Water Damage Restoration reviews in Arlington, Texas

Very knowledgeable of his products and the different type of flooring. Will do business again in the future

I was very pleased with the service from this company... They cleaned the walls furniture etc... The apartment smells very good...

Bill was very professional and helped with a problem in the shower. Very pleased with the outcome and highly recommend rainbow International.

Lucio was punctual and very helpful, I felt comfortable that he knew what he was doing and that my home was in good hands. Thanks!

Bill did a fantastic job, and it was so quick! Will definitely be calling again next time I need this type of service.

They do not even rate 1 star. The owner of this company is one of the worst. They do not care about their customers. The owner cannot even speak nor write in English. How can a person like this run a business. Very un-professional. I would never recommend them to anyone. BUYER BEWARE.

Exceptionally quick and expert service with high attention to detail. Was able to remove stains and smells other cleaners had not been able to. I will use again and highly recommend!

I hired this company to clean my sofa. Bill was right on time and did a fantastic job. I will use him in the future and highly recommend him.

Bill and his team did a great job in explaining to us what we needed done. They are very easy to work with and have years of knowledge. I would highly recommend them for any services they provide!

Terrible, Terrible, Terrible!!!!!!! I wish I did not have to write this review, but the review does not even begin to tell all the horrible story. These people packed us out in the July 14, 2016 and it is NOVEMBER and all of our things are not packed back in because they choose a moving and storage company (Two Men & a Truck - Arlington) that tore up our furniture so badly it had to be sent out for repair, but let me tell you about Rainbow International of S. Tarrant Cty & Grand Prairie and the David Ondieki family. The son initially came out to look around and see what type of furnishings needed to be packed out and moved. David Jr. seemed to be uninterested although this was who the insurance company Safeco adjustor David Powers (who I understand has been fired) required that we use. David Jr. did not make one note even though I gave him a lot of information. David Jr. preferred I just text him the contacts and information. It seemed like it was too much trouble for him to make notes. We were promised that all of our things will go back into the drawers or closets where they came from and they promised to make a detailed inventory with pictures. When the crew of six or more showed up, it appeared that indeed they were making pictures and detailed inventories, but when the items were to be put back in the manager Kelly could not produce pictures and NEVER showed up before the workers. Several times the workers did not even have the key to get in. When Kelly did show up the only pictures that were available was the viewing screen on a hand held video camera aprox. 2 inch by 3 inch screen. When the mom showed up mid day the mom claimed she was the manager. They don't even know who is managing the job. Everything was messed up. The workers kept asking me what to do and frankly I was so stressed out I just kept referring them back to Kelly. The job was messed up from the beginning for example the first people to move items should have been the electronic movers and re-installers but instead the David Ondieki called Two Men & A Truck first, so the electronics were in a pile in the floor when the electronics company came to move them. Also the record player was damaged along with the DVD player and the cassette deck. Rainbow just threw stuff back into the drawers and the things were not in the same drawers from which they came. For Example: My husband and I share and office. Many of my books were mixed in with his books. I had to move lots of things and its still not finished. I will say there is one hispanic lady that is wonderful. SHE SHOULD BE THE MANAGER that would settle it between Kelly and her mom. This lady did a fantastic job on my closet and managing the workers to make my closet really nice. She also did a great job on the kitchen pantry. David Ondieki Sr. seems very pompous and arrogant and has never even apologized for the disaster, stress and damage they have caused. These people are not managed well, the manager does not show up in a timely manner, the job is not well planned, organized or controlled. DO NOT DO BUSINESS WITH THESE PEOPLE! You will need emotional counseling after all your furniture is damaged, you have to live in a hotel for months and once you do move back in you can't find your pajamas that were in a drawer. After a while you will find your pajamas they are hanging in your closet. One thing I can assure you is that they DO NOT steal, also they cleaned up really well after Alcosa Flooring & Construction of Irving left a terrible mess! Other than this and the one worker who is wonderful, these people should not be allowed to retain their franchise! Honestly for the protection of the general public these people should not be allowed to retain their franchise! I hope they are lead in another direction because pack out is really not their forte!

Fire damaged kitchen and living room, and water and smoke damage repair through Allstate. This project timeline was 4 to 8 weeks, 6 months later my asthmatic daughter make it 3 minutes in the house without having an asthma attack due to the poor decontamination. The house smells of smoke as if the fire happened yesterday. Soot is still visible on windows and on random light fixtures and items throughout the house. They were contracted to replace the counters cabinets and appliances in the kitchen. Plumbing under kitchen sink was not reinstall properly and continue to leak to this day, causing the cabinet floor to be weakened. Suspicious rags and debris were left inside the cabinets found to be covering holes punctured in cabinets where water damage was. Kitchen cabinet was miscut for kitchen sink leaving holes at corners once sink was set. Apparently, the contractor thought if he put enough caulk in the holes no one would notice, we noticed. They were contracted to paint all walls and the residence.  At least another company packed out all of the belongings before paint. After painting there is not one surface whether it be wood, brass door knobs, brass door hinges, mirrors, light fixtures, light switch covers, electrical outlets, bricks, and any other surface and the residence that does not minimally have overspray that does not have direct brush strokes upon it. By that, I mean brass door hinges and knobs were not even taped off an attempt to keep paint from getting on them. No care whatsoever was taken to keep paint if other surfaces when painting.  So all brass door hinges and the residents are now painted white. The runs and the crown molding after the fourth attempt to repaint appropriately are still visible from standing in the center of any room. Not only did it take 3-5 times as long as were originally told but now another contractor has to come in and completely restart the entire process and do it correctly. I would never recommend their services for anything to anyone!

I woke up to a lake in both my 1st and 2nd living areas and googled companies close to me. Rainbow was my 2nd call (1st company couldn't tell me when they could be out) and Nora was here in an hour! She did an amazing job, very professional and helped us above and beyond what I expected. I highly recommend this company!

Very reliable. I am a home builder that uses Rainbow for all of my carpet care and repairs. They do quality work and you can always count on them to be on time.

I had them come out and clean my carpet and tile and grout and 1 mattress and everything looks and smells great. We had a very bad pet odor problem and it appears to have been corrected properly. My grout looks like it did when the tile was new. Thanks Rainbow

Bill took excellent care of my carpet in a timely manner at an affordable cost. The carpet was in bad shape but it's looking great now. I'll definitely call him when it's time to clean then again.

The services I received with Bill is tile and grout cleaning as well as the cleaning of my HVAC system.

I have two dogs and one cat. I have had the two dogs since they were puppies and as expected they have had multiple accidents within the last 4 years. My home is about 2100 sq and it is mostly tile with the exception of the bedrooms. Bill was at my house for about 4 hours cleaning the floors. There were a few areas that needed touch ups and he was responsive and quick to come back and clean the areas. He was very nice and receptive to the feedback.

Bill is nice, respectful, and honest. He does not over quote you, pressure you to perform services you financially cannot afford at the time or need, and he strives to achieve excellent customer service.

Bill did a great job for a great price! I scheduled a cleaning of the upholstery on 3 chairs and an ottoman. I ended up letting him clean the living room carpet as well. It all looked great and he gave me some great tips while he was here. I’ll definitely call Rainbow again!!

Rainbow Restoration is the best ! CJ and his crew did a awesome job they always showed up at the time they set , they always had all their needed materials, They Did a awesome 👌 job !
After each task they sweep all trash up and leave your place clean , CJ always ask if you had questions after he explained what had just taken place on site , very nice and professional team of guys you couldn't ask for a better company RAINBOW RESTORATION OF ARLINGTON TEXAS YOU'RE THE BEST!!!

This company is purely AWFUL. Please save yourself the heartache during what Im sure to already be a devastating time and find someone better. We had a time frame and they were very aware, they made promises but They would show up one day a week and do the minimal, when we would call the OWNER Chris, Or Raymond they would not answer the phone or when they did they didn't know why their team didnt show up. . Took them twice the amount of time to do their part and there are STILL NOT DONE. They tore up our blinds in the house and did not fix them. Then they tore up the kitchen floor and BLAMED IT ON US, WHEN WERE NOT IN THE HOUSE! The contractor had to come in and only do half the work he was supposed to because we had to move back in due to finances. Rainbow moved our stuff back in today and supposedly cleaned in less than 3 hours and that was very odd to me given it took them over 40 days to get it out. As I started un boxing stuff the first three boxes has valubles broken ,and our monitor is broken with lines across it and a visible spot where someone's finger was, and not all of my items are here. I'm afraid to open more boxes. When we have tried to call once again they don't answer the phone This process should not have been this hard, but it's been overwhelming.

If you’re looking for a hard working company that’ll do you right, look no further than Rainbow Restoration of Arlington. After being in the property management business in Arlington for over 12 years, I’ve used many companies and Rainbow is one of the best!! They always come through in the clutch for me. Brian always goes above and beyond and has excellent customer service! Give em a call today!

Raymond and his team were the best! Raymond was so kind, understanding and helpful. He made the process a lot less stressful. I felt very comfortable with him and his team working in my home.