip it out some day and buy from someone else.

Wish I would have read the reviews before buying and listened. I have remodeled my whole 3 story house this last year and used product from all over the internet and local stores and Bedrosians is the only company I will never buy from again. The product was crazy expensive but so beautiful online so I bit the bullet. When it came, it looked nothing like the picture. I bought the warm stone and there are 2 stones on a whole 12x12 pebble sheet that are actually a warm brown/gold color. The rest is white, grey, and black, closer to the cool color. I reached out to discuss this and all they said was the warehouse says they sent the right box. If you don't like it, pay to ship it back and pay a 25% restocking fee. I bought 10 squares for $400 so they want me to pay $100 plus shipping because the item looks nothing like the website and it's my fault I don't like it. My whole bathroom is gold to complement this stone that looks way more grey. There is a lot of beautiful product out there. Go with another company.