Davis Air Conditioning and Heating, Inc

April 15, 2024 was my closing date to move into my new built home. Davis installed my system. In July of 2024, I asked about the humidity on one side of my home. It was warm and I had my parents helping me out while I was going through a big life change. I was told by Davis A/C that there were no issues with the system and the temperature was ok. I have been contacting Davis A/C for two years now trying to get my Lennox thermostat replaced due to it resetting every day, multiple times a day. A year after the first check, my exhaust fan above my toilet in my master bathroom had visible mold growing. I asked Davis A/C to come check it and they resealed the exhaust fan. Months later, more mold was growing. Fast forward to July 2026, Mold has grown in my bathroom. It went from one small spot to my ceiling in the master bathroom, and I had a musty mold smell under my sink, behind my light switches in the bathroom and my bedroom, and mold growing right outside my bedroom. I noticed I had been getting sick more often so I asked a mold expert to come by and it was confirmed that I have mold and needed remediation. Since I have asked Davis to help me with this for 2 years, they tried moving my thermostat and added a return air in my bathroom which actually caused the mold to grow faster. I finally got them to add a vent in my daughter's room. She didn't even want to sleep in there; it was so hot (even in the cold months). Now I have 2 small holes in my wall from the thermostat being moved. Almost 2 weeks ago now, I asked Davis to please change out my thermostat because it's still restarting. Since I cannot afford a mold remediation (over $5k) from a different company, I decided I would be cleaning the mold myself. I asked Davis if they could give me a discounted price for cleaning my HVAC after I clean so I can get a certificate for cleaning the mold and have not heard back for almost 2 weeks. A bad review is the last thing I want to do, but I have no more options.

We completely understand your frustration regarding our pricing, and we sincerely apologize for any disappointment this has caused. We never want our customers to feel uncertain about what they are paying for, which is exactly why we use Flat Rate Pricing. This ensures that the price remains the same regardless of how long it takes our technician to complete the work- and that you know the exact cost up front, with no surprises.

While our prices may run slightly higher than some other companies, every job we perform comes backed by a warranty, a licensed and trained technician, and our Fixed Right Guarantee. That means we stand behind our work, and if something isn't right, we will make it right.

In the meantime, our Service Managers are currently reviewing your invoices and job history to make sure we delivered the level of service you deserve. A member of our team will be reaching out to you shortly to see how we can make this right.

Thank you for taking the time to share your feedback- it gives us the opportunity to improve and to take care of our customers.

**** was very professional in his job and was a pleasure to talk to him about what he performed on our unit- thank you