All reviews for Direct Source Plumbing

We have used DSP a few times now and they are always honorable and have great customer service. They are fair and a company I feel you can trust. David came out and I appreciated his experience and integrity. Thank you.

I had first called 2 other plumbers for a whole house stoppage to come diagnose the problem. The first was at night, charged me an emergency service call fee, arrived and took a quick look at it and then quoted me an extra large amount for the next step to fully diagnose the issue. I decided to get a second opinion and called a another company who then came out the following morning, took my service call payment first, tried to diagnose the clog, then said they couldn’t tell what it was but would required a massive excavation in the front yard at an excessive amount of money to further diagnose. I couldn’t get a straight answer on some of my questions and just had a feeling something wasn’t right. After they left, and quite frustrated because I felt I was getting nowhere fast, I then called Direct Source Plumbing and spoke with Amie who was very helpful in taking my call, took detailed notes, and with a sense of urgency, relayed my message to the plumber. In a short time, I received a call from Tyler who gave me an good idea of what needed to be done to diagnose the issue. When he arrived he was extremely polite and knowledgeable about the situation, and took the time to explain to me what he was doing, so that I fully understood each step, and ultimately ended up diagnosing and fixing the problem. He even called and had the master plumber, David, confirm and verify his diagnosis. This is how I wish all service calls could be! Tyler is the perfect example of how the ideal repairmen should be. I believe this company and religious-based group is in business for the right reasons, to truly help people when they need it. I can’t possibly recommend them enough! True professionals! Thank you again!

David was able to get out the day after I called. He showed up at the time that we scheduled made a quick inspection of the items I wanted repaired and gave me a quote on the spot. The quote was competitive and I asked if he could get the work done immediately and he said yes. He completed the repairs within just a few hours, and everything was done professionally and without a mess. I definitely recommend Direct Source Plumbing to anyone in need of plumbing repairs or new service.

Came out and did an amazing job. David was not only very honest and upfront but very timely and communication was very clear and concise. He came out to fix a shower diverter that 3 other plumbers couldn’t figure out and in under 5 minutes was able to properly diagnose it. Will be using him for more projects for sure.

I am very pleased with the replacement of my water heater. David was on-time and was very professional, honest, and friendly. He took time to explain everything needed to correctly replace my leaking water heater. The work was completed in a couple of hours without a mess and at competitive rates. I would highly recommend using Direct Source Plumbing and will use them again when another plumbing issue arises.

I give him 4 stars because he was a bit pricey for 55 minutes work. But he did show up on time and did stop my leak in my Quest water service line so far, but would only give me a 30 days guarantee. He did give great service and very professional in his work. You get what you paid for.

Update: No 24hr emergency service. They replaced a cracked pipe (on a Friday around 6pm), 23 hours later that pipe cracked, but it was just after 5pm on a Saturday so no one was answering the phone or returning messages. Found a round-about way to get ahold of someone, no one could come out until Sunday, no time given. It was Sunday afternoon we gave up and asked for a refund (they did refund our almost $700 repair fee which is why there are 2 stars instead of 1, the poor guy we called also answered his phone each time, so that was appreciated). Our uncle (who works during the week, has a family to care for and lives over an hour away) came out and replaced the cracked pipe Sunday evening, so we wouldn't have to go without running water for a second night.
In the photo is the cracked pipe our uncle removed.

First "use": Wes came out and ended up recommending a landscape/irrigation company to try to save us some money. Good customer service, free estimate!

This guy manipulated my elderly mother by presenting as this “wholesome Christian”.
He did zero for her and took her money.
He was the third plumber we had out to look at a leaking faucet, which still leaks, but the only one to take money from her. $290. And deceived her into thinking he repaired something.
First plumber said, the brick wall would need to be broken into, it would cost thousands and was a huge repair. So we said no thank you then.
He charged us nothing.
Second was a handyman who said he couldn’t fix it, but used his man strength to tighten & torque the leaking faucet closed which stopped the drip. He charged us nothing.
As soon as we used the faucet again, the leak returned.
Third plumber… she found this clown. Because of his religious marketing, she absolutely had blind trust in this fool. He immediately says sure! He can fix it!! I sit inside with my mother and we don’t watch what he is doing. Typically she would be watching and asking questions but she was so convinced this was a man of God and she didn’t need to worry. 15 minutes later he says, done! It’s even cheaper than I thought it would be, only $290. Well having been told it would cost thousands before, my mother wrote the check and felt relieved. We looked at the faucet and it was not leaking. But we did not test it or open and shut it ourselves because my mother was so distracted trying to praise him for his Christian values in this evil world.
Well, when I did go to use the faucet, I could barely open it, it was insanely tight. Then when I shut the faucet off, with all my strength almost cutting my hand on the metal, it leaked same as before, actually a bit worse!!
My mother sends him a video of the faucet dribbling out water, and after saying he’d come by then canceling (he already got his money so we weren’t a priority) he eventually shows up.
He then explains to get the leak to stop the brick wall would need to be broken into, and it would cost thousands. Exactly what we were told years ago by the first plumber who didn’t take any money. Then in front of us he tightens it with all his strength until his hand is shaking, and the drip stopped. My mother was so confused because she thought he was some holy dude, and struggled to ask the questions she had about why he took her money. I went ahead and asked him what he had done the last time for the $290. He mumbled and fumbled them said he replaced a rubber gasket. But it didn’t need that, I said. It leaks worse now. We needed a new faucet, apparently. This story actually gets worse because he suggests we go buy another external part from Home Depot which also did absolutely nothing to stop the leak. But, it gave my mom enough false hope to let him leave again without questioning why he had taken her money and had initially fooled us into thinking he had fixed something.
This happened a couple months ago, and it has really bothered me so much ever since.
This joker has a picture of a cowboy kneeling before a cross on his business card and the business name suggests he gets his answers directly from God.
I think, if only he had actually said a prayer for guidance before looking at the faucet and wanted to do the right thing, he would have told us, ‘unfortunately it will cost thousands to stop this leak.’
We have decided the only solution at the time is get someone with very strong grip strength or a torque pliars to close this old faucet and retire it, and run a longer hose from our other functioning faucet which was installed by the first, honest plumber.
The fact this guy uses Jesus as a marketing tool but obviously doesn’t use divine guidance or goodness has repulsed me so deeply. I told my mother I would leave this review for her.